How often does this podcast release new episodes?

This podcast updates bi-weekly.

Where can I listen to this podcast?

This podcast is available on 6 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

Yes, this podcast regularly features guests.

CX Unlocked

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by Toku

5.0(7 reviews)

9 episodes

Updated Bi-weekly

Accepts GuestsHas SponsorsLocation 🇬🇧

Podcast Authority

Beta

FairBased on show quality, social media presence, reviews, charts, and more

Quality45

Social0

YouTube68

Engagement32

Learn more

Podcast Overview

From navigating the ever-changing landscape of customer expectations to the technology-driven evolution of the CX industry, our guests will share their insights, strategies, and, most importantly, their real-world experiences. We'll uncover the success stories, the lessons learned, and the untold challenges that have moulded these leaders into CX experts. Whether you're a seasoned professional or just beginning your CX journey, there's something here for everyone. What we do: https://toku.co/ Follow us: https://www.linkedin.com/company/toku-global/ #customerexperience #digitaltransformation

Language

🇺🇲

Publishing Since

2/8/2024

Visit Website View on Apple Podcasts RSS Feed

🇺🇸 Charts #3

Outreach generated

Apple 142

Spotify 827

Instant mention tracking

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Podcast Authority

Beta

FairBased on show quality, social media presence, reviews, charts, and more

Quality45

Social0

YouTube68

Engagement32

Learn more

Excellent Areas

Good Performance

Growth Opportunities

excellent

Episode Length

21 minutes

Performing excellently!

poor

Publishing Consistency

Every 64 days

Recommendations available

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Recent Episodes

October 2, 2025

Human by Design: The Cross-Industry Secret to Great Customer Experience

What if great CX isn’t about the wow—but about solving what matters most? In this episode of CX Unlocked, Wei Jie, VP of Customer Experience at NETS, reveals how human-centered design, not industry, defines success. From aviation to healthcare to fintech, learn how to build customer experiences that drive adoption, loyalty, and long-term business value. Perfect for CX leaders, product strategists, and business teams looking to build experiences that last. Find out how we can improve your CX: ⁠https://toku.co ⁠ Get updated on the latest in CX: ⁠https://www.linkedin.com/company/toku-global/⁠⁠ Follow our speakers on LinkedIn below:<ul><li>⁠<a href="https://www.linkedin.com/in/weijiekwan/" target="_blank" rel="noopener noreferer">Kwan Wei Jie⁠</a> ⁠</li><li><a href="https://www.linkedin.com/in/maeferolino/" target="_blank" rel="noopener noreferer">Mae Ferolino</a>⁠</li></ul> ⁠<a href="https://youtu.be/0bTaBygCTzs" target="_blank" rel="noopener noreferer">Want to watch it on YouTube instead?⁠ </a> #customerexperience #customerjourney #business #digitaltransformation #businesstransformation #customersatisfaction #cxunlocked #travel #hospitality

July 7, 2025

How Standard Chartered is Preparing for Machine Customers in CX | Interview with Katja Forbes

Katja Forbes, Head of Client Experience at Standard Chartered, discusses how AI transforms customer definitions and building CX functions with both humans and machines in mind, in an interview with Mae Ferolino.

March 13, 2025

The Proven Formula to Build a CX-First Culture in B2B and B2B2C | Interview with Pascal Daniel

Great customer experience doesn’t happen by chance—it takes the right mix of leadership, innovation, and strategy. In this episode of CX Unlocked, Pascal Gerald Daniel joins the conversation to share his perspective on what truly drives CX transformation.With 20 years of experience working with Fortune 500 brands like Nokia, Orange Business Services, and Siemens, Pascal has led CX initiatives across industries and continents. He talks about the common mistakes companies make when scaling CX, why automation should support—rather than replace—the human touch, and how cultural differences shape customer expectations.He also dives into how businesses can move beyond outdated CX metrics, empower teams to take initiative, and create customer journeys that deliver real value. Whether you're in tech, fintech, health tech, or enterprise services, this episode is packed with insights to help you rethink and refine your CX approach.Find out how we can improve your CX: <a href="https://toku.co/?utm_source=youtube&utm_medium=organic" target="_blank" rel="noopener noreferer">https://toku.co</a>Get updated on the latest in CX: <a href="https://www.linkedin.com/company/toku-global/" target="_blank" rel="ugc noopener noreferrer">https://www.linkedin.com/company/toku-global/</a> Follow Pascal here:<ul><li>LinkedIn - <a href="https://www.linkedin.com/in/pascalgerarddaniel/" target="_blank" rel="ugc noopener noreferrer">https://www.linkedin.com/in/pascalgerarddaniel/</a></li></ul>Follow Jonathan here:<ul><li>LinkedIn - <a href="https://www.linkedin.com/in/jonathanmondon/" target="_blank" rel="ugc noopener noreferrer">https://www.linkedin.com/in/jonathanmondon/</a></li></ul> Want to watch it on YouTube instead? <a href="https://youtu.be/LLXnuMoyIkc?si=b3pZlxpkbqh5JraD" target="_blank" rel="noopener noreferer">https://youtu.be/LLXnuMoyIkc?si=b3pZlxpkbqh5JraD </a> #customerexperience #customerjourney #business #businesstransformation #customersatisfaction #cxunlocked

9 total episodes available

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Frequently asked questions

Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.

What is CX Unlocked?: From navigating the ever-changing landscape of customer expectations to the technology-driven evolution of the CX industry, our guests will share their insights, strategies, and, most importantly, their real-world experiences. We'll uncover the success stories, the lessons learned, and the untold challenges that have moulded these leaders into CX experts. Whether you're a seasoned professional or just beginning your CX journey, there's something here for everyone.

What we do: https://toku.co/ Follow us: https://www.linkedin.com/company/toku-global/

#customerexperience #digitaltransformation
How often does this podcast release new episodes?: This podcast updates bi-weekly.
Where can I listen to this podcast?: This podcast is available on 6 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Does this podcast accept guests?: Yes, this podcast regularly features guests.

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