It's a BLAST to SERVE - Where Customer Service Meets Strategy
Claim This Podcastby Keith Hessel
Podcast Overview
<p>What really goes wrong in customer service?</p><p>And more importantly… how do you fix it before customers walk away?</p><p><strong>It’s a BLAST to SERVE</strong> is a humorous, practical podcast that breaks down real customer service stories and shows how better service leads to stronger retention, better reviews, and loyal customers.</p><p>Hosted by <strong>Keith Hessel</strong>, founder of <strong>Serve Business Consulting</strong>, each episode reads a real customer service scenario — the good, the bad, and the painfully awkward — and analyzes how the <strong>SERVE method</strong> (Smile, Engage, Relate, Verify, Extra Mile) could have changed the outcome.</p><p>You’ll laugh. You’ll cringe. And you’ll walk away with clear, usable ideas you can apply immediately.</p><p>This podcast is for:</p><ul><li>Small business owners</li><li>Customer service leaders</li><li>Frontline teams</li><li>Anyone who wants to turn everyday service moments into long-term loyalty</li></ul><p>Listeners are encouraged to submit their own customer service stories to be featured on future episodes.</p><p>Because customers don’t leave over price. They leave over how they’re treated.</p><p>And great service? That’s a BLAST.</p>
Language
🇺🇲
Publishing Since
1/24/2026
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Recent Episodes
June 1, 2026
Lead Like a Human
<p>When real life hits your team, leadership shows its true face.</p><p>This episode explores a powerful Reddit story that forces leaders to choose between productivity and humanity — and why empathy is not a weakness.</p><p>Episode Description</p><p>Most leaders say they care about their people. Until it costs them something.</p><p>In this episode, we break down a real management dilemma involving loss, grief, and responsibility.</p><p>You’ll learn:</p><ul><li>Why empathy is a leadership skill, not a personality trait</li><li>How emotional intelligence prevents long-term burnout</li><li>What SERVE looks like when policies don’t apply</li><li>How teams remember how you treated them — forever</li></ul><p>This episode isn’t about metrics. It’s about meaning.</p>
May 4, 2026
Lack of Training = Lack of Time
<p>When reps aren’t trained, customers pay the price. So does your team.</p><p>This episode exposes how leadership shortcuts create long calls, repeat contacts, and burned-out employees — and how SERVE fixes it upstream.</p><p>Episode Description</p><p>Everyone says they don’t have time to train. Then they wonder why everything takes longer.</p><p>In this episode, we analyze a Reddit post that perfectly captures the hidden cost of undertraining.</p><p>You’ll learn:</p><ul><li>Why poor training creates endless escalations</li><li>How “figure it out” cultures destroy confidence</li><li>The leadership myth that training slows teams down</li><li>How SERVE reframes training as a force multiplier</li></ul><p>Training isn’t optional. It’s operational leverage.</p>
April 6, 2026
Stop Stonewalling Customers!
<p>A loyal customer finally walks away. Not because of price. Not because of competition. Because no one listened.</p><p>This episode breaks down how small service failures stack up until trust collapses — and how BLAST could have stopped the bleed.</p><p>Episode Description</p><p>Loyalty isn’t fragile. It’s neglected.</p><p>In this episode, we unpack a real Reddit story where a long-time customer did everything right — and the company still lost them.</p><p>You’ll learn:</p><ul><li>Why “policy” is the fastest way to lose trust</li><li>How frontline reps unintentionally escalate churn</li><li>Where leadership failed before the customer ever called</li><li>How BLAST de-escalation would have changed the outcome</li></ul><p>This isn’t a rant. It’s a warning.</p><p>If you lead CX, support, or retention, this episode is required listening.</p>
8 total episodes available
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- What is It's a BLAST to SERVE - Where Customer Service Meets Strategy?
<p>What really goes wrong in customer service?</p><p>And more importantly… how do you fix it before customers walk away?</p><p><strong>It’s a BLAST to SERVE</strong> is a humorous, practical podcast that breaks down real customer service stories and shows how better service leads to stronger retention, better reviews, and loyal customers.</p><p>Hosted by <strong>Keith Hessel</strong>, founder of <strong>Serve Business Consulting</strong>, each episode reads a real customer service scenario — the good, the bad, and the painfully awkward — and analyzes how the <strong>SERVE method</strong> (Smile, Engage, Relate, Verify, Extra Mile) could have changed the outcome.</p><p>You’ll laugh. You’ll cringe. And you’ll walk away with clear, usable ideas you can apply immediately.</p><p>This podcast is for:</p><ul><li>Small business owners</li><li>Customer service leaders</li><li>Frontline teams</li><li>Anyone who wants to turn everyday service moments into long-term loyalty</li></ul><p>Listeners are encouraged to submit their own customer service stories to be featured on future episodes.</p><p>Because customers don’t leave over price. They leave over how they’re treated.</p><p>And great service? That’s a BLAST.</p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
No, this podcast does not typically feature guests.
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