The mission of Five Questions Over Coffee is to bring a new ways to #stoptheleaks for building a business to growth-hungry business leaders and owners who want to do more with less time, thereby increasing their business and influence. We deliver actionable ideas using “five questions over coffee.” <br/><br/><a href="https://thecompleteapproach.substack.com?utm_medium=podcast">thecompleteapproach.substack.com</a>

It's Not Rocket Science! Five Questions Over Coffee
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The mission of Five Questions Over Coffee is to bring a new ways to #stoptheleaks for building a business to growth-hungry business leaders and owners who want to do more with less time, thereby increasing their business and influence. We deliver actionable ideas using “five questions over coffee.” <br/><br/><a href="https://thecompleteapproach.substack.com?utm_medium=podcast">thecompleteapproach.substack.com</a>
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Recent Episodes

June 18, 2026
Five Questions Over Coffee with Maria Dolores (ep. 149)
<p>Who is Maria?</p><p><strong>Maria Dolores: A Life Guided by Seven Principles</strong></p><p>Maria Dolores’s journey is deeply anchored in her belief in seven guiding principles. From an early age, she embraced the right to her body, her emotions, and her thoughts, cherishing both the freedom and the responsibility that come with caring for her physical and mental well-being. As she matured, Maria expanded her focus to the importance of personal power, communication, and the essence of life itself. She believes every person deserves the right to express themselves—whether through speech or creativity—while maintaining accountability for their actions and words.</p><p>Maria’s story is one of balancing self-awareness with compassion for others, always striving to act with dignity and listen with an open heart, embodying the fundamental human needs of both the individual and the collective.</p><p>Key Takeaways</p><p>* Maria Dolores shares the Human Constitution—7 principles for rights and responsibilities—drawing from global values and encouraging maturity, dignity, and collaboration in every aspect of life and work.</p><p>* Leaders, business owners, and individuals: caring for physical and mental health isn’t just personal, it’s foundational for thriving teams. Maria reminds us, maturity starts with self-awareness and responsibility.</p><p>* Our experiences, from grief to joy, shape how we connect and broaden perspectives. Maria believes embracing discomfort and lessons is key to growing as individuals and humanity as a whole.</p><p>* The Human Constitution isn’t top-down or political—it’s an invitation to reflect on our rights and responsibilities. Change begins within, and our ideas can change the world.</p><p>* Dignity means wearing your crown and honoring others’ crowns, too. Maria’s life and work remind us: we all have birthrights, but true maturity comes when we care for ourselves and each other with integrity.</p><p></p><p>00:00 “Maria Dolores: Five Questions Chat”</p><p>04:18 Human Constitution: Rights and Responsibilities</p><p>09:28 “Striving for Human Maturity”</p><p>11:25 “Human Evolution and Technology’s Role”</p><p>15:07 Lessons in Discomfort and Growth</p><p>20:31 “Rights, Responsibilities, and Life’s Journey”</p><p>24:38 “Living and Serving with Dignity”</p><p>27:52 “Maria’s Insights & Subscription Info”</p><p>29:27 Grateful Acknowledgment</p><p></p><p><strong>Don’t forget:</strong> If you want to connect, ask questions, or get notified about upcoming guests like Maria subscribe to the newsletter <a target="_blank" href="https://systemizeme.com/subscribe">here</a>. You only need your first name and email—easy as (coffee) pie!</p><p>And don’t forget: keep an eye out for next guest. To submit your own questions, subscribe to our newsletter and join the conversation!</p><p>P.S. Loved this episode? Hit reply and let us know what resonated most</p><p>_________________________________________________________________________________________________</p><p>Subscribe to our newsletter and get details of when we are doing these interviews live at www.systemise.me/subscribe</p><p>Find out more about being a guest at : <a target="_blank" href="http://link.thecompleteapproach.co.uk/beaguest">link.thecompleteapproach.co.uk/beaguest</a></p><p>Subscribe to the podcast at <a target="_blank" href="https://link.thecompleteapproach.co.uk/podcast">https://link.thecompleteapproach.co.uk/podcast</a></p><p>Help us get this podcast in front of as many people as possible. Leave a nice five-star review at apple podcasts : <a target="_blank" href="https://link.thecompleteapproach.co.uk/apple-podcasts">https://link.thecompleteapproach.co.uk/apple-podcasts</a> and on YouTube : <a target="_blank" href="https://link.thecompleteapproach.co.uk/Itsnotrocketscienceatyt">https://link.thecompleteapproach.co.uk/Itsnotrocketscienceatyt!</a></p><p><strong>Do You Need a P.A.T.H. to Scale?</strong></p><p>We help established business owners with small but growing teams:</p><p>go from feeling stuck, sceptical, and tired of wasting time and money on false promises,</p><p>to running a confident, purpose-driven business where their team delivers results, customers are happy, and they can finally enjoy more time with their family -</p><p>with a results-based refund guarantee: if you follow the process and it doesn’t work, we refund what you paid.</p><p>This is <strong>THE</strong> P.A.T.H. to scale your business.</p><p></p><p>————————————————————————————————————————————-</p><p>Transcript</p><p>Note, this was transcribed using transcription software and may not reflect the exact words used in the podcast.</p><p>SUMMARY KEYWORDS</p><p>Human Contract Foundation, Human Constitution, Universal Human Rights, birthrights, rights and responsibilities, dignity, maturity, global goals, civil courage, moral courage, collective rights, collective responsibilities, physical health, mental health, leadership, human resources, burnout, emotional health, personal power, communication, freedom of speech, freedom of creativity, empathy, self-worth, integrity, cultural diversity, global village, technology, collaboration, community change, slavery statistics</p><p>SPEAKER</p><p>Maria Dolores, Stuart Webb</p><p>Stuart Webb [00:00:33]:</p><p>Hi and welcome back to 5 Questions Over Coffee. I have in front of me my coffee mug. I know Maria, our guest today, has her coffee in front of her as well. So welcome to Maria Dolores. Maria is a global speaker, uh, she is a— the founder of the Human Contract Foundation, and we’re going to get into what the Human Contract Foundation is She’s the author of The Human Constitution, which I think is a really interesting and great document, and there will be links to that in the show notes so that you can access that and read it. And she was Ambassador for World Peace— that was, she was honored with that in 2023. And also only last year was given an honorary doctorate in humane letters, which I think is a brilliant achievement. So Maria, thank you for spending a few minutes with us and making some time in what I think must be a very, very busy life for you to come and spend a few minutes talking to us here at Five Questions Over Coffee.</p><p>Maria Dolores [00:01:33]:</p><p>Thank you, thank you, Stuart. I’m so happy to be here with you in the audience and to share about the Human Contract, the Human Constitution, and our rights and responsibilities. Thank you, thank you.</p><p>Stuart Webb [00:01:47]:</p><p>And we’re really looking forward to hearing it. So, so tell me a little bit about— and we’ll get into a little bit about the, the history behind it, but Who is it that you think— I mean, we’re all human beings, we all have rights, but who is it you’re trying to reach most at the moment with this contract, with the foundation that you’re working with?</p><p>Maria Dolores [00:02:08]:</p><p>Yeah, so I help leaders to remember people’s rights and responsibilities and to lessen hate, disrespect, and to increase Dignity and maturity. And I do this with the Human Constitution. The Human Constitution is 7 principles regarding our— to take a stand for our right, our birthrights, and that we all need to mature with these birthrights.</p><p>Stuart Webb [00:02:41]:</p><p>And, and tell us a little bit about those 7, if you like, to really get us into understanding how they fit.</p><p>Maria Dolores [00:02:48]:</p><p>Yes. Okay. So the 7 principles is based and derived from United Nations Declaration of the Universal Human Rights, but with rights, we should have responsibilities. Don’t you think, Stuart?</p><p>Stuart Webb [00:03:04]:</p><p>Yeah, absolutely.</p><p>Maria Dolores [00:03:06]:</p><p>So these 7 principles, the first 3 is personal: body, emotion, and thought, that you are born with a right to your body. You’re born with a right to the range of all your emotions and your thoughts. But we also have a responsibility to care for our body, our physical and mental health. So the first 3 principles is addressing our fundamental human needs as a, as a species and individually. And then the coming 3 is about power, communication, and life. That you have the right to your power, your personal power, and we also have a responsibility in how we act and interact with each other. And the fifth principle is about our communication, our freedom of speech and freedom of creativity, but also responsibility in what we say and what we create and to express and trying to express with dignity and trying to listen to each other. And so that’s the fifth principle.</p><p>Maria Dolores [00:04:18]:</p><p>And the sixth out of the seven is our life, that you have the right to your life and you have a responsibility to respect others’ way of life and other life forms, but never at the cost of any other. So, and I think we have a lot to do and a lot to mature here. Respecting— and so it also ties not only to United Nations Declaration of the Universal Human Rights, but it’s also the 17 Global Goals. And then the last principle, the, the 7th principle, is about our collective rights and responsibilities. In Swedish, we call this civil courage, which is moral courage, and to to increase civil participation and to increase how we need— and we, yeah, we really need to collaborate more as a species. So that’s the human constitution.</p><p>Stuart Webb [00:05:22]:</p><p>So can I just— I know the first 3, I can see how we get to sort of 6 and 7, how business owners, business leaders will see exactly they apply to their business. But the first 3, how do you help business owners, business leaders, people who are in charge of large organizations to understand the first 3? Because within a workspace, often we forget we have a responsibility. We forget ourselves. We work for a corporation. How do we manage that situation? How do you think we should?</p><p>Maria Dolores [00:05:59]:</p><p>Yeah. So Stuart, my, my background is with human resources and leadership. So I worked with 25 years and more with human resources and leadership. So I worked with everything from, you know, attracting strategies and recruiting and developing individual group organization and offboarding roles, offboarding groups and organization. And it’s really addressing our physical mental health. It’s when we get recruited and onboarded and to care for the individual and, and both the individual and the team and to develop our physical health understanding. So I was working in the Swedish steel industry and forest industry where we have people working in different schedules., you know, different times. I— for what, what do you call that? We call it shift.