We aim to inspire, educate, and shape the perspective of hospitality industry by sharing wonderful stories of hospitality leaders from diverse backgrounds.
COMMUNICATION TIPS FOR GUEST SERVICE CONTACT ASSOCIATES BY SHARMILA CHAND
In this Article – Sharmila will be giving communication tips for the front office team in the hospitality industry. As a guest contact point, every professional in the hospitality industry or guest contact point should be an expert in communications. I want to start with the first point and the first would be communication at the moment the guest enters the hotel. how do you greet the guest now when a guest enters the hotel his luggage is taken care of and the first thing he does is that he walks towards the front of his desk. This is the point where you have to be very careful to make eye contact. We have seen from my own experience 90 percent of the time the person who attends the guest is looking at his computer screen, which is the biggest blunder. hotel Front office associates should give a break and look up, give a smile, and greet the guest. The second communication tips for the hospitality Front office staff is to come out of their counter and come and stand next to the guest. The front office associate should know the name of the guest and try to use the surname of the guest with the correct title. Now, this is a very very important communication tool, when the moment you use the surname and the title, it gives a personal touch. It leads to personal engagement and you will see how nicely the guest will reciprocate. there is the third point now instead of asking the guest to do the check-in formality straight away you can give him an unexpected offer and what is that offer you tell the guest come let’s go to the restaurant and have a cup of coffee or why don’t you order something and have something to eat and on the side we will do your signing for the check-in formality believe me this will work wonders in uh big cities and five-star hotels normally they have started doing this but in tier two cities it matters a lot.
25 Oct 2020
Learning F&B Leadership skills with Harjeet Wasan
in this podcast, mr harjeet wasan, an accomplished hotelier will be sharing his learning and career.
24 Oct 2020
How can someone grow a career in hospitality without IIHM degree or formal hotel management education.
How can someone grow a career in hospitality without IIHM degree or formal hotel management education.
8 Oct 2020
Learnings from a 40 Years experience of Hospitality career in 40 Minutes
these are nuggets of experiences from 40 years of experience in hospitality to help you navigate some very complicated issues
25 Aug 2020
What is Guest Courtesy and How we can remain courteous
Guest Courtesy sills are very important in providing excellent customer services. Listen in to this part to learn what is guest courtesy and what are the key things to remain courteous. We have made a full course on this enhancing guest services and you can subscribe it here.
19 Aug 2020
How you can stay happy with Gratitude mindset even in wake of crisis with Sunny Nagpal
#thankyou and #gratitude Sunny Nagpal for this supercharged session with me on #happiness #mindfullness #gratitudeattitude and wonderful #smileeveryday philosophy. In this session i #learned - #lessismore attitude can help us overcoming negatively and low fealing - if we have a #mindsets of #givingbacktothecommunity volunteering and #learningdevelopment there wont be a time to think low about oneself even in the form of crisis. - have #unconditional #faith in supreme power and accept what happens. Whatever happens in our lives is for good and if we just continue to learn from experiences and we will gain for lifetime in future. What is stopping you from #smiling today Share your thoughts. Watch the complete video full of #insights and #life lessons here - https://lnkd.in/gHfKwM9
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