How do we sustain public services without losing their soul?
We’re on a mission to prove that radical change is possible even amidst financial constraints.
Join Joe Badman, Managing Director of Basis, as he speaks candidly with the pioneers creating more human and relational public services.
Each episode focuses on practical lessons from the field to help leaders build on the work of their peers, avoid common pitfalls, and navigate the messy reality of creating a more relational public service.
What we’ll discuss:
- Relational Service Design: Shifting from transactional service factories to high-trust systems
- Agile Delivery: Turning the relational vision into operational reality
- Smarter Savings: Demonstrating financial impact while putting human connection first
Join the mission:
- Follow Joe on LinkedIn: https://linkedin.com/in/joseph-badman
- Read the latest chapters from our upcoming book: https://relationalservicedesign.com
- Master the methodology: https://basistraining.co.uk/
- Partner with us: https://basis.co.uk
Leadership as kindness: running outstanding children's services with Ian Dodds
Host Joe Badman interviews Ian Dodds, Director of Children's Services, about leading with kindness and curiosity to build outstanding children's services.
23 Jul 2026
Cutting through bureaucracy: building trust and getting things done with Peter Gadsdon
What if the secret to transforming local government isn’t better business cases, but a culture of rapid prototyping and building genuine trust?
In this episode of On a Human Basis, Joe sits down with Peter Gadsdon, who recently retired after an extraordinary 46-year career in public service and local government. Starting out at 16 repairing televisions in East London, Peter rose through the ranks to become a Corporate Director, pioneering human-centred design, digital transformation, and agile service delivery across Redbridge, Lewisham, and Brent councils.
Drawing on decades of frontline and executive experience, Peter shares why real transformation requires leaders to create cover and psychological safety so teams feel safe to test, learn and grow. He details how Brent Council prototyped community hubs in church halls and libraries for two weeks before committing long-term funding, and explains why securing solid financial foundations and building high-trust relationships with elected members are essential to cutting through bureaucracy. This is a pragmatic, inspiring deep dive into service design, relational leadership, and what it really takes to leave public services in a better place than you found them.
In this conversation, we explore:
How fixing televisions in East London provided the logical blueprint for unpicking complex council processes
Why effective leadership is about creating cover and psychological safety for teams to innovate
The practice of rapid service prototyping: testing community hubs in a church hall for two weeks before scaling borough-wide
How to navigate local government finance to turn short-term experimental funding into core revenue services
Applying the Pareto rule in public management to focus on the 20% of effort that delivers 80% of the value
Building strong, honest working relationships with elected politicians and local council leaders
Why "board fatigue" kills momentum and how to recognize when it's time to adapt or stop a failing project
Ethical data governance, cybersecurity strategies and maintaining service agility in times of crisis
This episode is especially relevant for:
Public sector directors, chief executives and corporate leaders
Local government transformation managers and service designers
Policy professionals and council officers interfacing with elected members
Frontline managers seeking to embed test, learn and grow approaches in public services
Stay connected:
Follow Joe on LinkedIn: (https://linkedin.com/in/joseph-badman)https://linkedin.com/in/joseph-badman (https://linkedin.com/in/joseph-badman)
Read the latest chapters from our upcoming book: (https://relationalservicedesign.com)https://relationalservicedesign.com (https://relationalservicedesign.com)
Master the methodology: (https://basistraining.co.uk/)https://basistraining.co.uk/ (https://basistraining.co.uk/)
Partner with us: (https://basis.co.uk)https://basis.co.uk (https://basis.co.uk)
12 Jun 2026TRANSCRIPT
Human Learning Systems: a new paradigm for public services with Toby Lowe
Host Joe Badman interviews academic Toby Lowe about how Human Learning Systems can reshape public services by prioritizing trust and continuous improvement over flawed KPI tracking.
14 May 2026
Connected Communities: Leading relational change with Tony Clements
What if we organised an entire council around building social connection?
In this episode, Joe sits down with Tony Clements, Chief Executive of Ealing Council. Tony explains why he's placed social connection at the heart of the council's purpose, and how a Connected Communities approach is reshaping everything from children's services to emergency management.
Drawing on the evidence that loneliness can be worse for health than smoking, Tony argues that local government has a unique locus to build the relationships and community resilience that transactional services alone can't deliver. He shares how Ealing achieved its lowest-ever number of children in care by investing in kinship networks, why emergency management teams are treating the community as the real first responder, and what it takes to shift thousands of daily interactions toward building connection.
