Where can I listen to this podcast?

This podcast is available on 10 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Humanising IT

Claim This Podcast

by Katrina Macdermid

2 episodes

Updated Weekly

Accepts GuestsHas SponsorsLocation 🇬🇧

Podcast Overview

Join Katrina Macdermid and Wesley Eugene as they challenge, debate, and bring some humour to IT service management. Discussing chapters of Katrina's best-selling book – the Humanising IT™ Podcast features global thought leaders and explores the integration of ITSM and human-centered design, aiming to create IT services and solutions that are designed with users in mind—not just processes. Whether you're an IT professional looking to enhance your career, a designer aiming to understand IT service management, or just curious about the future of IT, the Humanising IT™ Podcast offers valuable insights and inspiration. We aim to transform both the perspective of IT departments and the people within them. Tune in to the Humanising IT™ Podcast and discover how we can make ITSM human-centred.

Language

🇺🇲

Publishing Since

7/15/2024

Visit Website View on Apple Podcasts RSS Feed

1 verified contact email on file for Humanising IT

Pitch yourself as a guest, propose sponsorships, or reach out directly to the host.

See contact details

Recent Episodes

October 14, 2024

September 2024 - The real value of IT service management

Welcome to another engaging episode of the Humanising IT™ Podcast with Katrina Macdermid and Wesley Eugene. In this episode, Katrina and Wesley explore the complexities of IT service management, questioning the effectiveness of traditional maturity assessments. They discuss how these models often miss the mark by overlooking essential elements like culture, user experience, and real-world impact. Drawing on Katrina’s consulting expertise and Wesley’s experience as a CIO, they debate whether ITSM should evolve into a broader enterprise service management approach. The conversation takes a bold turn when they confront the provocative question: “Should we take the IT out of IT Service Management?” Whether you’re an IT professional or business leader, this episode will challenge you to look beyond processes and frameworks to discover the human side of IT.

July 15, 2024

David Ratcliffe - President of Pink Elephant and ITSM Pioneer

Join Katrina Macdermid and Wesley Eugene on the first episode of the Humanising IT™ podcast with special guest David Ratcliffe, president of Pink Elephant. They delve into ITSM complexities, discussing how human-centered design can revolutionise the field. Key topics include insights from Katrina’s book, “Human-Centered Design for IT Service Management,” and the evolution of ITSM from a process-driven framework to a human-focused approach. David shares his experiences and introduces Pink Elephant’s new Integrated ITSM model, which combines traditional ITSM with agile, lean, and organisational change management practices. Tune in for a thought-provoking discussion that challenges conventional ITSM practices and advocates for a more humanised, experience-led approach to IT service delivery. Don’t miss the premiere of the Humanising IT™ podcast!

2 total episodes available

Deep-dive analytics for Humanising IT

Frequently asked questions

Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.

What is Humanising IT?: Join Katrina Macdermid and Wesley Eugene as they challenge, debate, and bring some humour to IT service management. Discussing chapters of Katrina's best-selling book – the Humanising IT™ Podcast features global thought leaders and explores the integration of ITSM and human-centered design, aiming to create IT services and solutions that are designed with users in mind—not just processes.

Whether you're an IT professional looking to enhance your career, a designer aiming to understand IT service management, or just curious about the future of IT, the Humanising IT™ Podcast offers valuable insights and inspiration. We aim to transform both the perspective of IT departments and the people within them.

Tune in to the Humanising IT™ Podcast and discover how we can make ITSM human-centred.
How often does this podcast release new episodes?: This podcast updates weekly.
Where can I listen to this podcast?: This podcast is available on 10 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Does this podcast accept guests?: Information about guest appearances is not available.

Legal Disclaimer

Pod Engine is not affiliated with, endorsed by, or officially connected with any of the podcasts displayed on this platform. We operate independently as a podcast discovery and analytics service.

All podcast artwork, thumbnails, and content displayed on this page are the property of their respective owners and are protected by applicable copyright laws. This includes, but is not limited to, podcast cover art, episode artwork, show descriptions, episode titles, transcripts, audio snippets, and any other content originating from the podcast creators or their licensors.

We display this content under fair use principles and/or implied license for the purpose of podcast discovery, information, and commentary. We make no claim of ownership over any podcast content, artwork, or related materials shown on this platform. All trademarks, service marks, and trade names are the property of their respective owners.

While we strive to ensure all content usage is properly authorized, if you are a rights holder and believe your content is being used inappropriately or without proper authorization, please contact us immediately at hey@podengine.ai for prompt review and appropriate action, which may include content removal or proper attribution.

By accessing and using this platform, you acknowledge and agree to respect all applicable copyright laws and intellectual property rights of content owners. Any unauthorized reproduction, distribution, or commercial use of the content displayed on this platform is strictly prohibited.