"I'm In": The Official Institute of Hospitality Podcast

About "I'm In": The Official Institute of Hospitality Podcast

Welcome to "I'm In" the Institute of Hospitality's official podcast hosted by Phil Street MIH. Each month we'll be inviting guests from Associates, Members & Fellows from around the globe to help us decode the hospitality hot topics, cold topics and everything in between as well as finding out all of the wonderful reasons to say I'm in to the Institute of Hospitality. So grab a brew and say I'm in to the IOH

Publisher

Phil Street

Category

business · business · education

Language

en

Explicit

No

First episode

13 Oct 2021

Latest episode

8 Oct 2026

Latest episodes

78 episodes in the feed.

1. 

   8 Oct 2026

   #061 - I'm In - Generational Values & Respect

   This Podcast is Sponsored by Leonardo Hotels UK & Ireland https://www.leonardohotels.co.uk/ (https://www.leonardohotels.co.uk/) Host: Phil Street FIH Guests: Alistair Sandall FIH – Hospitality Leader, Freeland Hospitality Consultant, Executive Secretary of the Master Innholders Rizwan Khan MIH – General Manager, Junsei & Member of the IOH Youth Council Tobi Omiyale MIH – Cluster Revenue Manager, Hilton & Member of the IOH Youth Council Artwork and Branding: Sonia Cresswell (MIH) Music by: Leon Williams (FIH) Generational Values & Respect: Are We Really That Different? Baby Boomers. Gen X. Millennials. Gen Z. We love putting people into generational boxes, and then attaching assumptions to those boxes about loyalty, ambition, work ethic, resilience, flexibility and respect. But are the differences really as great as we think? In this episode, Phil is joined by Alistair Sandall, Rizwan Khan and Tobi Omiyale to explore generational values and respect in hospitality and whether much of what we call generational difference is really about age, life stage, experience and the world people entered work into. From “in my day” thinking and impatient ambition to reverse mentoring, feedback, flexibility and the value of decades of experience, this is a refreshingly balanced conversation about what every generation can learn from the others. In This Episode, We Discuss: Whether different generations genuinely hold different values Why people may want the same things but express those needs differently How our definition of commitment at work has changed Why “this is how I was taught” can become a barrier to better leadership The relationship between experience, curiosity and respect Why younger employees often want knowledge and progression — not simply promotion The importance of continual feedback rather than occasional appraisals Why experience can’t always be fast-tracked Whether hospitality sometimes undervalues older and more experienced talent The danger of phrases such as “in my day” Why questioning authority doesn’t automatically mean disrespect How reverse mentoring and two-way feedback can strengthen teams Why great leadership creates followers through behaviour — not job title How hospitality can make multi-generational workplaces a genuine advantage Why Our Guests Said, “I'm In!” Alistair Sandall: Having joined the Institute more than 40 years ago, Alistair has remained deeply connected throughout his career. From hotel leadership to professional development and mentoring, he continues to value the Institute as a place for learning, contribution and supporting the next generation. Rizwan Khan: For Rizwan, the IOH represents hospitality itself, an opportunity to learn, meet people, evolve professionally and give something back to an industry he loves. Tobi Omiyale: Tobi was introduced to the IOH early in his corporate career and quickly found a community of people equally passionate about hospitality. Networking, learning and exposure to the many different career paths within the sector have kept him actively involved. Outstanding Quotes from the Episode “Experience deserves respect, but everybody deserves respect” - Tobi Omiyale “Just because I was taught this way doesn’t mean I have to teach you this way” - Rizwan Khan “There are certain experiences that you just cannot fast-track” - Tobi Omiyale “It’s about listening without defensive reminiscing” - Alistair Sandall “Respect is gained through action. It’s not gained through title” - Phil Street “You can be curious and ambitious and still have patience” - Tobi Omiyale “Questioning doesn’t always mean disrespect. Sometimes it’s curiosity” - Rizwan Khan Join the Conversation Instagram: @ioh_online LinkedIn: Institute of Hospitality Website: https://www.instituteofhospitality.org/ Perhaps the answer isn’t figuring out how to manage Baby Boomers, Gen X, Millennials or Gen Z. Perhaps it’s simply getting better at managing people. Different ages. Different experiences. Different perspectives. But ultimately, human beings who want to be heard, respected and given the opportunity to contribute.

2. 

   10 Sept 2026

   #060 - I'm in - The Evolution of the Head of Technology

   Host Phil Street FIH interviews Stuart Derricott FIH, Mark Grant MIH, and Avalon Smith AIH about the evolution of the Head of Technology role from technical support to strategic business leader.

3. 

   13 Aug 2026

   #59 - I'm In - The Conversation Gap as an Operational Risk

   Host Phil Street FIH interviews Martin Traynor OBE FIH, Rafaella Chatzimarkou MIH, and Sofia Mayr MIH about how closing the "conversation gap" drives better hospitality operations and guest experiences.

Who has been a guest on "I'm In": The Official Institute of Hospitality Podcast

Names identified in recent episode analyses. Showing up to five guests.

• Stuart Derricott
• Mark Grant
• Avalon Smith
• Martin Traynor
• Rafaella Chatzimarkou

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Spotify

5.0 / 5

1 ratings

Podcast Authority Score: 39 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

65

Social presence

0

YouTube

0

Engagement

32

Contact "I'm In": The Official Institute of Hospitality Podcast

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

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