This is a deep dive into relational leadership, complexity and why the language of KPIs and "clarity" often gets in the way of the work that matters most.
In this conversation, we explore:
Why the evidence on social connection rarely reaches public policy
How kinship networks are reducing the number of children in care
Why emergency response depends on community resilience first
The limits of KPIs in relational, complex work
How to balance short-term savings with long-term transformation
Why the bar for change is higher than the bar for the status quo
The bravery it takes to stop doing good things
What AI tools are actually changing inside a council
The chief executive as "rewilder" of the system
This episode is especially relevant for:
Public sector leaders and chief executives
Local government commissioners and directors
Policy and systems-change professionals
Service designers working on complex, human problems
Stay connected:
Follow Joe on LinkedIn: (https://linkedin.com/in/joseph-badman)https://linkedin.com/in/joseph-badman (https://linkedin.com/in/joseph-badman)
Read the latest chapters from our upcoming book: (https://relationalservicedesign.com)https://relationalservicedesign.com (https://relationalservicedesign.com)
Master the methodology: (https://basistraining.co.uk/)https://basistraining.co.uk/ (https://basistraining.co.uk/)
Partner with us: (https://basis.co.uk)https://basis.co.uk (https://basis.co.uk)
22 Apr 2026
The Surgeon-Scrum Master: Embedding agile in the NHS with Rob Macadam
What happens when a consultant surgeon embeds agile ways of working into the messy reality of an NHS operating theatre?
In this episode, Joe sits down with Rob McAdam, a Consultant Upper GI and Bariatric Surgeon who also happens to be a qualified Scrum Master. Rob is a rare example of a practitioner who hasn't just read the theory - he has spent years embedding agile ways of working into the heart of the NHS.
For Rob, the "stable team", the "prioritised backlog" and the "retrospective" aren't just agile buzzwords - they directly map onto the most important parts of surgical practice. In this deep dive, we explore how he moved his department away from rigid, linear planning and toward a model that values human collaboration over top-down protocols.
Rather than asking clinicians to work harder inside a rigid system, this work asks a different question: What if we trusted teams to redesign how the work gets done?
In this conversation, we explore:
Why the pandemic forced a shift to 24-hour sprints - and what was lost when things "returned to normal"
How a theatre list already resembles a Scrum team, and what that unlocks
Why traditional list planning produces garbage-in, garbage-out results
What surgical story points look like in practice, and how they've increased capacity without burning people out
How proper retrospectives surface the invisible frictions a debrief never catches
A real example of a tiny AI-assisted fix that's now spreading across an NHS trust
Why "the HIPPO effect" still shapes medicine - and how Agile challenges it
How psychological safety and team-led improvement could transform frontline NHS delivery
This episode is especially relevant for:
Clinicians, surgeons and NHS leaders
Public sector commissioners and service designers
Continuous improvement and transformation teams
Anyone working on adaptive, team-led change in complex systems
Stay connected:
Follow Joe on LinkedIn: (https://linkedin.com/in/joseph-badman)https://linkedin.com/in/joseph-badman (https://linkedin.com/in/joseph-badman)
Read the latest chapters from our upcoming book: (https://relationalservicedesign.com)https://relationalservicedesign.com (https://relationalservicedesign.com)
Master the methodology: (https://basistraining.co.uk/)https://basistraining.co.uk/ (https://basistraining.co.uk/)
Partner with us: (https://basis.co.uk)https://basis.co.uk (https://basis.co.uk)
12 Mar 2026
Busting bureaucracy: unlocking £12 million in pupil premium funding with Myles Bremner
Is your local authority missing its "hidden cohort" for free school meals?
In this episode, Joe sits down with Myles Bremner (Bremner & Co.) who has spent over a decade at the heart of school food policy. They confront the "crazy bureaucracy" standing between children and free school meals, and share how working with teams in Devon and Tower Hamlets has already put £12 million in pupil premium funding back into schools across the UK.
What you’ll learn:
The Hidden Cohort: How to identify the thousands of eligible pupils currently missing out on vital support.
The £12 Million Impact: Why fixing the registration process for free school meals is the fastest way to secure pupil premium funding.
The September Deadline: Navigating upcoming changes to transitional protection and what they mean for your Local Authority.
Data as a Force for Good: How local data officers are cutting through red tape to automate enrolment.
