by Shane Smith
Do you work with customers? Marketing, Sales, Customer Success, Customer Support, or Customer Service maybe? This podcast series is for you - -> If you believe everyone is responsible for CX -> If you are looking to address CX challenges and points of friction -> If you believe that we need to work across teams for our customer’s success
Language
🇺🇲
Publishing Since
11/1/2023
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April 13, 2024
<p>Break-fix or value-add? Cost of Goods Sold (COGS)? Or, is Customer Support a secret revenue weapon?</p> <p>In this episode of CX Unplugged, we will dig deep into CX from a Customer Support and Service perspective.</p>
March 24, 2024
<p>Two veteran and industry leaders, Katie Stabler and Eric Reiners, will explore the importance of working across functional boundaries to build a collaborative culture of customer experience excellence: real-world examples, common challenges, and practical strategies.<br></p> <p>From CX strategies to operational efficiency and leveraging insights across silos, this discussion promises invaluable perspectives and actionable strategies applicable to industries of all kinds.<br></p> <p>This episode is ideal for:<br></p> <p>→ Professionals across B2B and B2C industries seeking to deepen their understanding of cross-functional collaboration in customer experience and peak performance<br></p> <p>→ Leaders looking to harness the collective expertise of diverse teams to drive success in both business-to-business and business-to-consumer markets<br></p> <p>→ Individuals interested in leveraging insights from both B2B and B2C sectors to drive innovation and growth in their organizations.</p>
February 23, 2024
<p>Dive into the heart and MIND of Customer Success on Episode 5 of CX Unplugged! This time, featuring – Customer Success expert Rachel Provan and CX/Support & Service Consultant Shane Smith.</p> <p><br></p> <p>Rachel and Shane will tackle many psychological biases and effects we are up against as leaders in today's fast-paced world. Whether you are a new leader, building an organization from the ground up, or want to explore what makes us (and our customers) tick, this episode is just for you. </p> <p><br></p> <p>This episode is for you if you:</p> <p>→ are a CS professional and want to discover more about the challenges of the psychology of Customer Success and Customer Experience</p> <p>→ want insights into the psychological aspects impacting customer satisfaction and retention</p> <p>→ are keen on organizational development of customer-centric businesses</p> <p>→ want to learn strategic decision-making for evolving your organization.</p> <p><br><br></p>
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Do you work with customers? Marketing, Sales, Customer Success, Customer Support, or Customer Service maybe?
This podcast series is for you -
-> If you believe everyone is responsible for CX -> If you are looking to address CX challenges and points of friction -> If you believe that we need to work across teams for our customer’s success
This podcast updates weekly.
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