The Patient Experience Podcast
CX Matters
Claim This Podcastby The American Journal of Healthcare Strategy
5.0(1 reviews)
8 episodes
Updated Bi-weekly
Accepts GuestsHas SponsorsLocation 🇬🇧
19
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality38
Social0
YouTube0
Engagement0
Podcast Overview
The Patient Experience Podcast
Language
🇺🇲
Publishing Since
6/8/2024
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19
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality38
Social0
YouTube0
Engagement0
7
Excellent Areas
1
Good Performance
11
Growth Opportunities
excellent
Episode Length
21 minutes
Performing excellently!
good
iTunes Tags
6.5/10
Recommendations available
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poor
Publishing Consistency
Every 38 days
Recommendations available
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Recent Episodes
April 7, 2025
The Critical Role of Linen Management in Patient Care
<p>In this episode of the CX Matters podcast, hosted by Cole Lyons, we delve into an often overlooked facet of patient experience: healthcare linen and laundry services. Our guest, Jason Isherwood, CEO and founder of Lynn Sites Health, shares his unique insights from over two decades of experience in the industry. The discussion covers pressing issues such as supplier regionalization, quality control challenges, and the significant impact of linens on patient experience. Jason also introduces upcoming innovations, including a groundbreaking software platform aimed at revolutionizing linen management through real-time data analytics and AI. This episode highlights the critical intersection between efficient linen management and overall patient satisfaction.00:00 Introduction to CX Matters Podcast00:28 Guest Introduction: Jason Isherwood02:28 The Importance of Linen in Healthcare04:35 Challenges in the Linen Industry06:40 Innovative Solutions for Linen Management11:48 The Role of Technology in Linen Management20:34 Personal Insights and Future Vision25:16 Final Thoughts and Takeaways</p>
February 7, 2025
Building a 'One Team' Culture in Healthcare
<p>In this episode of the CX Matters Podcast, hosted by Cole Lyons from the American Journal of Healthcare Strategy, we are joined by Katelyn Moser, Senior Director of Patient Experience at MedStar Washington Hospital Center. Katelyn discusses the concept of purposeful rounding for patient experience leaders and shares her unique journey from restaurant management to healthcare. She delves into the importance of interpreter services in patient experience, the benefits of having a diverse on-site interpreter team, and actionable tips for implementing effective rounding programs. Tune in to learn how MedStar fosters a culture of 'one team' and continuously improves both patient and employee experiences.00:00 Introduction to Purposeful Rounding00:21 Welcome to CX Matters Podcast00:31 Meet Katelyn Moser01:20 Journey into Patient Experience05:11 The Role of Nursing in Patient Experience06:57 Building a Collaborative Team11:33 Implementing Purposeful Rounding16:21 Enhancing Interpreter Services23:29 Conclusion and Future Discussions</p>
January 29, 2025
Behind the Scenes: How Compass One Elevates Patient Care
<p> Join Cole Lyons from the CX Matters podcast as he chats with Grant Randall, National Director of Patient Experience at Compass One Healthcare. In this engaging episode, Grant shares insights into his role in enhancing patient experiences through support services like housekeeping, food, and patient transport. From his unique career journey, including his law degree and global adventures, to his deep appreciation for Columbus, Ohio, Grant provides valuable perspective on the importance of employee engagement in elevating patient care. Don't miss this inspiring discussion filled with personal anecdotes and professional wisdom! 00:00 Introduction and Guest Welcome 00:11 Grant Randall's Background and Role 01:05 Education and Personal Interests 02:05 Living in Columbus, Ohio 04:07 Journey from Law School to Healthcare 09:25 Empowering Frontline Staff 14:10 Building Trust and Customizing Programs 18:11 The Importance of Soft Skills and ROI 28:59 Conclusion and Final Thoughts </p>
8 total episodes available
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Frequently asked questions
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- What is CX Matters?
- How often does this podcast release new episodes?
This podcast updates bi-weekly.
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This podcast is available on 6 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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