Workouts, Tools, and Community for Leaders of High-Performance Groups
Faster Than 20
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18 episodes
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Podcast Overview
Workouts, Tools, and Community for Leaders of High-Performance Groups
Language
🇺🇲
Publishing Since
1/16/2020
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Recent Episodes
July 6, 2026
Discomfort Is Human (and Valuable)
<p><img fetchpriority="high" decoding="async" src="https://fasterthan20.com/wp-content/uploads/2026/07/alc-2023-12-07-staff_retreat-30-scaled.jpg" alt="Team Playing the Game, "Flip the Tarp"" width="2560" height="1920" class="alignnone size-full wp-image-4049" srcset="https://fasterthan20.com/wp-content/uploads/2026/07/alc-2023-12-07-staff_retreat-30-scaled.jpg 2560w, https://fasterthan20.com/wp-content/uploads/2026/07/alc-2023-12-07-staff_retreat-30-300x225.jpg 300w, https://fasterthan20.com/wp-content/uploads/2026/07/alc-2023-12-07-staff_retreat-30-1024x768.jpg 1024w, https://fasterthan20.com/wp-content/uploads/2026/07/alc-2023-12-07-staff_retreat-30-768x576.jpg 768w, https://fasterthan20.com/wp-content/uploads/2026/07/alc-2023-12-07-staff_retreat-30-1536x1152.jpg 1536w, https://fasterthan20.com/wp-content/uploads/2026/07/alc-2023-12-07-staff_retreat-30-2048x1536.jpg 2048w, https://fasterthan20.com/wp-content/uploads/2026/07/alc-2023-12-07-staff_retreat-30-1093x820.jpg 1093w" sizes="(max-width: 2560px) 100vw, 2560px" /></p> <p>In my <a href="https://fasterthan20.com/2026/06/in-an-ai-world-we-can-still-choose-the-hard-way/"> last blog post</a>, I wrote about ways in which friction has been beneficial to my work and how, in this world of AI, we still have choices as to when and how we try to eliminate friction. I closed my post with the question:</p> <blockquote><p>What are areas in your work or in your life where adding friction might actually help you?</p></blockquote> <p>The post and the question resonated with several of you and led to some great comments and conversations.</p> <p><a href="https://www.digin.org/">Odin Zackman</a> reminded me of the most fundamental friction in our work: Conflict. Much of collaboration work is about navigating conflict. One of the great benefits of the <a href="https://en.wikipedia.org/wiki/Tuckman%27s_stages_of_group_development">Tuckman model of group development</a> (i.e. forming, storming, norming, performing) was that it helped normalize conflict as a necessary part of a group’s maturation. But many leaders still make it a goal to eliminate conflict, sometimes rightfully, sometimes to their detriment. I knew of one leader who wouldn’t let her teams do retrospectives, because she didn’t want “things to get negative.”</p> <p>In a related vein, <a href="https://www.thinktwicellc.com/">Gabi Fitz</a> <a href="https://www.linkedin.com/feed/update/urn:li:ugcPost:7471655894142001152/?dashCommentUrn=urn%3Ali%3Afsd_comment%3A%287472661889483841537%2Curn%3Ali%3AugcPost%3A7471655894142001152%29">named a friction</a> that has many benefits and that AI may eliminate: Showing someone your work and asking for feedback.</p> <blockquote><p>I have heard people say that one of the great things about working with AI is that you can ask it to push on a hypothesis or direction (AKA play devil's advocate), but I think this actually removes one of the most important experiences of friction: When we make ourselves vulnerable enough to the possibility of having gotten something wrong or being blind to our own bias or misrepresenting what someone's perspective is. It's a low level kind of conflict — friction — that builds humility and understanding.</p></blockquote> <p>In our <a href="https://fasterthan20.com/training/staying-strategic/">Staying Strategic workout</a>, one of the muscles we work on is sharing work early and often. When our participants practice this in the <a href="https://fasterthan20.com/collaboration-gym/">Collaboration Gym</a>, it not only helps them tighten up their thinking, but it also helps strengthen relationships with other gym members, whom they don’t necessarily know well or at all. That’s not the primary point of the workout, but it’s a big bonus. As Gabi points out, the practice of building relationships also makes us better, smarter human beings.</p> <p>A common practice for consultants who are trying to help a team is to interview every member to understand what’s working well and what’s not. The idea is that people are more likely to be frank with an external person, which will help surface problems that need to be addressed. The consultant then summarizes what they learn and shares it with the client, which leads to next steps.</p> <p>I don’t do any of this with my clients unless I’m certain that a group is deeply toxic. Instead, I have members of the team interview each other and take notes that others (including me) can read. I then aggregate and synthesize the notes and proceed as normal. It’s extra friction for the client, and it means a loss of fidelity for me, since I’m relying on imperfect notes. (I give people the option to schedule a one-on-one with me if there’s something they want to share confidentially.)</p> <p>The benefit is that it gets the team talking and listening to each other, even if they are doing it imperfectly, which is the work they need to do repeatedly in order to align and also to strengthen those muscles and their relationships. (You can see a more specific example of what this can look like in our <a href="https://fasterthan20.com/toolkit/working-agreements/">Working Agreements toolkit</a>.)</p> <p>Keep those examples of valuable friction in your work and life coming! And, in the spirit of Gabi’s insight, I’d encourage pushback as well!</p>
June 15, 2026
In an AI World, We Can Still Choose the “Hard” Way
