by Katie Stabler
Real moments. Real behaviours. Real impact. The good, the bad, and everything in between. This is where customer experience moves beyond strategy, and becomes a way of thinking. Everyday CX-ISM explores the reality behind the experience, and the philosophy that turns it into impact.
Language
🇺🇲
Publishing Since
4/2/2026
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June 4, 2026
<p>What happens when the people who are supposed to help you... can't?</p><p><br></p><p>In this episode, Katie Stabler is joined by Xander Freeman, Call Director at Contact Centre Helper, to unpack a frustrating first-hand experience with a telecom provider. </p><p><br></p><p>From outsourced teams with no real authority, to IVR systems that lead nowhere, this is a story that will feel painfully familiar.</p><p><br></p><p>This isn't a rant — it's a masterclass in what happens when organisations design systems for themselves rather than their customers, and what it actually takes to fix it.</p><p>Find <a href="https://www.linkedin.com/in/xanderfreeman/" target="_blank" rel="ugc noopener noreferrer">Xander here</a> and sign up to <a href="https://www.callcentrehelper.com/" target="_blank" rel="ugc noopener noreferrer">Call Centre Helper</a>!</p><p>Like and subscribe!</p><p>To join in the conversation and connect with Katie, connect!</p><p>🔗 <a href="https://www.linkedin.com/in/katie-stabler-ccxp/" target="_blank" rel="ugc noopener noreferrer">LINKEDIN</a></p><p>🔗 <a href="https://www.instagram.com/customerexperience_provocateur/" target="_blank" rel="ugc noopener noreferrer">INSTAGRAM</a></p><p>🔗 <a href="http://a0www.cultivatecustomerexperience.com/" target="_blank" rel="ugc noopener noreferrer">Website </a></p><p>katie@cultivatecustomerexperience.com</p>
May 14, 2026
<p>Not every great customer experience is about fixing something broken. Sometimes it's about getting everything quietly, consistently right.</p><p><br></p><p>In this episode, Katie Stabler shares how a chance search for bone broth led her to Hunter and Gatherer — a small brand she'd never heard of — and how they turned a first-time purchase into a genuinely memorable experience. From a founders' email that felt human in an AI-saturated world, to a beautifully boxed delivery that confirmed every expectation, this is a story about what good looks like when small businesses lean into what the giants can't replicate.</p><p>If you're building a brand, leading a team, or just wondering why some businesses earn loyalty and others don't — this one's for you.</p><p><br></p><p>Like and subscribe!</p><p>To join in the conversation and connect with Katie, connect!</p><p>🔗 <a href="https://www.linkedin.com/in/katie-stabler-ccxp/">LINKEDIN</a></p><p>🔗 <a href="https://www.instagram.com/customerexperience_provocateur/">INSTAGRAM</a></p><p>🔗 <a href="http://a0www.cultivatecustomerexperience.com/">Website </a></p><p>katie@cultivatecustomerexperience.com</p><p><br></p><p><a href="https://hunterandgatherfoods.com" target="_blank" rel="noopener noreferer">Hunter and Gatherer</a></p>
May 7, 2026
<p>Not every bad experience is a disaster. Sometimes it's a hundred small things that quietly add up.</p><p>In this episode, Katie Stabler unpacks a real hotel stay that had genuine highs — a beautiful suite, digital check-in, delicious shortbread — but left her unlikely to return. Hidden charges, a broken QR code, no complimentary water at a five-star rate, a closed restaurant, and feedback that disappeared into silence.</p><p>This one's for anyone in hospitality, or any business where the details matter. Because they always do.</p><p><br /></p><p>Like and subscribe!</p><p>To join in the conversation and connect with Katie, connect!</p><p>🔗 <a href="https://www.linkedin.com/in/katie-stabler-ccxp/" rel="ugc noopener noreferrer" target="_blank">LINKEDIN</a></p><p>🔗 <a href="https://www.instagram.com/customerexperience_provocateur/" rel="ugc noopener noreferrer" target="_blank">INSTAGRAM</a></p><p>🔗 <a href="http://A0www.cultivatecustomerexperience.com" rel="ugc noopener noreferrer" target="_blank">Website </a></p><p>katie@cultivatecustomerexperience.com</p>
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Real moments. Real behaviours. Real impact. The good, the bad, and everything in between.
This is where customer experience moves beyond strategy, and becomes a way of thinking.
Everyday CX-ISM explores the reality behind the experience, and the philosophy that turns it into impact.
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