</p><p>Maria Dolores [00:07:01]:</p><p>They’re working.</p><p>Stuart Webb [00:07:02]:</p><p>Shift is a good— yeah.</p><p>Maria Dolores [00:07:06]:</p><p>Okay. So, and that’s also with the understanding of to have to really care about ourselves. And as leaders, you know, it’s really the fundamentals of how to have a well-functioning leadership, but also a good functioning team is to truly care about the physical mental health. Burnout is because we don’t acknowledge the early symptoms of burnout and not listen to ourselves. So it’s really, really fundamental. Both for the leader and for, for the co-worker. And we also— to have— now, the human constitution is not about— I’m not telling anyone anything. I’m just simply taking a stand for our rights and our responsibilities.</p><p>Maria Dolores [00:08:13]:</p><p>And this is not religious, it’s not party political, it’s not even an ideology, but simply to take a stand for our rights and responsibilities. How you want to do that is up to you. Some, like for instance, so some people are smoking, right? And we know that’s not really good for our health, but it’s to leave the choice for the individual and that we all have both rights and responsibility for ourselves. And one another. So it’s the choices that we make and to be more curious about our own emotions and our thoughts and to broaden perspectives and to be more curious and to mature with that.</p><p>Stuart Webb [00:09:08]:</p><p>And the maturity is such an important thing. And I know that we’ve just before we came on air, we discovered that today is your birthday. So very happy birthday, Maria, for, for today. Thank you. You talked a little bit about the fact that maturing is an important part of living.</p><p>Maria Dolores [00:09:28]:</p><p>Yeah, yeah. And you know, I’m sure you know also, Stewart, we have met the humans that are like 5 years old and who are very mature and very wise. And then we meet people who have lived most of their lives and who are very, you know, judgmental and, and locked in, in a narrow mindset and, yes, you know, immature, immature, really. So the human constitution is to encourage all humans, all 8 billion of us, to strive for maturity with more physical mental health, to lessen the drama, to increase and to broaden perspectives, to be more curious about ourselves and one another, and, and to mature in our relationships as well as we all need to mature as a species.</p><p>Stuart Webb [00:10:34]:</p><p>And that’s a really interesting point.</p><p>Maria Dolores [00:10:38]:</p><p>Because.</p><p>Stuart Webb [00:10:38]:</p><p>Um, we often, we often, we often almost, uh, I wouldn’t say throw away, but, but, but experience, uh, is not valued as much as it was, particularly in the Western world. Experience is often, uh, is often scorned in some respects, and yet it is an extremely valuable contribution. I mean, we, you, you look in the world of with nature. There are very few animals that keep grandparents around in order to help raise young people. Elephants is a great example, human beings and others. That’s because of the huge experience those, those elders have and can bring and contribute. And we often don’t see that as a, as a benefit.</p><p>Maria Dolores [00:11:25]:</p><p>Yeah. And what I also find, Stuart, is that we’re, we’re in a very privileged time in our human history right now. If we look back through our human history, the, the, um, here, there, the 300,000-year human history, and we have always had technology supporting and driving us to the next level and the next level. And, you know, 300,000 years ago, we lived in groups of 150 people, and then we grew in groups, became, becoming agricultural and having groups of 1,000, and then empires, and then various forms of democracies. And right now, we still have representation of people living, indigenous communities and nomads, in groups of 150. And we have small communities with agriculture living close to nature, various forms of empires, and various forms of democracies. So I think it’s really essential, and the change that we are in right now, obviously, like you, the audience, and you, Stuart, that we are scattered all across the planet and we have this beautiful technology supporting us and connecting us. So we’re standing very much in a nation-centric thinking and going to a global-local world.</p><p>Maria Dolores [00:13:14]:</p><p>And the shift going from this nation-centric thinking to the global-local world, and that shift is about embracing our history, embracing the potential of and the beauty of each cultural, the beauty of each region, the beauty of the Americanness, the beauty of the Britishness, the beauty of the Swedishness, and to embrace and to see that gemstone and that potential. For all of us to be proud, more proud and more mature of who we are, but also more curious about each other.</p><p>Stuart Webb [00:14:04]:</p><p>Yeah, I think that’s a beautiful thought, Maria, because when the internet was first dreamt up, the concept of a global village was very prominent in those first internet pioneers. And we have lost a lot of that thinking because Social media now tends to drive us into tribes, and you meet with only the people that you want to hear the same voices from. And hearing different voices from around the world and recognizing and understanding different voices, I think, is a key element of being a human being. And I would encourage any any teacher, any, uh, any parent to teach your children not to just, uh, follow the crowd, but to, to think about what they’re hearing and take from it the good and discard the bad. Because I think so often we fail to do that ourselves, don’t.</p><p>Maria Dolores [00:15:05]:</p><p>We?</p><p>Stuart Webb [00:15:07]:</p><p>Yeah.</p><p>Maria Dolores [00:15:07]:</p><p>And, and also with discarding the— discarding the what you say bad, for me, that’s also the lessons that we need to learn. Because usually whenever there is friction, whenever there is, you know, discomfort, there is also learning and a lesson in that. So the discomfort may be driven from an old belief, something we need to question. Or, you know, all the fear, anger, frustration, all the emotions that we carry, and more the dense emotion, there are lessons learned. And sometimes the lesson is to step away from, from a toxic situation, a toxic relationship, or a toxic workplace even, and, and to have and to increase our healthy boundaries, to have a healthy ego, to care for ourselves and our life in our relationships. So I see, I see this as very important lessons to learn.</p><p>Stuart Webb [00:16:28]:</p><p>I think that’s lovely, and I think it also reminds us of those later principles that we also have responsibilities for the planet, don’t we? We have responsibilities for those around us. It’s not just ourselves, but we have to look after, the people around us. Because otherwise, how can we continue to look after ourselves if the planet is— if we don’t look after the planet, if we don’t look around, look around our neighbors and look after them, we have no way of being able to actually ensure that we are looking after ourselves, do we?</p><p>Maria Dolores [00:16:57]:</p><p>Yeah, yeah. And that’s why I think the human constitution is, as you understand, it’s not anything like top-down. It’s not a decree. It’s not a policy. It’s simply an offering, and it’s to be curious about ourselves, who we are. What is my right and what is my responsibility? Yes. How can I mature in this situation? How can I care better for myself? How can I show better care in my relationships and in, in this preconditions that I have? And how can we better collaborate? You know, to, to bring up a, a heavy topic, um, we have 45 million slaves in the world today. 45 million slaves.</p><p>Maria Dolores [00:17:55]:</p><p>We have never had as many slaves in the world through our human history. Yet we have never had as few in percentage. So I think the change needs to be both from within and in the community, because if we have 45 million slaves, then we have about half a billion people working and trading around this. So the change needs to come from within and within the community and the pressure and the support from all of us saying, we’re not accepting this anymore. This is not okay. And that’s the 6th and the 7th principle reminding us about who we are and who we.</p><p>Stuart Webb [00:18:49]:</p><p>Can be. I was going to ask you as my 3rd question, I know we’ve been talking for a while over 1 or 2, but my 3rd question is, is there one, and I I would just at this point invite any of the people who are either watching or listening on the recording, if you have questions that you want to pose to Maria, we will have available show notes that will enable you to sort of follow and understand where Maria posts a lot of her talks and where she works. So please reach out, ask Maria questions. Is there one thing, one tip that you would like to sort of get? If somebody wants to remember nothing else from what you’ve said, what is the one thing you want want them to take.</p><p>Maria Dolores [00:19:34]:</p><p>Away today? I, I want to say that your ideas matter, and your ideas can change the world. Your change within can change the world. And to, to listen to what would be my rights here and what would be.</p><p>Stuart Webb [00:20:00]:</p><p>My responsibilities. Maria, my fourth question is around how you got to this place where you are at the moment. This is not something that you just sort of sit one evening and sort of realize that you need to document these 7 principles. This is the work of somebody who’s thought deeply and come to realize it. So how did you come to understand these 7 principles? What was the journey? And please don’t feel you need to go into every detail, but give us a flavor of exactly how you came.</p><p>Maria Dolores [00:20:31]:</p><p>To where you are today. Yeah, so, um, uh, it’s true, I have been working on this for decades. Um, 10 years ago I published my book, uh, State of Grace: Human Rights and Human Obligations. So that was when I first published and started to talk about our rights and responsibilities Obviously, you know, no thoughts come just out of nothing. Everything is building on everything, I would say. And so in conversations with my friends, but also being a woman born and raised in Sweden, studying psychology, my major in sociology, philosophy, working with human resources and leadership and to see the need and also the human history, which I described earlier, and to see the breaking point of where we are today and the potential of the beautiful technology we have, but also the lack of the fundamentals that could support humans and humanity forward, which is really the, the core of our rights and responsibilities. It’s about life here and now. And I, you know, personally experienced grief, and my mother died in 2015, experienced extreme fear, and my ex-husband was stalking me in, in our divorce, and but also the freedom and insights of life and how life is evolving, and to see other aspects of life.