Nearly 10 million Americans live in affordable housing communities across the United States. Many of the most vulnerable older adults, families, persons with disabilities, and veterans rely on Service Coordinators at their properties to help find necessary resources, arrange transportation, apply for assistance, and find the supportive services they need to remain self-sufficient. These are the stories from the professionals working every day to keep the residents in affordable housing properties all healthy, happy, and housed.
Heartbeat of Housing
Claim This Podcastby American Association of Service Coordinators
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6 episodes
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Podcast Overview
Nearly 10 million Americans live in affordable housing communities across the United States. Many of the most vulnerable older adults, families, persons with disabilities, and veterans rely on Service Coordinators at their properties to help find necessary resources, arrange transportation, apply for assistance, and find the supportive services they need to remain self-sufficient. These are the stories from the professionals working every day to keep the residents in affordable housing properties all healthy, happy, and housed.
Language
🇺🇲
Publishing Since
2/24/2026
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Recent Episodes
July 1, 2026
Vickie Harper’s Impact on Senior Residents and Their Wellbeing
<h2>How Vickie Harper Supports Seniors with Innovation and Heart</h2><p>I'm Michelle Voke, your host, and I am joined by the vibrant and resourceful Vickie Harper, whose journey into service coordination is as unconventional as it is inspiring.</p><p>After spending 35 years as a beloved schoolteacher, Vickie Harper was pushed into early retirement by the Covid-19 pandemic—only to find herself taking on a new challenge just months later: serving as a service coordinator at Plano Community Homes.</p><p>Starting her new career amid lockdowns and health crises, Vickie Harper faced the unique challenge of building relationships and trust with her residents while adhering to safety protocols and public health guidance.</p><p>Vickie Harper shares how she transformed obstacles into opportunities by fostering inclusive community events—like treasure trove “stores” where residents earn gold coins for participating in wellness and social activities, cultural engagement through drag performances and ballet for seniors, and creative partnerships with organizations that benefit her diverse, multilingual residents.</p><p>She talks about the importance of honest communication, compassion, and healthy boundaries, as well as the strategies she’s developed to avoid burnout and ensure lasting impact.</p><p>Whether you’re a fellow service coordinator, a housing provider, or just someone who believes in the power of community, this heartfelt conversation offers uplifting insights, practical advice, and a reminder of why the human touch matters most—especially in challenging times.</p><p><strong>Here are three key takeaways for anyone working in affordable housing or community service:</strong></p><ul><li><strong>Building Trust Starts with Presence:</strong> Vickie Harper actively engaged with residents—even during the pandemic's isolation—by being visible, accessible, and honest, laying the groundwork for genuine relationships.</li><li><strong>Creative Solutions Drive Inclusion:</strong> By introducing initiatives like Treasure Trove and multilingual communication strategies, she removed barriers and ensured every resident felt seen and supported, regardless of language or background.</li><li><strong>Boundaries and Self-Care Are Essential:</strong> She emphasizes the importance of setting healthy boundaries and prioritizing self-care as foundational to sustaining impact in service roles.</li></ul><br/><p><h2><span class="ql-size-small">Our Mission</span></h2><p>Advancing national standards of practice for service coordination by amplifying the voice of our members.</p><h2><span class="ql-size-small">Our Vision</span></h2><p>We are committed to enhancing service coordination through leadership, professional development, advocacy, and partnerships.</p></p><p>https://uppbeat.io/t/pecan-pie/casino-funk</p><p>License code: YDKLEHRMWAOORXTJ</p><p>https://uppbeat.io/t/matrika/big-switch</p><p>License code: 3MWJFNOT5U8N7BXB</p><p>https://uppbeat.io/t/albert-behar/puzzle-pieces</p><p>License code: ZFIYWOTBBZJNO81U</p><p><a href="https://heartbeat-of-housing.captivate.fm/2026-early-bird-registration">2026 conference ad</a></p><p>Copyright 2026 American Association of Service Coordinators</p>
June 3, 2026
Samantha Culver on Building Trust and Community in Affordable Housing
