Customer Experience leaders share expertise and insights to help us to up-level our CX game.
Podcast Overview
Customer Experience leaders share expertise and insights to help us to up-level our CX game.
Language
🇺🇲
Publishing Since
12/7/2020
1 verified contact email on file for CX Insights
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Recent Episodes
March 25, 2021
Contextualize Customer Success
<p>It was fantastic to host Jocelyn Brown, Senior VP of Customers & Revenue at Allocadia on the latest episode of CX Insights. </p> <p>CX Insights is a new online show where Customer Experience leaders and experts share insights and expertise to uplevel our CX game. </p> <p><strong>Subscribe to CX Community to get CX Insights episodes in your inbox! </strong></p> <p><strong>Here are some of the highlights from this episode:</strong> </p> <p>1. Customer Experience </p> <p>2. Customer Onboarding </p> <p>3. Customer Retention </p> <p>4. Scaling Customer Success Team </p> <p>5. Marketing Performance Management</p>
March 10, 2021
Trust the Customer Success process
<p>Phil Gravel is the VP of Professional Services & Customer Success at Prophix Software. </p> <p>He has extensive experience in a variety of roles, including Finance, Accounting, Software Implementation, and Customer Success. </p> <p><strong>CX Insights</strong> is a new online show where Customer Experience leaders and experts share insights and expertise to uplevel our CX game. </p> <p><strong>Subscribe to CX Community to get CX Insights episodes in your inbox! </strong></p> <p><strong>Here are some of the highlights from this episode: </strong></p> <p>1. Evolution of Customer Service </p> <p>2. Scaling Customer Success </p> <p>3. Customer Onboarding </p> <p>4. Leading Professional Service</p>
February 24, 2021
Customer Success is a continuous initiative
<p><strong>Veronica Dasovich is the Senior Director, Customer Success at Heap. </strong></p> <p>Prior to Heap, she was Customer Success Leader at App Annie and Professional Services leader at IBM. </p> <p>Veronica has worked with hundreds of technology and data leaders in product, marketing, sales, and customer success, from small and medium businesses to Fortune 500 companies. </p> <p>She has a strong passion for building, growing, and nurturing relationships with customers, team, and peers. </p> <p><strong>CX Insights</strong> is a new online show where Customer Experience leaders and experts share insights and expertise to uplevel our CX game. </p> <p><strong>Subscribe to CX Community to get CX Insights episodes in your inbox! </strong></p> <p><strong>Here are some of the highlights from this episode:</strong> </p> <p>• Customer journey maps and articulating customer value </p> <p>• CSM playbooks definition </p> <p>• Driving CSM compensation, effectiveness and productivity</p>
8 total episodes available
Deep-dive analytics for CX Insights
Frequently asked questions
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- What is CX Insights?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Information about guest appearances is not available.
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