CX Matters by Hello Customer
Claim This Podcastby Bram De Vos
Podcast Overview
<p>Welcome to CX Matters, a podcast where we dive into all matters CX to find out what really makes the difference, what moves the needle, and what makes customers tick. </p><p>CX Matters is powered by Hello Customer, the platform that helps organizations turn feedback into real business improvements. </p><p>Learn more about Hello Customer here: <a href="https://www.hellocustomer.com/en/">www.hellocustomer.com</a></p>
Language
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Publishing Since
11/14/2025
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Recent Episodes
May 28, 2026
Episode 6: What if AI makes your customer experience worse, not better with Steven Van Belleghem and Michel Stevens
In this episode of CX Matters, host Bram De Vos sits down with Steven Van Belleghem and Michel Stevens to explore one of the most uncomfortable questions in customer experience today: as AI moves to the centre of the customer relationship, what happens to trust? Does it get easier to build, or does it become more fragile as the decisions get more automated? From the massive adoption of consumer AI tools to the slow crawl of corporate customer service, the conversation digs into why, three and...
May 4, 2026
Episode 5: How to build a customer-centric culture that actually lasts with Michel Stevens
In this episode of CX Matters, host Bram De Vos sits down with Michel Stevens to explore one of the hardest questions in business today: how do you actually embed customer centricity into an organization, instead of just talking about it? From leadership mandate to micro CX leaders on the front line, the conversation digs into what separates organizations that genuinely live customer experience from those that treat it as a quarterly report. Michel challenges the idea that CX is a "grassroots...
March 9, 2026
Episode 4: Trust Is The New Currency of Digital Customer Experience with Steven Van Belleghem
In this episode of CX Matters, host Bram De Vos sits down with Steven Van Belleghem to explore a growing tension in modern business: as companies become more efficient and automated, do they risk losing customer trust? From AI-driven service to community-driven brands, the conversation dives into how organizations can balance efficiency with human connection. Steven challenges leaders to rethink their obsession with short-term ROI, argues for intuition alongside data, and explains why the fut...
8 total episodes available
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Frequently asked questions
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- What is CX Matters by Hello Customer?
<p>Welcome to CX Matters, a podcast where we dive into all matters CX to find out what really makes the difference, what moves the needle, and what makes customers tick. </p><p>CX Matters is powered by Hello Customer, the platform that helps organizations turn feedback into real business improvements. </p><p>Learn more about Hello Customer here: <a href="https://www.hellocustomer.com/en/">www.hellocustomer.com</a></p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Information about guest appearances is not available.
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