</p><p>Maria Dolores [00:22:31]:</p><p>And I’ve done over the years, I’ve done over 160 days of meditation. So it’s both reading and growing up in a society where we have had 200 years of peace, but also seeing myself and my own lessons and humanity as a whole and my love really for people. Seeing people and in all different situations.</p><p>Stuart Webb [00:23:15]:</p><p>Wow. Gosh, wow. That’s a, that’s a story, and I’m sure there’s another book in there as well somehow. Maria, I realize I’ve taken up a lot of your time. As I said, I welcome comments, questions from people watching and listening at the moment because I think you have a wealth of experience to offer to us. If you’ve got questions about, you know, how do you apply some of this in your business, if you’ve got questions about how you apply some of this in your own personal life, there are some resources that we’ll point you to. And Maria’s just an open person. I know that she will love to engage and talk with you.</p><p>Stuart Webb [00:23:57]:</p><p>But there must be one question at the moment, Maria, you’re thinking, he hasn’t asked me the one truly killer question, and he’s gonna do it any minute now. Well, I admit I never ever know what the killer question is, so therefore I ask you, what is the question that I should have asked you? And please, once you’ve explained the question, you need to answer it for us because you’re the expert. So what is that killer question, the final question that I really should have.</p><p>Maria Dolores [00:24:24]:</p><p>Asked and I haven’t yet? Thank you. My core value is dignity, and so the question would be, so what.</p><p>Stuart Webb [00:24:35]:</p><p>Is dignity? What a great question.</p><p>Maria Dolores [00:24:38]:</p><p>And dignity for me is when you have the crown on your head. You are the king, you are the queen in your life, and you have the crown on and you treat yourself with dignity and grace, but also to see others as their king and their queen in their life. And I, I worked with dignity in— while helping my friend in her funeral business and casketing 3,000 people, seeing all religions— Christian, Muslim, Buddhist, Hindu, Sikh, and secular sermons. So all the major religions. And also attending 1,500 funerals and with dignity to see and to acknowledge that we have both rights and responsibility for all our emotions and to be who we are in that moment in grief, but also the potential of broadening perspectives. For ourselves and one another.</p><p>Stuart Webb [00:25:58]:</p><p>So dignity. So how do you see, because I often spend a lot of my time thinking about people who have very little self-worth. They don’t have enough of an understanding of how they fit into the world. How do I describe this? Self-worth for me is being able to walk down the street and not necessarily feeling as though you own the street, because I don’t think that’s the right thing, but you don’t care who owns the street. You walk down the street not worrying about anything else around you. Do you see that as a form of dignity? Do you see dignity as related to.</p><p>Maria Dolores [00:26:36]:</p><p>That in some way? Yeah, and that’s for me dignity and integrity is like a brother and sister. But yeah, dignity, you know, if you feel like You own the street. You know, it’s— I think that’s a good way to express it. But you don’t own the street at the expense of others. No. It’s to hold that, to imagine like you’re in a protective bubble or, you know, an integrity bubble and with mutual respect. And you have steward, you have that crown on your head, and you are the pride, but not the oppression.</p><p>Stuart Webb [00:27:29]:</p><p>So if I can summarize it, you walk down the street, but you don’t care who owns the street. As far as you’re concerned, you have the right, you have the responsibility to act in a way which is with with compassion, but you walk down the street because that’s where you need to be, and you just know that’s where.</p><p>Maria Dolores [00:27:49]:</p><p>You need to be.</p><p>Stuart Webb [00:27:52]:</p><p>Yeah. And I think with that, Maria, I have to thank you for such a fascinating, uh, discussion. Um, uh, for those of you watching and listening, uh, Maria is a, is a, is a fantastic person to follow on LinkedIn and on her various social medias. There will be links to where you can find out more about Maria in show notes. And I would ask you at this stage, if you want to to be able to get a simple email from me, uh, which just allows you to know who’s going to come up on these, uh, and, and spend some time watching, listening, catching up with some of these brilliant interviews. And I love some of the people that come on this and talk to us about these fascinating subjects. If you go to www.systemize— that’s S-Y-S-T-E-M-I-S-E—.me/subscribe there’s a simple form. It asks for just two things: your first name, your email address.</p><p>Stuart Webb [00:28:45]:</p><p>That’s all it needs, and you will get an email from me which says who’s coming up on these podcasts, how you can get involved, how you can ask questions, or where you can get and speak to some of these fabulous, fabulous people that are on. Maria, thank you so much, uh, for, for coming on. I’d love it if, uh, if you— if you’re listening, uh, follow, follow this podcast, but follow Maria. She is fascinating and brilliant speaker with a wonderful idea. And you’ll get notes on where you can get the, uh, more information about what Maria says, does, in the show notes. Maria, thank you so much for spending a few minutes with us. We really do appreciate you spending a few minutes out of your, I know, very busy day.</p><p>Maria Dolores [00:29:27]:</p><p>Thank you. Thank you, Stuart. Thank you very much.</p> <br/><br/>Get full access to It's Not Rocket Science! at <a href="https://thecompleteapproach.substack.com/subscribe?utm_medium=podcast&utm_campaign=CTA_4">thecompleteapproach.substack.com/subscribe</a>

June 4, 2026
Five Questions Over Coffee with Ally Machete (ep. 148)
<p>Who is Ally?</p><p>Ally Machete has built her career working closely with a dynamic range of authors, but she has found her true passion in helping confident business owners become first-time authors. She specializes in guiding experienced entrepreneurs who know their industries inside out but feel unsure when it comes to writing a book. Understanding that her clients have no time, energy, or money to waste, Ally works deliberately and strategically to ensure their book aligns with their greater business goals. She is the expert these leaders turn to when the stakes are high, and there’s no room for mistakes—helping them transform their hard-won expertise into powerful, purposeful books.</p><p>Key Takeaways</p><p>* Writing a book isn’t just for the famous—it’s a powerful tool to build credibility and open doors for any expert. As Ally Machete shares, the real impact comes from writing the right book, with the right strategy behind it.</p><p>* Don’t write a book for “everyone.” As Ally Machete explains, clarity about your target audience and their needs makes your book not only marketable but transformative for your business or career.</p><p>* A well-crafted book is more than “decoration for your Zoom background,” says Ally Machete. It’s a tool—something to leverage intentionally, not just a vanity project.</p><p>* Not every business needs a book. Ally Machete recommends crafting your strategy first—sometimes timing or focus on other projects delivers more growth than rushing into publishing.</p><p>* Feeling the “magic” of book writing doesn’t mean ditching strategy. Ally Machete urges authors: don’t just write what you want, write what solves a real need for your ideal reader. That’s how culture shifts—one book at a time.</p><p><strong>Don’t forget:</strong> If you want to connect, ask questions, or get notified about upcoming guests like Ally, subscribe to the newsletter <a target="_blank" href="https://systemizeme.com/subscribe">here</a>. You only need your first name and email—easy as (coffee) pie!</p><p>And don’t forget: keep an eye out for next guest. To submit your own questions, subscribe to our newsletter and join the conversation!</p><p>P.S. Loved this episode? Hit reply and let us know what resonated most</p><p>_________________________________________________________________________________________________</p><p>Subscribe to our newsletter and get details of when we are doing these interviews live at www.systemise.me/subscribe</p><p>Find out more about being a guest at : <a target="_blank" href="http://link.thecompleteapproach.co.uk/beaguest">link.thecompleteapproach.co.uk/beaguest</a></p><p>Subscribe to the podcast at <a target="_blank" href="https://link.thecompleteapproach.co.uk/podcast">https://link.thecompleteapproach.co.uk/podcast</a></p><p>Help us get this podcast in front of as many people as possible. Leave a nice five-star review at apple podcasts : <a target="_blank" href="https://link.thecompleteapproach.co.uk/apple-podcasts">https://link.thecompleteapproach.co.uk/apple-podcasts</a> and on YouTube : <a target="_blank" href="https://link.thecompleteapproach.co.uk/Itsnotrocketscienceatyt">https://link.thecompleteapproach.co.uk/Itsnotrocketscienceatyt!</a></p><p><strong>Do You Need a P.A.T.H. to Scale?</strong></p><p>We help established business owners with small but growing teams:</p><p>go from feeling stuck, sceptical, and tired of wasting time and money on false promises,</p><p>to running a confident, purpose-driven business where their team delivers results, customers are happy, and they can finally enjoy more time with their family -</p><p>with a results-based refund guarantee: if you follow the process and it doesn’t work, we refund what you paid.</p><p>This is <strong>THE</strong> P.A.T.H. to scale your business.</p><p></p><p>————————————————————————————————————————————-</p><p>Transcript</p><p>Note, this was transcribed using transcription software and may not reflect the exact words used in the podcast.</p><p>SUMMARY KEYWORDS</p><p>writing a book, lead generation, business owners, book marketing, strategic writing, target audience, book publishing, book as a tool, writing process, marketable book, author credibility, authority, business growth, writing strategy, book promotion, niche audience, sales conversion, email list building, free resources, blog articles, podcast interviews, digital printing, ebooks, networking, credibility signal, partnership promotion, course creation, return on investment (ROI), book launch, marketing strategy</p><p>SPEAKER</p><p>Ally Machate, Stuart Webb</p><p>Stuart Webb [00:00:00]:</p><p>Live, please go live. Yeah. Hi, and welcome back to It’s Not Rocket Science. Five questions over coffee. I am here today with Ali Machati, the writer’s ally. I’ve got those two right, haven’t I, Ali, Please tell me. Okay, thank you. So I was going to get something wrong.</p><p>Stuart Webb [00:00:47]:</p><p>I’ve managed to get through without actually making a huge mistake yet. So welcome, Ali. Thank you so much for making a few minutes today. Ali is, well, she’s somebody who helps people write books. So I can tell you somebody who has tried to do that and successfully succeeded, but by golly, it was hard. You need an ally in your corner. So I’m really pleased Ali has made some time today to come talk to us a little bit about this. You know, writing a book is probably the greatest lead generator you can do because it really sets you apart from the competition.