Featuring leaders from Australia and across the world, the CX Matters Podcast provides insights, best practice tips and thought provoking content for the contact centre, customer experience, digital experience, customer service and employee experience industry brought to you by the Australian Customer Experience Professionals Association (ACXPA). Whether you are new to the industry or a seasoned veteran looking for a competitive edge, we have a range of speakers covering a range of topics to make it easy to find the insights and inspiration you need. Featuring regular host, Justin Tippett (CEO of ACXPA) and joined by other members of the ACXPA Advisory Boards, the CX Matters Podcast will be your one-stop-shop for all things Call Centre, CX, Digital CX and Employee Experience and how, and why they are all critical to business success.
CX Matters
Claim This Podcastby Australian Customer Experience Professionals Association (ACXPA)
Podcast Overview
Featuring leaders from Australia and across the world, the CX Matters Podcast provides insights, best practice tips and thought provoking content for the contact centre, customer experience, digital experience, customer service and employee experience industry brought to you by the Australian Customer Experience Professionals Association (ACXPA). Whether you are new to the industry or a seasoned veteran looking for a competitive edge, we have a range of speakers covering a range of topics to make it easy to find the insights and inspiration you need. Featuring regular host, Justin Tippett (CEO of ACXPA) and joined by other members of the ACXPA Advisory Boards, the CX Matters Podcast will be your one-stop-shop for all things Call Centre, CX, Digital CX and Employee Experience and how, and why they are all critical to business success.
Language
🇺🇲
Publishing Since
3/8/2023
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Recent Episodes
October 1, 2024
What is CX Maturity?
In this epsiode with special guest Melanie Disse we learn why a mature CX strategy matters, what a CX maturity curve is, and the three core drivers of CX Maturity (and wy the order is important!).
June 16, 2024
How Data is Driving CX at Aesop
<p>In this episode, we talk to Amish Goel, Global Head of Digital Insights & Data Privacy from AESOP who shares some great insights into how data insights are being used to drive the <a class="wpg-linkify wpg-tooltip" title="<h3 class="wpg-tooltip-title"><span class="wpg-tooltip-term-title">Customer Experience (CX)</span> | CX & Call Centre Glossary</h3><div class="wpg-tooltip-content">Customer Experience is a profession that optimises a customer's perceptions and interactions with a brand to deliver better business outcomes. <p class="wpg-read-more"><a href="https://acxpa.com.au/glossary/customer-experience/">Click here to learn more ></a></p></div>" >Customer Experience</a> across the brand. </p>
May 30, 2024
How Tennis Australia is using CX to create memorable customer experiences
<p>In this episode, we were thrilled to be joined by Karen ‘KC’ Clydesdale, Head of <a class="wpg-linkify wpg-tooltip" title="<h3 class="wpg-tooltip-title"><span class="wpg-tooltip-term-title">Customer Experience (CX)</span> | CX & Call Centre Glossary</h3><div class="wpg-tooltip-content">Customer Experience is a profession that optimises a customer's perceptions and interactions with a brand to deliver better business outcomes. <p class="wpg-read-more"><a href="https://acxpa.com.au/glossary/customer-experience/">Click here to learn more ></a></p></div>" >CX</a> & Customer Relations for Tennis Australia who shares some great insights into how Tennis Australia is using Human-Centered Design, data, personalisation, technology, and segmentation are used to create memorable customer experiences.</p>
11 total episodes available
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Frequently asked questions
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- What is CX Matters?
- How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 7 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Information about guest appearances is not available.
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