<h2>The Power of Relationship: Samantha Culver’s Approach to Resident Trust and Connection</h2><p>Welcome to Heartbeat of Housing! I’m Michelle Voke, your host, and in this episode, I’m excited to share a heartfelt conversation with Samantha Culver, a remarkable service coordinator whose story truly embodies what it means to support affordable housing communities.</p><p>Samantha’s journey into this profession started unexpectedly during the pandemic, and she brings a wealth of social work experience and dedication. Together, we talk about her transition from working in nursing homes to independent living, the challenges she faced, and her commitment to helping residents thrive. We discuss the importance of building trust, fostering a sense of community, even at a smaller, scattered-site property, and how creative events and daily connection make a real impact.</p><p>We also discuss the reality of professional isolation and the necessity of self-care for those in helping roles. Samantha shares candid lessons about maintaining boundaries, advocating for herself and her staff, and supporting residents' autonomy. From navigating the ups and downs of community events to connecting with other service coordinators through platforms like Just AASC, this episode is filled with honest insights and practical wisdom.</p><p>Whether you’re new to service coordination or a seasoned veteran, I think you’ll find inspiration in Samantha’s approach to keeping residents healthy, happy, and housed. </p><p><strong>Three key takeaways from Samantha's story:</strong></p><ul><li><strong>The Importance of Building Trust:</strong> Service coordination is rooted in relationship-building. Samantha emphasizes the challenge of gaining residents' trust, especially after periods of turnover. Her consistent presence and empathy create a supportive, stable environment where residents can thrive.</li><li><strong>Self-Care & Boundaries Matter:</strong> As a “helper” professional, Samantha is intentional about preserving her well-being. She advocates for taking PTO, daily breaks, and establishing boundaries—reminding us all that taking care of ourselves is essential for serving others effectively.</li><li><strong>Community Engagement Is Evolving:</strong> Samantha gets creative with events and resource-sharing, learning that even if only a few residents attend, it’s a win. She’s quick to adapt, seek new ideas from the Just ASCC platform, and understands that resources can benefit residents and their families, sometimes in unexpected ways.</li></ul><br/><p><h2><span class="ql-size-small">Our Mission</span></h2><p>Advancing national standards of practice for service coordination by amplifying the voice of our members.</p><h2><span class="ql-size-small">Our Vision</span></h2><p>We are committed to enhancing service coordination through leadership, professional development, advocacy, and partnerships.</p></p><p>https://uppbeat.io/t/pecan-pie/casino-funk</p><p>License code: YDKLEHRMWAOORXTJ</p><p>https://uppbeat.io/t/matrika/big-switch</p><p>License code: 3MWJFNOT5U8N7BXB</p><p>https://uppbeat.io/t/albert-behar/puzzle-pieces</p><p>License code: ZFIYWOTBBZJNO81U</p><p>Copyright 2026 American Association of Service Coordinators</p>
May 6, 2026
How Landon Butler Cultivates Connection and Joy in Affordable Housing
<p>If you care about affordable housing, finding fulfillment in your career, or just love hearing the stories of those making a difference, you don’t want to miss this episode.</p><p>Welcome back to Heartbeat of Housing! I’m Michelle Voke, and in this episode, I have the pleasure of sitting down with the reigning Service Coordinator of the Year, Landon Butler—brought to life by Corry Michaelis in this conversation.</p><p>Join me as I chat with Landon about his winding and inspiring journey from earning a degree in healthcare administration to discovering his true calling as a service coordinator at St. Mary Manor.</p><p>We talk about what it was like for him to step into a building that hadn’t had a service coordinator for months, and the creative ways he rebuilt trust, community, and connection—whether through food-filled events like National Donut Day or simply spending the time to build genuine relationships with residents.</p><p>Landon opens up about the challenges of burnout, how important it is to advocate for yourself as much as for your residents, and the impact of building strong connections both inside and beyond our buildings.</p><p>This is an honest, heartfelt conversation about the highs, the challenges, and the meaning we find working in this field—one resident, and one relationship, at a time.</p><p><strong>Here are my top 3 takeaways from the episode:</strong></p><ul><li><strong>Advocacy Goes Both Ways:</strong> Landon reminds us that while advocating for residents is at the heart of the job, advocating for your own support and mental health is just as essential. Speaking up about burnout or support needs ensures you can continue to serve at your best.</li><li><strong>Relationships Matter More Than Paperwork:</strong> The foundation of impactful service coordination is genuine connection—taking the time to know residents well beyond forms and checkboxes, and building trust through conversation and meaningful activities (bonus: never underestimate the power of donuts or a good bingo game!).</li><li><strong>Community Partnerships Amplify Impact:</strong> Landon's success comes in part from reaching outside the building—actively networking to bring in local resources, programs, and intergenerational events that enrich residents’ lives and foster real community.</li></ul><br/><p><h2><span class="ql-size-small">Our Mission</span></h2><p>Advancing national standards of practice for service coordination by amplifying the voice of our members.</p><h2><span class="ql-size-small">Our Vision</span></h2><p>We are committed to enhancing service coordination through leadership, professional development, advocacy, and partnerships.</p></p><p>https://uppbeat.io/t/pecan-pie/casino-funk</p><p>License code: YDKLEHRMWAOORXTJ</p><p>https://uppbeat.io/t/matrika/big-switch</p><p>License code: 3MWJFNOT5U8N7BXB</p><p>https://uppbeat.io/t/albert-behar/puzzle-pieces</p><p>License code: ZFIYWOTBBZJNO81U</p><p>Copyright 2026 American Association of Service Coordinators</p>
6 total episodes available
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