Where can I listen to this podcast?

This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

No, this podcast does not typically feature guests.

Journey to Success: CX Conversations

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by Raymie Corpuel and Sue Yendell

5.0(2 reviews)

5 episodes

Updated Weekly

Accepts GuestsHas Sponsors

Podcast Authority

Beta

PoorBased on show quality, social media presence, reviews, charts, and more

Quality5

Social0

YouTube0

Engagement32

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Podcast Overview

Journey to Success: CX Conversations - Your Guide to Customer Experience and Success Whether you're just starting your career or a seasoned professional aiming to stay ahead of industry trends, Journey to Success: CX Conversations is your essential resource for everything related to Customer Experience (CX) and Customer Success (CS). Designed for individuals at every stage of their professional journey, our podcast provides a wealth of information and guidance to help you navigate the complexities of the customer-centric business world. Our Commitment We are committed to equipping you with the tools, knowledge, and inspiration needed to excel in your role and make a significant impact in your organization. Here’s how we do it: Comprehensive Coverage: We explore all facets of CX and CS, ensuring you gain a well-rounded understanding of the field. Expert Insights: Gain insights from industry leaders and experts who share their experiences, best practices, and strategies. Practical Advice: Each episode is packed with actionable tips and strategies that you can implement immediately to improve customer interactions and drive success. Continuous Learning: Stay updated on the latest trends and developments in the industry, ensuring you're always informed and prepared to adapt to changes. Inspiration and Motivation: Be inspired to reach new heights in your career with motivational stories and advice that encourage you to push your boundaries and achieve your professional goals. Join us on Journey to Success: CX Conversations and empower yourself with the knowledge and inspiration to thrive in the ever-evolving world of customer experience and success. Tune in to our latest episodes and start your journey to success today!

Language

🇺🇲

Publishing Since

7/4/2024

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🇺🇸 Charts #3

Outreach generated

Apple 142

Spotify 827

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Podcast Authority

Beta

PoorBased on show quality, social media presence, reviews, charts, and more

Quality5

Social0

YouTube0

Engagement32

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Excellent Areas

Good Performance

Growth Opportunities

excellent

Episode Length

9 minutes

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good

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3.0/5

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poor

Publishing Consistency

Every 72 days

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Recent Episodes

July 1, 2025

CX and Voice of the Customer with guest Donna Martino

Donna Martino, owner of Solutionsfor Good, discusses the importance of the Voice of the Customer and provides practical strategies for improving customer experience across various teams in an interview with Raymie Corpuel and Sue Yendell.

November 5, 2024

Terms, Acronyms, Roles Oh My!

1  3  Terms, Acronyms, Roles Oh My! In this episode....we dive into the complexities of customer-facing roles, unraveling the distinctions and overlaps between terms like "Customer Care," "Customer Success," and "Client Success." Our hosts discuss how these roles vary across organizations and industries, reflecting on their experiences and observations. They cover how terms may seem interchangeable but often carry nuanced differences in responsibilities and skill requirements, particularly when comparing technical support to relationship-focused roles.Listeners will gain insight into why roles like Customer Success and Customer Experience can look so different from one company to another. The conversation touches on the challenges of role standardization in customer-facing functions and highlights the impact of organizational structure on customer experience. This episode provides a foundational understanding of the customer-facing landscape, setting the stage for deeper discussions on role definitions and their implications for both customers and employees.Whether you're just starting your career or a seasoned professional aiming to stay ahead of industry trends, Journey to Success: CX Conversations is your essential resource for everything related to Customer Experience (CX) and Customer Success (CS). Designed for individuals at every stage of their professional journey, our podcast provides a wealth of information and guidance to help you navigate the complexities of the customer-centric business world.Raymie CorpuelWith 20+ years of diverse experience, Raymie is a recognized leader in Enablement, Customer Success, and Customer Experience. Known for her dedication to improving the customer journey, she's been pivotal in creating customer-focused cultures across different organizations. Sue YendellSue has over 25 years of professional experience, ranging from database administration to chief of staff roles, with a strong focus on Leadership, Enablement, and Service. Sue decided to become a trained executive coach and give that same gift to others, earning certification through Coach Training EDU, and is nearly ready to submit for International Coaching Federation certification.