</p><p>Stuart Webb [00:01:18]:</p><p>Ali is going to tell us all about that. So, Ali, thank you so much for being the writer’s ally. And welcome to It’s Not Rocket Science. Five questions over coffee.</p><p>Ally Machete [00:01:26]:</p><p>Thank you so much for having me, Stuart. I’m really excited to be here.</p><p>Stuart Webb [00:01:30]:</p><p>Well, I hope. I hope we’re going to have a really interesting conversation. So let’s start by talking a little bit about, well, the sort of people you try to help as the. As the writer’s ally.</p><p>Ally Machete [00:01:43]:</p><p>Yeah. So we work with lots of kinds of authors, but our real sweet spot, our ideal client, are generally business owners, people who have been in business for a little while and are really confident in their expertise. But now they’re thinking about writing a book and they’re not confident about that. You know, they don’t have time, money, energy to waste. All of that has to go very deliberately into their plans and their strategies in business. But they want to have that book. They know enough to know that there’s things they don’t know, and they know that they really need to get it right. That book has really important goals attached to it.</p><p>Ally Machete [00:02:24]:</p><p>It’s a tool that’s going to be really valuable to them and is a part of their growth strategy. And so they need it to be done at the highest level. And that’s where we come in.</p><p>Stuart Webb [00:02:33]:</p><p>That’s brilliant. So tell me. I mean, you’ve obviously, you’ve obviously helped a lot of people do this.</p><p>Ally Machete [00:02:38]:</p><p>What.</p><p>Stuart Webb [00:02:38]:</p><p>What are the sort of things they tried to do? I mean, you know, everybody has sat with that sort of completely blank piece of paper or blank screen or whatever nowadays and thought, where do I start? What are the things that you’ve seen them try which have failed to get them anywhere.</p><p>Ally Machete [00:02:54]:</p><p>Well, one of the things that I think a lot of people who are new to writing a book get stuck on is there’s this sort of kind of like romantic, kind of magical, I think thinking around what a, what a writing process looks like. You know, you’re going to get struck by the muse and you’re going to sit down and it’s all going to flow out of you in a number of hours and you’re going to end up with this masterpiece that, you know, just needs a spell check and then you’re done. Right. And they don’t understand how much harder it actually is. You know, even if you are fortunate enough to be able to create a rough draft very easily, and some people certainly can, some people do have that experience, but that is rarely the finished product. Right. There is so much that goes into crafting a book strategically. Not just writing a good book, but writing a marketable book.</p><p>Ally Machete [00:03:44]:</p><p>Writing a book that’s going to get you certain results in your business is a lot more than just writing something that’s, you know, basically well written and, or even interesting to read. So I think that’s, that’s the biggest piece where people tend to get tripped up is they think, well, I wrote it, it’s good, right. It’s objectively good. And they miss that strategic tie in piece and they end up with a book that on the surface is really nice and looks professional and is well done, but doesn’t move the dial in their business.</p><p>Stuart Webb [00:04:14]:</p><p>So we may be straying into the sort of the third question here, which is about what, what free advice, what valuable advice you can give, but sort of talk a little bit about that. Sort of, what do you mean by a marketable book? Sort of explain the whole, you know, what that does to a little bit about what that does to somebody’s business, somebody’s career, but also a little bit about what needs to go into a marketable book for it to be something that people actually want to pick up and look at.</p><p>Ally Machete [00:04:41]:</p><p>Yeah. So one element of that is when you write a book that is the wrong book. Right. So first let’s just assume you’ve written a book, it’s a good book, it’s objectively well written. Right. It’s been, you’ve put energy into it, you’ve made an effort, it looks nice, you paid for a nice cover, maybe even, and it all looks good. What might make that book not marketable are a few different things. First of all, if you were never clear on exactly who your Target audience for that book is a lot of people write a book thinking that anybody can benefit from this, this book will help everyone.</p><p>Ally Machete [00:05:15]:</p><p>And even though that may be true, you can never market to everyone. Right. Like, I like to say that if you’re trying to talk to everybody, then you’re going to be connecting with nobody. So this idea that it’s just, I’m putting this out there, it’s going to help all of these people without really getting clear about who exactly the book is for, that can make a book not marketable. If you don’t know who to put the book in front of to sell copies, it’s almost impossible to create a marketing strategy. Right. A lot of marketing strategy is about who are the right readers for this and how do we get in front of those people. So if your audience isn’t clear, if your promise isn’t clear, if it isn’t crystal clear why your target reader needs your book.</p><p>Ally Machete [00:05:56]:</p><p>Right. Again, a lot of people start a book from a kind of internal place. If they have something they want to say or they have something that they feel like they can share, that’s a value. But ultimately, people don’t buy books because you think they need the book. Right. They buy the book because there’s something they want or there’s something they’re looking for that they feel like your book is the answer to. So that comes back to your unique promise. If your promise isn’t crystal clear, it might be a good book, but it’s going to be very difficult to position and it’s going to be very difficult to have that conversion situation.</p><p>Ally Machete [00:06:28]:</p><p>Just like any other product or any other sale, when you’re just trying to sell books, there’s conversions. People will come and check it out. If there’s nothing there to actually hook them in and make them see, yeah, this is the book that’s going to solve my problem or teach me the thing I need to learn. They don’t convert.</p><p>Stuart Webb [00:06:43]:</p><p>Do you know, Ali, you make it sound as if you’re trying to sort of put together a marketing strategy for some sort of product, which you would hope a business owner has learned how to do. But anyway, let’s, let’s move on a little bit. Tell me a little bit more about the. The sort of effects that you think a book can have to somebody’s business, somebody’s career, if you like. I mean, we can all think of people like Tony Robbins who have written interesting books and then they end up on the world stage. I’m not necessarily suggesting that we’re all going to do that tomorrow?</p><p>Ally Machete [00:07:11]:</p><p>No. And you don’t have to. That’s the really beautiful thing about books. And especially these days. You know, not only do we have the Internet, which gives us tons of opportunities to directly connect with our target audience and to market a book with, you know, very little cost compared to, let’s say, print media, for example, but also we have digital and print tech, digital printing technology, and ebooks. So the very act of creating a book, making it available for sale, getting it out there, is also more accessible to people now than it pretty much ever has been in history, really. So those are all really wonderful things. But excuse me, when you put that book out there.</p><p>Ally Machete [00:07:52]:</p><p>So let’s say, for example, that somebody is writing a book to bring in more clients. That’s like a pretty classic example. They’re writing a book to bring in more clients if they write a memoir. And I’ve seen this a lot with coaches, in particular coaches and consultants, they think, well, people who want to work with me want to know more about me. So instead of writing a book that shows how they think about that particular problem, how they’ve worked with people in that particular niche, how their process or their way of, you know, approaching a situation is a good method or a different way of thinking about certain things, and instead they write a memoir, they write a book that’s just all about them and their life’s journey. Right? Sure, there will be a subset of people who are interested in that book, but most people don’t come to the book because they want to learn all about you. Again, people buy a book because what’s in it for me? Right? What are they going to get from it? So when you have a book that’s dialed in to the right people and is strategically aligned to achieve goals in your business, and it can accomplish large numbers of things. Everything from the very simple giving books away to build your mailing list.</p><p>Ally Machete [00:09:05]:</p><p>We’ve had clients too, in particular that were enormously successful simply finding partners who are willing to promote the free ebook to their lists because they thought that it was something of value. It’s a win, win situation, right? I want you to promote my book. You get to give something free to your audience. Everybody looks good. Now all of a sudden you have thousands of people opting in to join your list to get a copy of that free book. That’s a real basic, simple way of leveraging a book to grow your business. But also things like we’ve had clients tell us that sitting down in a meeting with people and Taking a few copies of the book out of their bag and handing it to the high level people that they’re meeting with changes the conversation instantly. Right.</p><p>Ally Machete [00:09:50]:</p><p>Giving a book to somebody or even just knowing that someone is the author of a book is an instant credibility signal. They don’t even have to read the book. The very fact that you’ve written one, again, assuming it’s the right one and it’s done well, you hand it to them, they look at it, they can see this person literally wrote the book on this subject. And there’s a psychological effect. Again, there’s a reason why the word author is the root word of authority. Right. And that’s how we think about people with books. So having that book can get you to open more doors, it can get you on more stages, it can get you more clients, it can get you higher level clients, it can help you to close deals.</p><p>Ally Machete [00:10:32]:</p><p>It shortens the like, no trust factor and gets those that cycle, that sales cycle to shorten and speed up. It can do a number of really important things for your business. And I agree, I think it is one of the most powerful lead generating tools even still.