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Fervent Four

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by Zack Miller, Tim Ryan

4.2(5 reviews)
328 episodes
Updated Daily
Accepts GuestsHas Sponsors
80

Podcast Authority

Beta
ExcellentBased on show quality, social media presence, reviews, charts, and more
Pod Engine
Quality97
Social0
YouTube82
Engagement75
Learn more

Podcast Overview

Where Hampton Roads entrepreneurs tell their stories. Since 2020, The Fervent Four Show has been the weekly conversation connecting the entrepreneurs, innovators, and community builders shaping the future of Hampton Roads, Virginia. Each Thursday at 11 a.m. EST, hosts Tim Ryan and Zack Miller sit down with founders, CEOs, investors, and ecosystem leaders to explore the real stories behind regional growth — from bold startups and 757 trailblazers to nationally recognized brands born right here. Whether you're launching your first venture or scaling your next big idea, these candid, conversational episodes deliver insights on entrepreneurship, innovation, leadership, and business growth that will keep you fired up long after the mics go off.

Language

🇺🇲

Publishing Since

11/19/2021

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80

Podcast Authority

Beta
ExcellentBased on show quality, social media presence, reviews, charts, and more
Pod Engine
Quality97
Social0
YouTube82
Engagement75
Learn more
10
Excellent Areas
1
Good Performance
8
Growth Opportunities
excellent
Publishing Consistency
Every 5 days
Performing excellently!
good
iTunes Tags
6.5/10

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Recent Episodes

Episode thumbnail for Why Your Medical Bill Makes No Sense

July 7, 2026

Why Your Medical Bill Makes No Sense

<p>Most bills are built for the person paying them.</p> <p>Medical bills often are not.</p> <p>That was one of the clearest points Michael Woodhead made on The Fervent Four.</p> <p>A normal bill usually tells you what happened, what it cost, and why.</p> <p>A medical bill can feel like it was built for hospitals, insurance companies, and billing departments before it was ever built for the patient.</p> <p>Codes.<br /> Adjustments.<br /> Denials.<br /> Insurance rules.<br /> Unclear charges.</p> <p>That gap is where Resolve Medical Bills is working.</p> <p>Not by pretending the system is simple.</p> <p>By helping people navigate it when the bill shows up and they do not know where to start.</p> <p><br /> 0:00 Intro<br /> 1:05 Michael's Virginia Beach roots<br /> 3:00 From theater to hospitality<br /> 6:24 Why people underestimate Hampton Roads<br /> 10:28 What Resolve Medical Bills does<br /> 11:31 Medical bills and bankruptcy<br /> 15:09 "No one should go bankrupt from a bill they didn't choose"<br /> 16:09 Why medical bills are not built for patients<br /> 19:49 Cash rates, insurance rates, and confusing bills<br /> 21:00 The medical billing "death spiral"<br /> 26:00 Leading a remote team from Virginia Beach<br /> 30:17 Leaving FinFit to become CEO of Resolve<br /> 34:53 The weight of becoming CEO<br /> 39:00 Building a culture where people push back<br /> 43:27 Strategy, culture, and learning to listen<br /> 50:05 Does America actually want medical bills fixed?<br /> 52:47 How Resolve creates a win-win-win<br /> 53:56 The $270,000 bill that got wiped out<br /> 57:22 What patients should ask before care<br /> 58:53 How AI could change medical advocacy<br /> 1:01:00 The future of Resolve as a medical advocate<br /> 1:04:15 Virginia Beach food and local seafood</p> <p>Learn more about Resolve: https://www.resolvemedicalbills.com/</p>