<p><a href="https://flickr.com/photos/laszlo-photo/1726005818/"><img fetchpriority="high" decoding="async" src="https://fasterthan20.com/wp-content/uploads/2026/06/laszlo_ilyes-2007-10-23-keep_away_from_children.jpg" alt="Lighting a match" width="2367" height="1578" class="alignnone size-full wp-image-4038" srcset="https://fasterthan20.com/wp-content/uploads/2026/06/laszlo_ilyes-2007-10-23-keep_away_from_children.jpg 2367w, https://fasterthan20.com/wp-content/uploads/2026/06/laszlo_ilyes-2007-10-23-keep_away_from_children-300x200.jpg 300w, https://fasterthan20.com/wp-content/uploads/2026/06/laszlo_ilyes-2007-10-23-keep_away_from_children-1024x683.jpg 1024w, https://fasterthan20.com/wp-content/uploads/2026/06/laszlo_ilyes-2007-10-23-keep_away_from_children-768x512.jpg 768w, https://fasterthan20.com/wp-content/uploads/2026/06/laszlo_ilyes-2007-10-23-keep_away_from_children-1536x1024.jpg 1536w, https://fasterthan20.com/wp-content/uploads/2026/06/laszlo_ilyes-2007-10-23-keep_away_from_children-2048x1365.jpg 2048w, https://fasterthan20.com/wp-content/uploads/2026/06/laszlo_ilyes-2007-10-23-keep_away_from_children-1230x820.jpg 1230w" sizes="(max-width: 2367px) 100vw, 2367px" /></a></p> <p>Much of my work is about <a href="https://fasterthan20.com/2026/06/design-is-more-important-than-facilitation/">making it easier</a> for groups to achieve their goals. Often, that entails finding ways to eliminate friction. But sometimes, the best way to help groups achieve their goals is to add friction.</p> <p>Consider exercise. Most of us don’t live in a world where we need to lift large weights above our heads or run long distances to get from one place to another. Technology has eliminated that friction in our lives. But many of us voluntarily reintroduce that friction, because we realize that it makes us healthier.</p> <p>When I’m co-designing meetings with others, I use a <a href="https://drive.google.com/open?id=1kEIrx_TwgNbz5RjtgUj3DTqwGwJcvwcXdplPaNHjLR8">template</a> that helps me capture lots of information — intentions, tradeoffs, different scenarios, etc. This is great for having clear design conversations with others, but it’s distracting on the day of the meeting itself. When I’m facilitating, I need to be able to find specific information easily — timing, for example — and want extra whitespace where I can take notes.</p> <p>About a dozen years ago, I decided to tackle this problem. I thought it would be useful to have a tool that automatically converted a meeting design document into a format that was optimized for facilitation. I started by trying to figure out what that format might be. I created a <a href="https://docs.google.com/presentation/d/1Jihm7Je6WdApHaxeBoPTgS2-v1BKDYT1TzmFfF5yeGw/edit?usp=sharing">new template</a> and manually transferred and reformatted information from the old one, which took me a few hours. My team and I tested it and found it useful. It validated the idea of an automatic conversion tool, because we certainly were never going to spend a few extra hours manually converting the information ourselves.</p> <p>Except that I discovered something weird: Those few extra hours I spent copying the document over manually made me a better facilitator. Even though I had already spent days poring over a meeting design with my colleagues, the act of transferring the design from one template to another surfaced inconsistencies that we had missed. It also helped me absorb almost every detail of the design until I felt like it was part of my body. This enabled me to be even more present on the day of the meeting, which made it easier for me to adjust and improvise. The act of creating this new version of the design almost made the document itself unnecessary.</p> <p>In the decade since, I’ve spent hundreds of hours manually transferring my designs from one template to the other for all of my meetings. I’ve tried to encourage my colleagues to do the same, but they have all demurred. I get it, and I’ve never pushed anyone too hard. Most of them are doing fine without it, and the performance boost they might get from spending those additional few hours may not seem worth it. But it’s been worth it for me, and I have no plans of stopping.</p> <p><strong>What are areas in your work or in your life where adding friction might actually help you?</strong></p> <p>I think this is an especially important question to ask in this world of artificial intelligence. Technology has always been a catalyst for eliminating friction, and AI is continuing this trend in potentially transformative ways. However, we can still decide that eliminating friction is not always helpful and choose a different path.</p> <p>I shake my head when I work with teams and see blocks of back-to-back meetings on their calendars with no breaks in-between. When you are meeting with people face-to-face, you have to schedule time in-between so that you can physically get from one place to another. That extra time gives you the chance to breathe, grab a snack, go to the bathroom, have a followup conversation, or prepare yourself for your next meeting.</p> <p>It turns out that the friction of moving from one meeting to another gives us an opportunity to rest, and that humans need rest (and food and bathroom breaks) to be at our best. With remote meetings, we don’t have to schedule a break, and so most of us don’t. Then we’re left wondering why we’re exhausted at the end of our work days.</p> <p>Logistically, the fix is easy. The main thing preventing us from scheduling breaks in-between our remote meetings is culture, and culture is powerful. But at the end of the day, we still have a choice.</p> <p>We, in all of our imperfect human goodness, have a choice. We can look to eliminate friction just because we can (have you been in a remote meeting where the <a href="https://www.linkedin.com/feed/update/urn:li:activity:7463585604530823168/">AI note-takers outnumbered actual people</a>?), or we can be thoughtful about what will most augment us flesh-and-blood human beings.</p> <p>What are you going to choose?</p> <p>Photo above by <a href="https://flickr.com/photos/laszlo-photo/1726005818/">Laszlo Ilyes</a>. <a href="https://creativecommons.org/licenses/by/2.0/deed.en">CC BY 2.0</a>.</p>
June 2, 2026
Design Is More Important Than Facilitation
Facilitation isn't just what happens in the room. Time and care invested in the meeting's design can be far more impactful.
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