</p><p>Stuart Webb [00:10:47]:</p><p>Yeah. And amazingly, I learned a little bit about this. But the words sort of, you know, the best business card you will ever have are really applicable here, aren’t they? Because somebody who has a book, you don’t need to leave them a business card. You leave them the book, they’ll find you. Even if you’ve got very little else in that book in terms of contact details, they will find you because a book says something about you. Ali, I’m going to sort of pose the, you know, is there one piece of. And I think you’ve already given some advice, but I’m sure there are other things and I know we’ve got some things that we’re going to be sort of pointing people towards, which is in our vault, which is in www.systemize.me. free stuff.</p><p>Stuart Webb [00:11:32]:</p><p>Tell us a little bit about some of the free, valuable services you provide to people.</p><p>Ally Machete [00:11:38]:</p><p>Well, we have a blog, of course. We publish new articles every month. So our blog is available for free at our website. Atthewriters ally.com you can find our newly launched library. And in the library we have links to the blog with all of those articles. We have a playlist of podcasts that I’ve been on. I’ve been on more than 50 podcasts. And so they can listen to those recordings or watch those videos and download a number of free resources that we have available.</p><p>Ally Machete [00:12:08]:</p><p>Checklists, a few mini Guides. I have a ton of stuff available for people. I’ve been in this business more than 20 years and I’ve accumulated some stuff. So I’ve really put it all together. We just launched this website. I’m very excited about having this, you know, the ability to put all of this stuff in one place to give to people.</p><p>Stuart Webb [00:12:26]:</p><p>And, and I, and I’ve had a look at some of the checklists and I must admit I, I was, I was really, really impressed. So look, if you haven’t captured all of the, the details of that, we will have links to, well, where you can find all this stuff and more stuff from alysystemize me forward slash free hyphen stuff. Yeah.</p><p>Ally Machete [00:12:45]:</p><p>Before you jump to the last question, I just wanted to add one thing.</p><p>Stuart Webb [00:12:48]:</p><p>We’re not even close to that yet. Don’t get excited.</p><p>Ally Machete [00:12:52]:</p><p>I also have a free gift that I prepared especially for your audience. And they can.</p><p>Stuart Webb [00:12:56]:</p><p>Oh, thank you.</p><p>Ally Machete [00:12:57]:</p><p>Yes, they can get that. If you go to offers.the writers ally.com rocketscience it is an evergreen video of my webinar called Don’t Write the Wrong Book. And it is about just that. What does it mean to write the right book? How do you avoid writing the wrong book? And a simplified step process for thinking through your book idea. Whether you have one idea you’re trying to choose, or if you’ve already started writing and you want to temperature check what you’re working on, it’ll help make sure that everything is strategically aligned in the way that we’re talking about today.</p><p>Stuart Webb [00:13:27]:</p><p>I will make sure that link is in the, in the vault, our vault, which is another valuable resource. But I will make sure that’s pointing straight to you. We, we will, we will get that to people. We are not yet at the end though, Ali, because we have more to go. Awesome. What, what you’ve just said. You’ve been in this business for 20 years, so that’s, that’s a huge amount of experience. But let’s, let’s talk about how you got here.</p><p>Stuart Webb [00:13:52]:</p><p>What is it? Was it, was it a realization that you just had to write? Was it the realization you didn’t write very well? What was it that brought you to understanding how to give such valuable advice? Was it a book? Was it a program? Was it a life experience that brought you this level of understanding of how to write a book?</p><p>Ally Machete [00:14:11]:</p><p>Well, Stuart, I am a lifelong dedicated book nerd. Really. I’ve always loved books. I’ve always loved writing and reading. It’s family legend that I learned to read at the age of three because I was frustrated that my parents just wouldn’t sit and read to me all day long, you know, God, they had had to go to work and like do things. But I started reading very early and making books out of construction paper and crayons and I would give them to like my neighbors and my friends. And I would tell people I was, I was a book publisher. And even as early as first grade, you know, you get into school and everyone’s always asking, what do you want to be when you grow up? What do you want to be? And I would tell people I wanted to be a writer, a lawyer and an editor at Simon and Schuster.</p><p>Stuart Webb [00:14:56]:</p><p>Oh, wow.</p><p>Ally Machete [00:14:58]:</p><p>Yes. And you know, I have no idea where that came from. I’ll be totally honest, you know, like, why Simon and Schuster? Where did I pick that up? Goodness only knows. But it was something that I said and I stuck with it. I stuck with that love all the way through my academic career. I did, you know, yearbook and school paper and lit mag and all that kind of stuff. But was really in college where I started getting more serious about it. I started freelancing for pay as a writer as the Internet started becoming a thing and really opening up opportunities.</p><p>Ally Machete [00:15:26]:</p><p>And then of course, I did an internship at a small regional publisher while I was still in school in upstate New York. And after that, the big, big turning point was that I got that dream job and I got hired at Simon and Schuster.</p><p>Stuart Webb [00:15:39]:</p><p>Oh, wow. Wow, wow, wow. But the greater challenge was then to go on and do it and show other people how to do that.</p><p>Ally Machete [00:15:46]:</p><p>That’s absolutely true. Yeah. So I spent some time there. I learned a ton, as you can imagine. Big five publishing. You know, that’s, that’s the Olympics of publishing. Like you really learn everything at the highest level. And I was also fortunate to be in particular in a department that was very nurturing and very supportive of its young people.</p><p>Ally Machete [00:16:05]:</p><p>So I got to really learn. Hands on. I acquired my first book for the company before I had been there a year, which is pretty much unheard of. And so I was able to just dive in and learn a lot about how it all worked. And then, you know, fast forward a few years, dot com bust happened, 9, 11 happened. A lot of things were changing in New York. I decided to step away for a little while. I thought I would wrap up.</p><p>Ally Machete [00:16:29]:</p><p>I was doing a part time master’s degree that had taken me a few years. I was real close. I thought, you know what, I’ll knock it out. I’ll take a Year, I’ll go full time, I’ll finish all my classes, I’ll do some freelancing, I and I’ll come back and maybe, you know, the economy will have calmed down and the market, the job market will have opened up again. And I loved working directly with the authors and running my own business so much that I never looked back.</p><p>Stuart Webb [00:16:50]:</p><p>Yeah, well done. Well done. Look, Alec, I’m going to have to say you’ve been asking some and or answering some brilliant questions. But there must be one question that you cannot get away from thinking. When is he going to ask me that killer question, the really important one? Well, I don’t know what that question is, so I’m just gonna have to ask you what is the killer question that I should have asked you by now? And obviously, well, you have the question, so you might as well answer it as well.</p><p>Ally Machete [00:17:19]:</p><p>Well, I think the killer question is one that most people maybe don’t ask because they assume, which is, should everybody have a book?</p><p>Stuart Webb [00:17:26]:</p><p>You know the question.</p><p>Ally Machete [00:17:29]:</p><p>Yeah, and the answer might surprise you because there are a lot of people out there who suggest that if you have a business, if you are an expert, you have to have a book, it is just a must have. And I do not agree with that at all. I think there are situations in which a book may not be right for your business. It really depends on what your strategy is and where you’re trying to go. Because as we’ve been talking about, the real power in a book is as a tool to be leveraged, right? It’s not just decoration for your zoom background, it’s something you’re going to use in your business.</p><p>Stuart Webb [00:18:04]:</p><p>Business.</p><p>Ally Machete [00:18:05]:</p><p>Not every business benefits from a book and not every business benefits from a book at any time. So there’s also a timing issue involved writing a book. As you know, Stuart, you’ve been involved. It’s a huge commitment of time, energy and money. And anything that you are saying yes to means you’re also saying no to other things, right? So, you know, one of the biggest misconceptions I think people have is this idea that, well, if every business owner has to have a book, I’m new to business, I’m still growing my business. If I write this book, that will help me establish myself. But you have to have a business to grow before a book can help you grow a business, right? It’s not the thing that gives you a business, it’s the thing that helps you level up what you already have. So if you’re not already at least a little, well, established, it might be too early for a book to really give you the kind of benefits that it would if you waited a little bit longer or if you’re in a situation where you have a choice to do I launch a new course? Do I do this big marketing push? Do I change this part of my business, or do I write a book? You want to think strategically.</p><p>Ally Machete [00:19:09]:</p><p>What is the thing that’s going to give you the most ROI where you need it first? And a book is not always the answer.</p><p>Stuart Webb [00:19:17]:</p><p>Do you know, it’s almost as if you are trying to say to people, you have to have a strategy why you are writing a book, know who your audience is and write the book for that audience. And if you’re still in the process of working out who what your business is about and who your audience is, maybe a book is not going to help you achieve that goal.</p><p>Ally Machete [00:19:35]:</p><p>Exactly right. Exactly right.</p><p>Stuart Webb [00:19:38]:</p><p>Hey, I think that is a fantastic and truly brilliant way to wrap this up. Because if there’s one thing that I think you’ve proven to us, Ali, is that you are an ally. You are somebody who is trying to think of the best for the authority, trying to think of the best way of helping that author achieve their goals, rather than just trying to pitch everybody on doing the same thing just for the sake of it. That’s a truly allied way of thinking. So thank you so much for bringing that perspective. And if you don’t mind me just taking two minutes from me, if you, you get such value from some of these, from some of these interviews from brilliant people like Ali, who’s bringing this wealth of knowledge. I would like to be able to send you an email once a week just to say who’s coming up on the podcast. And the only way you can get that email is if you join the blog, the email list, and that is to go to www.systemize.me.</p><p>Stuart Webb [00:20:38]:</p><p>subscribe. That’s a simple form. It takes you to. It needs two things. Your first name, your email address. I don’t want anything else. I just want to be able to send you an email. I just want to be able to address you as you and, and tell you about the brilliant stuff that’s coming up.</p><p>Stuart Webb [00:20:50]:</p><p>Ali, thank you so much for spending a few minutes with us and being so, so, so honest with your advice and so, so helping us to think through just how we need to use books to be so intentional. Thank you for that time.</p><p>Ally Machete [00:21:06]:</p><p>It’s my pleasure, really. Thank you for having me. And you know, I like to say I’m a reader too. I want there to be better books out there for me too, you know. So I really do care is it.</p><p>Stuart Webb [00:21:17]:</p><p>Is a heart led business for somebody who’s been doing that since three years old. I guess you do need another one of those books to just have a look at least. At least one more time, don’t you? Thank you so much Ali. I really appreciate it.</p><p>Ally Machete [00:21:32]:</p><p>Thanks again.</p> <br/><br/>Get full access to It's Not Rocket Science! at <a href="https://thecompleteapproach.substack.com/subscribe?utm_medium=podcast&utm_campaign=CTA_4">thecompleteapproach.substack.com/subscribe</a>