Episode thumbnail for Making Waiting Rooms Suck Less

June 30, 2026

Making Waiting Rooms Suck Less

<p>A coffee shop magazine wall was supposed to be the idea.</p> <p>Then COVID shut down the world, shared magazines became a non-starter, and Lauren and Scott Janney started asking a different question: what if people could still access magazines without touching the same physical copies as everyone else?</p> <p>That question eventually became CXperks, a platform built to improve the customer experience in places where people are waiting, stressed, or looking for something better to do with their time.</p> <p>Lauren Janney, Co-Founder of CXperks, joins The Fervent Four to talk about the early idea behind the company, how her background in healthcare and customer service shaped the business, why CXperks expanded beyond magazines into games, trivia and partner messaging, and what it takes to build a company with your spouse.</p> <p>The conversation also gets into raising capital, listening to repeated customer feedback, hiring for startup adaptability, having hard conversations with team members, and why customer experience matters most when people are already having a hard day.</p> <p>Timestamps:<br /> 0:00 How CXperks helps healthcare teams<br /> 1:59 Lauren's path from healthcare to business<br /> 3:00 What it means to buy a book of business<br /> 4:43 Splitting sales and customer service roles<br /> 6:46 Why claims are where insurance matters most<br /> 7:22 How customer care translated into CXperks<br /> 8:01 The coffee shop magazine wall idea<br /> 8:10 How COVID changed the plan<br /> 9:46 Balancing risk with a stable business<br /> 12:20 Building the company with Scott<br /> 13:22 Why Lauren sees business as taking care of people<br /> 14:32 Helping patients, families and staff during stressful waits<br /> 16:00 Adding games, trivia and Spanish content<br /> 16:55 Protecting privacy and avoiding personal data<br /> 17:42 How the CXperks customer journey works<br /> 19:32 Listening for repeated customer requests<br /> 20:22 Why CXperks needed to raise capital<br /> 21:30 What it is like working with your spouse<br /> 22:21 The monthly business breakfast<br /> 23:23 How Lauren and Scott use a hiring point system<br /> 24:09 Hiring people who can handle startup change<br /> 25:40 Having hard conversations with team members<br /> 28:16 Why founders cannot expect employees to work like owners<br /> 29:49 Teaching entrepreneurship to their kids<br /> 32:10 The business lessons inside collectibles</p> <p>https://www.cxperks.com/</p>

Episode thumbnail for The Business Model Was Hiding in Plain Sight

June 23, 2026

The Business Model Was Hiding in Plain Sight

<p>What happens when the business you built is not the business your customers actually want?</p> <p>PlayYourCourt started as a way to make tennis lessons easier to find and book. But as the company grew, the data told a different story. Customers were using the platform, getting what they needed, and leaving. That churn forced the company to look closer at what people were really paying attention to.</p> <p>In this episode of Fervent Four, PlayYourCourt founder Scott Baxter shares how the company evolved from a tennis lessons marketplace into a broader education platform after customer behavior revealed the real opportunity. We get into the grind of building a two-sided marketplace, what churn can teach a founder, how YouTube and content became a major part of the business, and why focus mattered more than chasing the pickleball boom.</p> <p>Scott also talks about raising money the hard way, learning from early fundraising mistakes, building in Virginia Beach, and the long path from side hustle to a business that can last.</p> <p>For more information on PlayYourCourt, visit:<br /> https://www.playyourcourt.com/</p> <p>00:00 The pitch that changed everything<br /> 00:29 What is PlayYourCourt?<br /> 03:12 Why tennis can feel expensive<br /> 05:01 From country club coach to founder<br /> 07:08 Why marketplaces are hard<br /> 09:01 Chasing professional tennis<br /> 14:02 How tennis prepared him for business<br /> 16:01 Why PlayYourCourse didn't work<br /> 17:27 Failure, coaching and business advisors<br /> 18:19 Growing up around work and entrepreneurship<br /> 21:07 Choosing tennis after college<br /> 24:24 The first big PlayYourCourt pivot<br /> 27:12 From lessons to practice partners<br /> 29:20 The problem with marketplace churn<br /> 30:23 How YouTube became the real business<br /> 36:40 Building the education platform<br /> 39:03 The funnel behind tennis content<br /> 40:04 Why PlayYourCourt said no to pickleball<br /> 43:26 Raising money the hard way<br /> 47:26 The accelerator pitch that changed the round<br /> 49:34 Why EO matters for CEOs<br /> 51:12 Shrinking the team and simplifying the model<br /> 53:18 The real-life impact of tennis community<br /> 55:07 What's next for PlayYourCourt<br /> 56:11 Local food, recovery and routines<br /> 57:02 Fundraising lessons founders should know</p>

328 total episodes available with 1 transcripts

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What is Fervent Four?

Where Hampton Roads entrepreneurs tell their stories.

Since 2020, The Fervent Four Show has been the weekly conversation connecting the entrepreneurs, innovators, and community builders shaping the future of Hampton Roads, Virginia. Each Thursday at 11 a.m. EST, hosts Tim Ryan and Zack Miller sit down with founders, CEOs, investors, and ecosystem leaders to explore the real stories behind regional growth — from bold startups and 757 trailblazers to nationally recognized brands born right here.

Whether you're launching your first venture or scaling your next big idea, these candid, conversational episodes deliver insights on entrepreneurship, innovation, leadership, and business growth that will keep you fired up long after the mics go off.

How often does this podcast release new episodes?

This podcast updates daily.

Where can I listen to this podcast?

This podcast is available on 8 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

No, this podcast does not typically feature guests.

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