The Hotelligence Podcast explores how hotel operators across different markets and property types navigate incidents, uncertainty, and risk in environments where liability, expectations, and tolerance for action vary widely.
Hosted by Don Carr, who has owned and operated private security companies serving hotel properties, and Jim, a retired federal investigator, the podcast focuses on the space between awareness and action — where many real-world hotel decisions quietly live.
Rather than offering tactics or prescriptions, the show examines how structure, neutrality, escalation, and decision-making responsibility are understood differently across hotel categories and markets, and why the same approach does not apply everywhere.
The podcast is organized into seasons, each with a clearly defined scope.
Season 3, Ep. 11: Hotel Lost and Found Rules: A Chain of Custody
Hotel lost and found rules, how long hotels keep lost items, and why found property creates a real custodial duty. Season 3 of the Hotelligence Podcast examines where the property meets the law. The counter, the room, the parking lot, the record. These episodes look at the legal instruments hotel operators use every day, often without knowing they are legal instruments, and what those instruments require to hold. Season 3 remains non-directive and does not offer instructions or calls to action. In this episode, Jim and Don look at lost and found as a genuine chain of custody. They cover the knowledge that a found item never stopped belonging to the guest, the duty behind a documented handoff and restricted storage, and how a missing-item complaint escalates when disposal happened with no paper trail at all. The focus remains on clarity, restraint, and understanding what holding someone else's property actually requires.
7 Oct 2026
Season 3, Ep. 10: Hotel Parking Lot Liability: Self-Park vs. Valet
Hotel parking lot liability, valet damage claims, and what "not responsible" signage actually covers. Season 3 of the Hotelligence Podcast examines where the property meets the law. The counter, the room, the parking lot, the record. These episodes look at the legal instruments hotel operators use every day, often without knowing they are legal instruments, and what those instruments require to hold. Season 3 remains non-directive and does not offer instructions or calls to action. In this episode, Jim and Don take the season outside. They cover the knowledge that self-park is a license while valet is a bailment, the duty behind honest signage and knowing who's actually using the lot, and how a routine incident escalates the moment the security a property advertised turns out not to be real. The focus remains on clarity, restraint, and understanding where the room rate's coverage actually ends.
30 Sept 2026
Season 3, Ep. 9: Hotel Master Key Policy: Access Isn't Authorization
Hotel master key policy, staff room entry rules, and what "do not disturb" actually protects. Season 3 of the Hotelligence Podcast examines where the property meets the law. The counter, the room, the parking lot, the record. These episodes look at the legal instruments hotel operators use every day, often without knowing they are legal instruments, and what those instruments require to hold. Season 3 remains non-directive and does not offer instructions or calls to action. In this episode, Jim and Don look at master key access as a position of trust. They cover the knowledge that access and authorization are different things, the duty behind documented overrides and a credential roster the property can actually recite, and how a theft or privacy claim escalates when the access log went unreviewed until it was already too late. The focus remains on clarity, restraint, and understanding what access actually obligates the people who hold it to.
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Apple Podcasts (US)
5.0 / 5
1 ratings
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