Movate Talks - Business Insights Unplugged
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Podcast Overview
<p>Join us as we share insights and perspectives from technology and operations leaders, industry analysts and visionaries on how today’s technology trends are transforming their businesses and communities.</p>
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Publishing Since
11/27/2024
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Recent Episodes
October 13, 2025
Predicting Churn with AI: How Reef.ai and Movate are Cracking the Customer Retention Code
<p>In this episode of Movate Talks: Business Insights Unplugged, <a target="_blank" rel="noreferrer noopener" class="Hyperlink SCXW4294553 BCX8" href="https://www.linkedin.com/in/jefffarr81/"><strong>Jeff Farr</strong></a>, SVP at Movate, speaks with <a target="_blank" rel="noreferrer noopener" class="Hyperlink SCXW4294553 BCX8" href="https://www.linkedin.com/in/cking8/"><strong>Chris Erickson-King</strong></a>, Head of Sales and GTM at <a target="_blank" rel="noopener noreferrer nofollow" href="http://Reef.AI">Reef.AI</a>, to explore how <strong>AI-driven customer success</strong> is transforming the way businesses retain and grow revenue.</p><p>The conversation traces how Reef.AI was born from a real-world challenge at MuleSoft, using customer data analytics to <strong>predict churn and expansion</strong> months before renewal and how that vision evolved into an AI-powered retention platform.</p><p>Chris explains how Reef.AI’s <strong>predictive modelling</strong> helps teams improve on Net Revenue Retention (<strong>NRR</strong>) without expanding marketing spend. Conversations centered around:</p><ul><li>The challenge: What sparked the creation of Reef.AI?</li></ul><ul><li>Predictive modelling: Improving churn forecasting and retention</li></ul><ul><li>A success story: Abrigo’s 5-point jump in gross retention</li></ul><ul><li>Movate–Reef.AI partnership: The strategic value</li></ul><ul><li>AI agents: Smart customer success</li></ul><p><strong>Movate SalesEdge </strong>and Reef.AI are impacting the next W(AI)VE™ of AI-enabled customer retention strategies that blend data intelligence with human process excellence.</p><p>Tune in to the AI-led transformation in customer retention.</p>
August 14, 2025
Inside Agentforce: How Salesforce is Building the Future of AI Agents
<p>Join Salesforce’s <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/manjeetmba/">Manjeet Singh</a>, Senior Director of AI Agents, and one of the pioneering minds behind Agentforce. </p><p>Alongside Movate leaders <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/ankur0701/">Ankur Gupta</a> (SVP & Regional Head) and <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/prabhat-mehrotra-34a1699/">Prabhat Mehrotra </a>(VP & Practice Head – Salesforce & Agentic AI), Manjeet dives deep into Agentforce, blending human creativity with autonomous AI to revolutionize sales, marketing, and customer engagement.</p><p>This episode explores AI’s evolution, responsible AI practices, and the future of agentic AI. Don’t miss your backstage pass to Salesforce’s Agentic AI vision—tune in now!</p>
June 5, 2025
From Payment Tech to People: Nino Maisuradze’s Journey of Innovation and Mentorship
Nino Maisuradze, COO of Ingenico North America, discusses the future of payment technology, balancing innovation with demographic differences, and the importance of mentorship with Saurabh Sehgal, AVP at Movate, in an interview.
7 total episodes available
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- What is Movate Talks - Business Insights Unplugged?
<p>Join us as we share insights and perspectives from technology and operations leaders, industry analysts and visionaries on how today’s technology trends are transforming their businesses and communities.</p> - How often does this podcast release new episodes?
This podcast updates bi-weekly.
- Where can I listen to this podcast?
This podcast is available on 7 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
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Information about guest appearances is not available.
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