Sharing some positivity from the world of Customer Experience, tune in to hear tales of wonderful experiences from a wide ranges of voices interviewed by Chris Holt.
For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk (https://www.holtcx.co.uk)
Why letting your agents be themselves delivers better NPS than any script | Rhio Corbick | Ep 52
Today on MFCX we are joined by Rhio Corbick, Head of Customer Experience at Ticket Tailor, joins the podcast to talk about building a customer-centric culture, empowering support teams & using AI to improve efficiency without compromising on the experience. We then hear her favourite customer experience from her wedding, where a catering team went above & beyond through thoughtful details, proactive service & making sure everyone felt looked after.
To connect with Rhio, head to LinkedIn - https://www.linkedin.com/in/rhio-cory-6a80b314a/ (https://www.linkedin.com/in/rhio-cory-6a80b314a/)
To find out more about Ticket Tailor head to - https://www.tickettailor.com/ (https://www.tickettailor.com/)
For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk (https://www.holtcx.co.uk) or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/ (https://www.linkedin.com/in/chrisholt82/)
15 Oct 2026
AI is fast-tracking CX knowledge that used to take decades to learn | William Penn | Ep 51
Today William Penn, Senior Sales Engineer at Puzzel, joins the podcast to talk about his journey from Voice of the Customer into the world of CCaaS, the role of AI in enhancing agent capabilities & why understanding what customers are saying is so important. We then get to hear not one but two of his favourite customer experiences, including how a well designed support process helped him when his laptop broke & how a small moment of human interaction made him want to use a supplier again.
To connect with William head to LinkedIn at - https://www.linkedin.com/in/williampenn/ (https://www.linkedin.com/in/williampenn/)
To find out more about Puzzel and the services they offer head to - https://www.puzzel.com/ (https://www.puzzel.com/)
For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk (https://www.holtcx.co.uk) or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/ (https://www.linkedin.com/in/chrisholt82/)
1 Oct 2026
CX Leadership: What 30 years in tech actually teaches you | Clive Sawkins | Ep 50
What does a career in CX leadership teach you? Clive Sawkins, CEO of Digital Barriers, joins the podcast to talk about his career in technology, the balance between automation & human contact, and why everything should ultimately start and end with the customer experience.We then discuss Clive's favourite customer experience at Goodwood, discussing how attention to detail, consistent delivery and managing the many variables of a large event have helped create an experience that keeps him coming back.
To connect with Clive head to LinkedIn - https://www.linkedin.com/in/clive-sawkins-22838/ (https://www.linkedin.com/in/clive-sawkins-22838/)
To find out more about Digital Barriers, head to their website - https://digitalbarriers.com/ (https://digitalbarriers.com/)
For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk (https://www.holtcx.co.uk) or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/ (https://www.linkedin.com/in/chrisholt82/)
Photo credit to Heather Bloomfield, thanks Mum :)
Who has been a guest on My Favourite CX
Names identified in recent episode analyses. Showing up to five guests.
Chris Dardis
Faris Aranki
James Diel
Conor Pendergrast
James Parkin
Reach and audience
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Spotify
5.0 / 5
2 ratings
Podcast Authority Score: 13 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
26
Social presence
0
YouTube
0
Engagement
0
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Chris Holt host the show. Published by Chris Holt.
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