May 21, 2026
Five Questions Over Coffee with Julia Felton (ep. 147)
<p>Who is Julia?</p><p>Julia Felton is a business consultant who has built a reputation for identifying the real issues behind her clients’ challenges. While companies often approach her with concerns about team dysfunction, lack of trust, and poor collaboration, Julia quickly uncovers that these surface symptoms stem from deeper underlying causes. With her insightful approach, she helps organizations move beyond treating just the symptoms—enabling teams to break free from silos, improve communication, and achieve the results they desire. Julia’s clients rely on her expertise to foster genuine trust and collaboration within their teams.</p><p></p><p>Key Takeaways</p><p>* Is your team chasing results but feeling disconnected? Julia Felton says it’s all about energy alignment, not just process. Slow down, reset, and watch collaboration grow.</p><p>* Most trust issues in teams don’t come from lack of tools, but from not investing enough in relationships. Build social capital, even if it feels “frivolous”—it’s critical for flow.</p><p>* True leadership isn’t about controlling everything. Julia Felton reminds us: empower your team, step back, and let the natural talents shine for real productivity.</p><p>* Vision isn’t a one-time message. Keep communicating your purpose so everyone knows where you’re heading. As Julia Felton notes, clarity builds trust and connection.</p><p>* Take inspiration from nature: humans, like herds, thrive when leadership is shared. Health, harmony, unity—let these guide your team to higher trust and adaptability.</p><p><strong>Don’t forget:</strong> If you want to connect, ask questions, or get notified about upcoming guests like Julia, subscribe to the newsletter <a target="_blank" href="https://systemizeme.com/subscribe">here</a>. You only need your first name and email—easy as (coffee) pie!</p><p>And don’t forget: keep an eye out for next guest. To submit your own questions, subscribe to our newsletter and join the conversation!</p><p>P.S. Loved this episode? Hit reply and let us know what resonated most</p><p>_________________________________________________________________________________________________</p><p>Subscribe to our newsletter and get details of when we are doing these interviews live at www.systemise.me/subscribe</p><p>Find out more about being a guest at : <a target="_blank" href="http://link.thecompleteapproach.co.uk/beaguest">link.thecompleteapproach.co.uk/beaguest</a></p><p>Subscribe to the podcast at <a target="_blank" href="https://link.thecompleteapproach.co.uk/podcast">https://link.thecompleteapproach.co.uk/podcast</a></p><p>Help us get this podcast in front of as many people as possible. Leave a nice five-star review at apple podcasts : <a target="_blank" href="https://link.thecompleteapproach.co.uk/apple-podcasts">https://link.thecompleteapproach.co.uk/apple-podcasts</a> and on YouTube : <a target="_blank" href="https://link.thecompleteapproach.co.uk/Itsnotrocketscienceatyt">https://link.thecompleteapproach.co.uk/Itsnotrocketscienceatyt!</a></p><p><strong>Do You Need a P.A.T.H. to Scale?</strong></p><p>We help established business owners with small but growing teams:</p><p>go from feeling stuck, sceptical, and tired of wasting time and money on false promises,</p><p>to running a confident, purpose-driven business where their team delivers results, customers are happy, and they can finally enjoy more time with their family -</p><p>with a results-based refund guarantee: if you follow the process and it doesn’t work, we refund what you paid.</p><p>This is <strong>THE</strong> P.A.T.H. to scale your business.</p><p></p><p>————————————————————————————————————————————-</p><p>Transcript</p><p>Note, this was transcribed using transcription software and may not reflect the exact words used in the podcast.</p><p>SUMMARY KEYWORDS</p><p>trust issues, team building, rewilding leadership, misaligned energy, team dynamics, collaboration, silos in business, business productivity, meeting fatigue, leadership styles, performance paradox, shared leadership, empowerment, micromanagement, business culture, teamship, employee engagement, organizational trust, social capital, remote work challenges, communication in teams, business vision, talent management, role alignment, leveraging strengths, sustainable leadership, natural leadership, flow in teams, founder-led business, relationship building</p><p>SPEAKER</p><p>Julia Felton, Stuart Webb</p><p>Stuart Webb [00:00:01]:</p><p>Hopefully. Hi, and welcome back to It’s Not Rocket Science. Five questions over coffee. I’m delighted. Today I’ve been joined by Julia Felton. Julia is an expert in, well, helping to fix trust issues within teams using rewilding leadership. She’s really going to help us to understand exactly how we can rebuild those trust issues which so often dog startups, even rapidly scaling a growing company. So, Julia, welcome to It’s Not Rocket Science.</p><p>Stuart Webb [00:01:01]:</p><p>Five questions over coffee. I hope you’ve got your coffee in front of you. I’ve actually got a fruit tea at the moment, but that’s because it’s after Christmas. I try to be careful with my body.</p><p>Julia Felton [00:01:12]:</p><p>Well, me too, Stuart. I’m, I’ve got ginger and lemon here.</p><p>Stuart Webb [00:01:15]:</p><p>So I’ve been off your only way to live. Let’s start by understanding, you know, the sort of person you’re trying to help. You obviously, you’re obviously trying to help somebody that’s got a problem. But how do, how would you recognize them? What would they, what would they be saying? What would they be doing in order to sort of, you know, for you to be able to say, well, that’s exactly the sort of person I’m trying to help.</p><p>Julia Felton [00:01:42]:</p><p>Yeah, that’s such a great question. Because I think what typically happens is what people come to me with and what actually the problem is, are very different. And I think often what we find in business, isn’t it, we, we, we, we of treating the symptom rather than the cause. So sort of people come to me and they go, oh, my team’s not functioning properly, Julia. You know, and people don’t trust each other. There’s a lot of bickering going on, we’re not getting the results we want. You know, there’s people are working in silos, nobody collaborates together. Those are the sorts of things that my clients are saying.</p><p>Julia Felton [00:02:19]:</p><p>And my clients range from, you know, smaller SMEs up to larger corporates, you know, and this, these kinds of problems exist throughout many types of organizations. So anywhere where you’ve got people involved, really. Because at the end of the day, trust drives everything in business. Right.</p><p>Stuart Webb [00:02:41]:</p><p>So what would some of those, I mean, you just talked about sort of smaller SMEs, large corporates. I mean, they’ve tried everything before, haven’t they? They’ve done the courses, they’ve sent people off on the training courses, they’ve, they’ve done that, they’ve done the online stuff, they’ve done everything they can and it’s still not fixing it. So what are the sort of things that they are trying that you break through and you find that even having done this stuff, they’ve still got these issues.</p><p>Julia Felton [00:03:08]:</p><p>Sure. So I think if we distill it back down and we go to, well, what’s really the cause of what’s going on in the business? Rather the biggest challenge, if I was to sum it up like that, is it’s, it’s not this lack of skill or ambition or desire, but it’s actually all to do with misaligned energy. So we’ve got brilliant purpose driven leaders out there. They built often fast growing businesses, but somewhere along the way this momentum turns into mayhem, right? And the team’s busy, but it’s not productive. People, you know, having loads and loads of meetings. We know this meeting fatigue, right? The progress stalls, everyone’s working harder, but people aren’t working collectively together, they’re not pulling in the same direction. So I call that the performance paradox. Because what we’re seeing is companies chasing these results so hard, but they’ve become really disconnected from the very people and the energy that creates them.</p><p>Julia Felton [00:04:08]:</p><p>So what happens is these businesses start running on logic and process rather when what we really need is this connection and trust and flow, Flow. And so I think what I really see leaders craving is a much more natural, sustainable way of leading where we get everyone pulling in the same direction and we stop forcing the results and we start getting the results flowing naturally because everyone’s working in their right energy. And as you know, Stuart, you know, I’m very passionate about nature. I reference everything back to the natural world. And, and you know, when we look at the natural world, the natural world understands the ebb and flow of energy and how it goes inside cycles. And that’s what we’re not really seeing in business right now is leaders really understanding that. And it’s interesting, we’re recording this right after Christmas, right, where people have actually had an opportunity to kind of rest and re reset themselves for this year. But we tend to wait till Christmas, right.</p><p>Julia Felton [00:05:10]:</p><p>And we take a week or two weeks off, try and rest and reset and then we don’t. Then we try and go for another whole year and, and that’s not feasible for people.</p><p>Stuart Webb [00:05:21]:</p><p>So what are some of the things that you then introduce into the business in order for them to, to understand that it’s that, you know, to develop that ebb and flow. What is it you do to help them essentially reset on a more regular basis?