Where can I listen to this podcast?

This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

Yes, this podcast regularly features guests.

Handled It: The Supply Chain Podcast

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by Carolina Handling

5.0(8 reviews)

9 episodes

Updated Daily

Accepts GuestsHas SponsorsLocation 🇺🇸

Podcast Overview

The supply chain is more connected, automated, and data-driven than ever, yet most leaders still feel like they’re managing chaos instead of progress. Handled It: The Supply Chain Podcast confronts that complexity head-on. Hosted by Joe Perkins and Brent Hillabrand from Carolina Handling, each episode explores how top operations leaders build resilient systems that withstand labor shortages, rising costs, and constant change. If you lead operations, distribution, or warehouse teams, this show delivers the conversations, frameworks, and field-tested lessons you need.

Language

🇺🇲

Publishing Since

3/5/2026

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Recent Episodes

June 25, 2026

Why Your Operation Is Failing Before You Know It

Operational failures don't come out of nowhere. In this episode of Handled It, Joe Perkins and Brent Hillabrand sit down with Meredith Steinmeyer, Director of Fleet Services and Energy at Floor & Decor, to break down the three weak points quietly eroding performance in operations everywhere: handoffs, visibility gaps, and single points of failure. Meredith brings real-world perspective from scaling Floor & Decor from 149 to 270+ stores, managing over 3,000 material handling assets, and navigating everything from COVID disruptions to hydrogen infrastructure risks.This conversation challenges the common assumption that operational breakdowns are unpredictable. The signals are almost always there. The problem is that leaders aren't in the field, the silos are too high, and by the time leadership feels the pain, the customer already has.In this episode, you will learn:<ul><li>Why handoffs don't break operations immediately — they quietly erode performance until the customer feels it</li><li>How visibility gaps shift operations from controlled to reactive</li><li>What single points of failure look like in people, systems, and equipment</li><li>Why you can't justify preventing downtime if you can't quantify it</li><li>How Floor & Decor uses pink reach trucks, monthly strategy cadences, and cross-functional pilots to stay ahead of failure</li></ul>Your operation isn't broken — but it might be signaling. Learn how to build the visibility, accountability, and team connection that keeps failure from becoming a surprise.

June 11, 2026

Why Great Operators Don’t Always Make Great Leaders

Servant leadership is not soft leadership. In this episode of Handle It, Joe Perkins and Brent Hillabrand sit down with Ryan Tiller and Will Jones, President/CEO of Thompson Children & Family Focus and author, to unpack what servant leadership actually looks like inside real operations, distribution teams, and frontline environments. This conversation challenges the common mistake of promoting great operators into leadership roles without giving them the tools, mindset, or development they need to succeed. From the “flight attendant flying the jet” analogy to daily huddles, floor check-ins, turnover, trust, and the hidden cost of command-and-control leadership, this episode breaks down why leadership is the variable every operation feels but few actually measure. Joe, Brent, Ryan, and Will discuss how strong leaders build trust before tough conversations, stop rescuing people by doing their work for them, and create teams that perform because people feel supported, empowered, and held to a clear standard. In this episode, you will learn:<ul><li>Why great operators do not automatically make great leaders</li><li>How servant leadership impacts trust, morale, retention, and performance</li><li>Why leaders should stop doing the work for the people they lead</li><li>How to build real check-ins during the first hour of a shift</li><li>Why protecting the standard starts with catching people doing things right </li></ul>Turning your best operator into an unsupported leader can be risky! Learn how to develop leadership that builds trust, improves performance, and helps teams handle pressure without falling into constant firefighting.

May 28, 2026

How to Create Stability Without Slowing Growth

Stability without slowing growth is the tension every operations leader feels, and this episode shows you how to manage it without creating chaos. Stability without slowing growth does not mean moving slower, it means building calm, consistency, and trust that makes execution faster. Stability without slowing growth is the advantage you earn when your team stops mistaking busyness for progress and starts fixing the root causes that keep fires burning.In this episode of Handled It, hosts Joe Perkins (COO) and Brent Hillabrand (President and CEO) are joined by Lauren Murphy (VP of Human Relations) and David Horak (VP of Distribution) to unpack why “calm” can feel uncomfortable, how leaders accidentally create chaos, and what should never change even as the business scales. They break down the difference between urgency and chaos, why motion gets confused for momentum, and how stability creates the space for innovation, retention, and a faster, more focused operation.In this episode, you will learn:<ul><li>How to define stability in a way that supports growth, not stagnation</li><li>The difference between urgency and chaos, and how leaders confuse the two</li><li>Why “busy” becomes a badge of honor and how to reset expectations</li><li>How stability builds trust, and how trust increases speed</li><li>When stability becomes competitive advantage, and when it turns into resistance</li><li>What breaks first when stability is ignored: trust, morale, retention, and standards</li><li>The non negotiables that should never change: values, integrity, priorities, accountability</li><li>How to spot “firefighting culture” and shift toward root cause problem solving</li><li>Why consistency without stability is unsustainable, and how to build stable habits and rhythms</li><li>A practical way to coach leaders who feel lost when nothing is “on fire”</li></ul>Don’t risk confusing chaos for progress and burning out your team while calling it growth. Learn how to create stability without slowing growth so your operation moves faster, retains great people, and scales with trust instead of turbulence.

9 total episodes available

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Frequently asked questions

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What is Handled It: The Supply Chain Podcast?: The supply chain is more connected, automated, and data-driven than ever, yet most leaders still feel like they’re managing chaos instead of progress.

Handled It: The Supply Chain Podcast confronts that complexity head-on. Hosted by Joe Perkins and Brent Hillabrand from Carolina Handling, each episode explores how top operations leaders build resilient systems that withstand labor shortages, rising costs, and constant change.

If you lead operations, distribution, or warehouse teams, this show delivers the conversations, frameworks, and field-tested lessons you need.
How often does this podcast release new episodes?: This podcast updates daily.
Where can I listen to this podcast?: This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Does this podcast accept guests?: Yes, this podcast regularly features guests.

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