August 13, 2024

How do you define a Customer?

1  2  How do you define a Customer? In this episode....CUSTOMER'You keep using that word, I do not think it means what you think it means....' (Thanks Inigo Montoya)In this episode of Journey to Success: CX Conversations, we dive deep into the nuanced definitions of a "customer." We explore the common yet simplistic understanding of a customer as merely someone who purchases goods or services. Our discussion broadens to include internal customers, emphasizing the importance of recognizing peers, employees, and even leadership as customers who receive value from our work. We also discuss the distinctions between terms like customer, client, and consumer, noting that while they are often used interchangeably, they can have specific connotations depending on the context and industry.We highlight the significance of mindset in customer experience, particularly in recognizing that everyone we provide a service to is a customer, whether internal or external. This broader understanding impacts how organizations approach customer experience, with smaller businesses often placing more value on each customer due to their scale, while larger corporations might overlook this due to the sheer volume of their customer base. We encourage listeners to rethink their definitions and approach to customer relationships, advocating for a more inclusive and holistic view that enhances collaboration, teamwork, and overall customer satisfaction.Whether you're just starting your career or a seasoned professional aiming to stay ahead of industry trends, Journey to Success: CX Conversations is your essential resource for everything related to Customer Experience (CX) and Customer Success (CS). Designed for individuals at every stage of their professional journey, our podcast provides a wealth of information and guidance to help you navigate the complexities of the customer-centric business world.Raymie CorpuelWith 20+ years of diverse experience, Raymie is a recognized leader in Enablement, Customer Success, and Customer Experience. Known for her dedication to improving the customer journey, she's been pivotal in creating customer-focused cultures across different organizations. Sue YendellSue has over 25 years of professional experience, ranging from database administration to chief of staff roles, with a strong focus on Leadership, Enablement, and Service. Sue decided to become a trained executive coach and give that same gift to others, earning certification through Coach Training EDU, and is nearly ready to submit for International Coaching Federation certification.

5 total episodes available

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What is Journey to Success: CX Conversations?: Journey to Success: CX Conversations - Your Guide to Customer Experience and Success

Whether you're just starting your career or a seasoned professional aiming to stay ahead of industry trends, Journey to Success: CX Conversations is your essential resource for everything related to Customer Experience (CX) and Customer Success (CS). Designed for individuals at every stage of their professional journey, our podcast provides a wealth of information and guidance to help you navigate the complexities of the customer-centric business world.

Our Commitment We are committed to equipping you with the tools, knowledge, and inspiration needed to excel in your role and make a significant impact in your organization. Here’s how we do it:

Comprehensive Coverage: We explore all facets of CX and CS, ensuring you gain a well-rounded understanding of the field.

Expert Insights: Gain insights from industry leaders and experts who share their experiences, best practices, and strategies.

Practical Advice: Each episode is packed with actionable tips and strategies that you can implement immediately to improve customer interactions and drive success.

Continuous Learning: Stay updated on the latest trends and developments in the industry, ensuring you're always informed and prepared to adapt to changes.

Inspiration and Motivation: Be inspired to reach new heights in your career with motivational stories and advice that encourage you to push your boundaries and achieve your professional goals.

Join us on Journey to Success: CX Conversations and empower yourself with the knowledge and inspiration to thrive in the ever-evolving world of customer experience and success. Tune in to our latest episodes and start your journey to success today!
How often does this podcast release new episodes?: This podcast updates weekly.
Where can I listen to this podcast?: This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Does this podcast accept guests?: No, this podcast does not typically feature guests.

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