</p><p>Julia Felton [00:05:36]:</p><p>Yeah, well, obviously as we, as we just talked about there, you know, reset the rhythm and flow and recovery. So for me, that’s actually about leaders taking time out to rest and relax and, and it’s that psychology of slowing down to speed up that, you know, instinctively we know that, but everything’s saying to us, oh, you know, if I, if I take the afternoon off, I’m not going to get everything done. But I don’t know about you, Stuart, but I know when I step away from my desk, if I’m really struggling with something, all of a sudden when I’m away from, from my work and what I’m doing, I get all these insights. So it’s about understanding that in order to get into flow, we actually have to go through a period of resetting ourselves and resting and stepping away from the problem in order to get back. You know, it’s a good old adage, isn’t it? You know, we get our best ideas in the shower, wherever it is, out on walks and stuff like that. So I think it’s about really purposefully crafting time into our weekly schedules to do that. Because I think most people, they go into the office, you know, foot to the metal, go, go, go all day and we get to the end of the day and then they’re like, I’m not even sure what I’ve accomplished because we’ve just been being that busy fool that, you know, you and I know, I’ve talked about, you know, we’re spending all this time doing things, but we’re not doing the right things that we need to do.</p><p>Stuart Webb [00:07:05]:</p><p>Yeah.</p><p>Julia Felton [00:07:05]:</p><p>So, you know, if we look at some of the mistakes that people are making around, this is the first thing we often see companies doing, is we put all these tools right. We’ve got problems. Like you said, you know, teams are working in silos, there’s no collaboration. So we throw tools at the problem. You know, we maybe buy, you know, a collaboration platform like Trello or Asana or something like that to try and make everyone work more effectively together. And that rarely solves the problem. Right. Or we send people on team building away days or training courses, and all of these can have some marginal gain for the business, but they don’t really get to the shifting the underlying energy or trust dynamics that are actually blocking performance.</p><p>Julia Felton [00:07:52]:</p><p>And for me, the way that we change those trust dynamics is actually by really slowing down and investing time in building relationships. It’s this importance of social capital within business. Right. And sometimes it seems a bit frivolous. Right. You know, oh, we, we’re stopping and we’re talking to somebody in the corridor. But I don’t know about you, but you know, in the days when we were all in the office and I was in the corporate world, I got all my information from those informal chats. That’s where you knew what was going on.</p><p>Julia Felton [00:08:23]:</p><p>Of course the trouble that we’ve got right now is with so many people working remotely, all of that informal communication you might want to say isn’t getting shared and you don’t know what’s going on in another team, which you would have found out because you walk with somebody and you went and grabbed lunch with them when we used to go out to the sandwich bars for lunch or whatever or you were making your coffee. So I think there’s a big problem there that we’re not spending enough time investing in building that social capital.</p><p>Stuart Webb [00:08:54]:</p><p>Yeah.</p><p>Julia Felton [00:08:55]:</p><p>And go. I’m sorry.</p><p>Stuart Webb [00:08:57]:</p><p>No indeed. I’m just agreeing with you. Absolutely agreeing with you.</p><p>Julia Felton [00:09:00]:</p><p>Yeah. And I think one of the other mistakes I’m seeing companies make is that they, when things aren’t going well, there’s a tendency, particularly if it’s a smaller founder led business for the founders want to take everything back, to control everything. Right. You know, if I control everything, it’s going to work better, better. More meetings, more KPIs, more oversight. But actually all that’s doing is draining the founders energy. But more importantly it’s signaling to your team members that you don’t trust them. We’re not allowing them to get on.</p><p>Julia Felton [00:09:32]:</p><p>They don’t feel empowered because there’s so much micromanagement. And actually really what our team members are looking for is for us to trust them and to empower them to get the job done and then get out their way and leave them to do it. And when we’ve got that, then people will get on and do the job. And then the other lens that I often see going on here is when again when we’ve got problems we want to fix the people, we always think it’s a people problem. And rather than think about, well, what is the potential our team members have got to unlock, how can we leverage them more effectively in the business? What new responsibilities can we give them? What new opportunities can we give them to help them thrive? You know, can we redefine their roles to give them a role which is more naturally aligned to what they love to do? Because we all know we’ve got more energy for the things we love to do. Right. And so if your role, you’re spending 50% of your time doing things you don’t love to do, in it, you’re never going to be as productive as if you’ve got a role maybe where you’ve got 80 or 90% of things time doing the things you love. Now, the caveat I would just say against this is we’re all going to have to do things in our role that we don’t love.</p><p>Julia Felton [00:10:50]:</p><p>That’s just life. But, you know, we want to spend the vast proportion of our time and when we can start redefining roles so that people do that, it makes a massive difference to their performance, their, you know, their productivity and then ultimately the productivity of the business. So, you know, I reflect back often to my corporate role where I didn’t understand about energy and the best roles that people could go in. And I had this data manager, her name’s Jane. And every single appraisal I was like, jane, you need to get better at spreadsheets, you know, because, you know, you’re running the data center and that’s what you need to do. Failing to realize that her complete zone of genius and what she bought to my business was actually her ability to rally the troops around. She was a great collaborator, a great people person, and I didn’t leverage her skills effectively. So she wasn’t as happy as she could be and I wasn’t getting the best results out of her.</p><p>Stuart Webb [00:11:46]:</p><p>Yeah, I know. I remember very early on, in one of the first businesses that I, that I founded, somebody took me home on time. It was one of the non executives that sort of came in to help the business, said, are you asking the people that you’re working with anything about, you know, what they do when they go home? And I, I sort of looked at, I’ll be honest, I looked at him. What’s that got to do with this? As in somehow, you know, he was talking complete nonsense. He said, you’ll find those people go home and they run scout groups, they run, they run charity bazaars, they run charities and they run them brilliantly. All of those skills are open to you. If you only knew about them. And I looked at him and thought, that’s a huge insight that I’ve got to think about.</p><p>Stuart Webb [00:12:30]:</p><p>And it was back to what you were saying there. It’s about communication, isn’t it? I haven’t bothered to say to these people, what else are you up to? And, you know, they turn us, oh, I run a scout group. Are you good at admin? And that’s a really useful thing to know because oftentimes people come into work and they sort of drop all these skills over their shoulder at the front door and then walk in and sort of just come in and do their job, don’t they? Because they don’t think they have to bring any of those skills with them because I’m at work now. And then they go home, they pick up all those skills again and they take them home and they use them very, very effectively. So sometimes it does mean that we’ve just got to speak to each other, ask what’s going on and then go, wow, that’s a really useful skill that we could use and then learn to let them get on with it.</p><p>Julia Felton [00:13:17]:</p><p>Yeah. And then, and then they feel more empowered, they feel trusted, you know, they know that they’ve been heard and you know, it’s a win, win all round at the end of. But yet so important for us to, to really know our team members, like you say, what motivates them, what’s inspires them and what the skills are that they’ve got that they’re not bringing to the workplace that we could really leverage more effectively.</p><p>Stuart Webb [00:13:39]:</p><p>Yeah, brilliant. Julia, I’m sure that there’s a. And I’m. I know you’ve given us some very valuable information to stick into our vault, which is at www.systemize.me/free stuff. Gosh, there’s an awful lot of words in there. Immediately after the longish break, talk to us about what you’ve got available for people to be able to sort of advice, guidance that you could give people which they can tap into. And all of this will be available in the vault.</p><p>Julia Felton [00:14:14]:</p><p>Yeah, sure. So where I always suggest that people start is I’ve got a turbocharge your team quiz, which you can get at businesshorsepower.com forward/quiz. And it’s. What is it? It’s about 15 questions that just really helps you identify where your team’s energy is getting drained. And what I often talk about is something called Team Ship, which we’ll get onto in a minute when we talk about books and stuff. But Team Ship is about how do you. How do you run your business? Rather than leadership, it’s all about teamship, people getting together. And then when you take the quiz, you actually get a free copy of my ebook on how to create a business that runs on teamship and the three pillars that actually underpin that.</p><p>Julia Felton [00:15:01]:</p><p>And then anyone who’s taken the quiz is also welcome to join me for a Turbocharger quiz audit where I help you unpack the results of the quiz in more detail so that you can start to put together a kind of a short plan on how to how you want to change things in your business going forward.</p><p>Stuart Webb [00:15:18]:</p><p>And I can, I can assure you because I’ve been on, had a look, good look at that stuff. If you go to systemize me free stuff, you’ll see all of the details of that. And Julia is really good at this stuff. So you will be pleasantly surprised when you see the level of detail that this goes into. Julia, yes, you’re right. We’re about to get on to other things. What was it that brought you to your understanding? You talked about your corporate career, you’ve talked a little bit about your passion for nature. How did you get to now books, courses, programs that enabled you to understand that teamship was actually the thing which needed to drive your day to day existence in your life now.</p><p>Julia Felton [00:16:10]:</p><p>Yeah, such a great question because I think, you know, once I left the corporate world, you know, like so many of us do, you know, you see things in the rear view mirror, right, that you didn’t see when you were in it. And you know, I look back and I just got really frustrated with the way that we were running and leading businesses. And as everything I looked to nature and horses were a big part of my life. And what I looked to was the way that horses actually operate as a unity in unity, you know, that a team is a horse herd is always concerned with the health, harmony and unity of the herd, how to keep it all together. And they employ something called, I call shared leadership at the time. And shared leadership is this concept of as a leader you don’t need to know everything. And let’s face it, you know, in the good old days before Mr. Google, you know, and we were in the industrial era, it was probably true that the factory manager, they did know everything, right? But that doesn’t exist today.</p><p>Julia Felton [00:17:13]:</p><p>So I think for any leader today, they want to know that it’s okay to share the leadership with each other. And horse herds do this so well. And we see this in a lot of other dynamics of animals in nature, but they share the leadership. They realize that not one animal can keep the whole herd safe. So in the horse herd, they share the leadership between everybody. But there is a lead marine and a lead stallion within the herd that, you know, have pacific roles and then everyone else in the herd looks for the danger. And I was like, well that would be so much better if that was a model that happened in business where everybody in the organization is responsible for the health and safety of the organization. So even though you are, you know, on the production line or, you know, you’re in the admin team or whatever it might be, you still have a duty of care to ensure that the business is going to stay successful.</p><p>Julia Felton [00:18:08]:</p><p>So if you see a competitor doing something, you should be able to speak up and say, did anyone else notice that going on over there? That could be a threat for us, you know, so it’s all these eyes and ears looking out. So it was when I read Keith Freshley’s book, Never Lead Alone. He t. He introduces this concept of teamship, which is effectively shared leadership. And I was like, it gave me kind of a framework and some language to use. So I’ve now created my own framework. It’s called the unbridled Teamship roadmap, which helps leaders create this high level of trust, adaptability and shared energy within their teams that we see within, particularly within horse herds, for example. So Keith Farazi, I have to acknowledge him, he kind of gave me the language for this, but it was my life experience of partnering with the horses and seeing things in the natural world, particularly when I lived in Africa, that that kind of bought these two worlds together.</p><p>Julia Felton [00:19:03]:</p><p>And I was like, yeah, this is a new framework for how we need to lead in the 21st century that is just going to be much more compelling and engaging for people.</p><p>Stuart Webb [00:19:13]:</p><p>And I think you’re right. The, the, the, the, the days of the command and control have largely gone, haven’t they? Because there are so too many, too many moving parts, too quickly moving for you to be able to make, to be able to control everything. And so unless you’re prepared to allow the leadership to spread, it will be impossible.</p><p>Julia Felton [00:19:38]:</p><p>And you just become a bottleneck as well as the leader. If you try and keep it all together, right, because everything’s moving so fast, you’ve just not got the capacity to make that many decisions all day, every day. So we’ve got to share it out. Otherwise your business is likely to, to stumble and falter just because you’ve just not got the brain power to do it. All right? So, you know, you can actually end up being the biggest risk factor in your business if you don’t share the leadership.</p><p>Stuart Webb [00:20:06]:</p><p>Yeah, that’s the challenge. So, Julie, there must be one question that I haven’t yet asked you that you really want me to ask, which will sort of open up, open up the eyes of people who are currently thinking, this is kind of me, but I’m not sure what is the question that you think I should have asked. And, and as you obviously know the question, you probably also know the answer. So what would the answer to that question be?</p><p>Julia Felton [00:20:35]:</p><p>Well, I hope I know the answer. I think it. I think it’s this reframe about how do we reframe leadership? Because we’re still seeing leadership through this lens of performance and results. And I get that. We’ve got to get that. But actually, how can we reframe leadership to be the role of a leader is more about how do you direct and orchestrate the energy of the people around you? Because performance is the byproduct of where our energy goes. So if we’re really clear on where our energy goes, where our attention is going, then we can get better results. And we see this all the time, don’t we, where you get leaders that something happens and they go, you know, they go in.</p><p>Julia Felton [00:21:17]:</p><p>This is frenetic, scattered energy all over the place. And that ripples through the team. It causes confusion and nobody knows what they’re doing, and everyone starts running around like headless chickens. And we’ve seen this so often in businesses, you know, when this firefighting throws in, but actually it just causes disarray. And how would it be if the leader recognized in. Actually, in that moment is the moment that you need to become more grounded, more coherent and really pause to go back to the rest and set and pause and. And just be discerning about what’s going on? Is this something that I really need to get frantic about right now, or is this something that I can just slow down, pay attention to and realize there’s different ways I can approach it? And that kind of coherence is very, very contagious within the team, and it slows all the team down. And then we’ve got.</p><p>Julia Felton [00:22:14]:</p><p>We can be just a lot more discerning then about the decisions that we really need to take. So I think for from when we start looking at leadership, my question would be that you didn’t ask is, you know, what if leadership isn’t about performance anymore, it’s about how do we orchestrate the ebb and flow of the energy of the team so that everyone can work from their natural stance. And therefore we’re shifting from this control stance to getting connection. We’re moving from burnout to flow, and we’re moving into really true leadership that is sustainable for everybody.</p><p>Stuart Webb [00:22:50]:</p><p>And do you therefore think, and I’m sorry, that I’m going to ask you a question when you’ve just answered a question, do you think in order to sort of support that the leader has to have been able to transmit their vision for the business to everybody. So that when they get into that state of flow, they’re able to operate without constantly referring back and saying, why are we doing this again? I’ve forgotten.</p><p>Julia Felton [00:23:14]:</p><p>Yeah, absolutely. That’s 100% at the top of everything. If nobody knows where they’re going, nobody knows where we’re going to end up. You know, I often when my clients, you know, I say, well, you know, there’s so many different ways that we could maybe get to. I’m in the uk, so I could get to London at the end of. End of this call, right? But I got to know I’m going to London, otherwise the team will end up in Edinburgh or somebody will end up in Dublin or somebody will fly to New York. Right? And I think having that really clear purpose and vision absolutely underpins everything because it’s. That, for me, is the glue that pulls everyone in the right direction.</p><p>Julia Felton [00:23:48]:</p><p>And we need to remember that. We need to continually articulate that to come back to communication. It’s very easy for people to go, I’ve told everyone the vision and we expect people to remember it, right? But we have to be embedded into absolutely everything. Everything we do day in, day out needs to be aligned with the vision because people don’t remember, you know, and I know from, you know, having run workshops with clients, I. I remember I run the same workshop, I hosted the same venue, like, four, no, five or six times in a row, and my client attended as a guest each time because it was her venue and it was a particular workshop. Actually, I was running with the horses. And she said to me on the sixth workshop, she goes, that bit you said about xyz, that was a genius, Julia. And I was like, God, that has been in every single workshop.</p><p>Stuart Webb [00:24:36]:</p><p>It’s such cool content.</p><p>Julia Felton [00:24:38]:</p><p>And she hadn’t heard it. And of course, this is what we forget about communication. People only hear what they want to hear when they want to hear it. So we’ve got to keep repeating the vision where we want to go to the strategy. And sometimes I think as leaders, we. You can feel a bit like a broken record. We’re like, I’ve told everyone that. But people only hear it and get it when they want to hear it.</p><p>Julia Felton [00:25:00]:</p><p>Yes, absolutely. Underpins everything, Stuart. Yeah, And. And I think, you know, when we put that clear purpose, that really builds trust because people know, right? People have got that clarity about where we’re going. We know what the outcomes are, we know where we’re heading. So people have got trust that what’s going to happen. We. We’ve got a.</p><p>Julia Felton [00:25:18]:</p><p>We’ve got a vision, we’ve got a plan. And so that really helps.</p><p>Stuart Webb [00:25:20]:</p><p>Wonderful, wonderful. Julia, this has been really, really, really wonderful. It’s a really great way to sort of. For me to kick off what we do this year. Just one small thing from me, if you don’t mind.</p><p>Julia Felton [00:25:36]:</p><p>Yeah.</p><p>Stuart Webb [00:25:37]:</p><p>I send out about one email a week on the weeks where we’re doing a podcast, and it just. It just tells you who’s coming up and why you need to get in front of the. And be live. We’ve had a number of people, tens of people watching this today. So they got that from, you know, they’ve sat at the desk. They hopefully some of them have gone away and thought, I’ve got some problems I need to resolve. So if you would like to be one of those people who gets the email that sort of says, somebody’s coming up, go to www.systemize. that’s S Y S T E M I S E.com forward slash, subscribe.</p><p>Stuart Webb [00:26:13]:</p><p>Simple form. It asks you for just your first name and an email address. I don’t want any more than that because I just want to send you an email which basically says it’s coming up, so please go do that. Julia, this has been really enlightening to start with. Wonderful reset of what we should be doing as leaders. Thinking about trying to sort of allow the energy and allow the natural talents to sort of dominate rather than somehow trying to force everybody down into a narrow path in order to sort of make things happen. So thank you so much for bringing that to us, and I really appreciate you spending some time with it. No problem at all.</p><p>Julia Felton [00:26:48]:</p><p>Thank you so much.</p><p>Stuart Webb [00:26:49]:</p><p>Thank you very much.</p><p>Julia Felton [00:26:50]:</p><p>Thank you so much indeed, Stuart. Really appreciate it. It’s been a pleasure.</p><p>Stuart Webb [00:27:19]:</p><p>So I can talk to you.</p> <br/><br/>Get full access to It's Not Rocket Science! at <a href="https://thecompleteapproach.substack.com/subscribe?utm_medium=podcast&utm_campaign=CTA_4">thecompleteapproach.substack.com/subscribe</a>
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