Partnership Wins: Why honest conversations between councils and schools deliver more than working in silos.
Take Action on FSM: How is your team preparing for the policy changes this September? We are currently helping a select cohort of Local Authorities automate their FSM systems.
Explore the FSM Hub: https://basis.co.uk/free-school-meals/ (https://www.google.com/url?sa=E&source=gmail&q=https://basis.co.uk/free-school-meals/)
Stay connected:
Follow Joe on LinkedIn: https://linkedin.com/in/joseph-badman (https://linkedin.com/in/joseph-badman)
Read the latest chapters from our upcoming book: https://relationalservicedesign.com (http://relationalservicedesign.com)
Master the methodology: https://basistraining.co.uk/ (https://basistraining.co.uk/)
Partner with us: https://basis.co.uk (http://basis.co.uk)
12 Feb 2026
The balcony and the dancefloor: relational leadership with Geeta Subramaniam-Mooney
Can you actually lead a complex system if you never leave the boardroom?
In this episode, Joe sits down with Geeta Subramaniam-Mooney, Director for Environment and Climate Change at Hackney Council.
Geeta is local government through and through. With more than 25 years in the public sector, she has an eclectic mix of experience, areas she has delivered within and been responsible. From directly working with children at risk and criminal justice services experienced children to cross corporate and partnership services. She knits together people and place-based services. In her current role she is responsible for environmental services, streetscene, public realm, safety and climate change.
In this conversation, Geeta speaks honestly about what leadership really looks like in complex systems. It’s not about having all the answers, or being the technical expert in the room. It’s about humility, asking the right questions, building trust, and staying close to the communities you serve. Her message is quietly powerful: lasting change happens through relationships. Through genuine participation. And through leaders who are willing to take the less trodden path - even when it feels slower or harder.
What you’ll take away from this episode:
Why leadership is about breadth - the balcony as well as being close to the dancefloor
The role sponsorship plays in supporting others in their journeys
What local government taught us during COVID about speed, adaptability and courage
What meaningful co-production with communities really requires
Why creativity, play and humour can unlock better solutions
Why relationships matter more than frameworks, tools or methods
Geeta also reflects on resilience, both personal and organisational, and why supporting people through emotionally demanding work is essential. Supporting staff enables everyone to be valued and able to bring their best selves to their roles, and build public services that are sustainable now and into the future. If you care about social justice, community and organisational resilience, and leadership grounded in humanity rather than hierarchy, this conversation is worth your time.
Stay connected:
Follow Joe on LinkedIn: https://linkedin.com/in/joseph-badman (https://linkedin.com/in/joseph-badman)
Read the latest chapters from our upcoming book: https://relationalservicedesign.com (http://relationalservicedesign.com)
Master the methodology: https://basistraining.co.uk/ (https://basistraining.co.uk/)
Partner with us: https://basis.co.uk (http://basis.co.uk)
5 Feb 2026
Self-management over hierarchy: a masterclass with Helen Sanderson
What happens when you stop being "the boss" and start treating your team like they actually matter?
In this episode, Joe sits down with Helen Sanderson to discuss the radical experiment of Wellbeing Teams. Helen walked away from a traditional CEO role to prove that "Self-Management" isn't just a buzzword, it’s a way to save lives.
By ditching CVs for "Heart," writing "Scare Away Letters" to find the right people, and replacing rigid rules with trust, her team achieved something impossible: They were 5 times (500%) less likely to see their patients admitted to the hospital.
If you’ve ever felt like a "cog in a machine" or wondered if there’s a kinder way to lead, this story is for you.
In this episode, we explore:
The "Scare Away Letter": Why being radically honest about the "bad parts" of a job builds the best teams.
Hiring for Heart: Why Helen stopped looking at CVs and started looking for "mattering."
The 50x Result: The data-backed proof that relational working outperforms traditional "Time and Task" management.
The "Boss" Trap: How Helen learned to give up control to find real psychological safety.
The Bitter Truth: Why an "Outstanding" rated team had to close down because the system wasn't ready for it.
Stay connected:
Follow Joe on LinkedIn: https://linkedin.com/in/joseph-badman (https://linkedin.com/in/joseph-badman)
Read the latest chapters from our upcoming book: https://relationalservicedesign.com (http://relationalservicedesign.com)
Master the methodology: https://basistraining.co.uk/ (https://basistraining.co.uk/)
Partner with us: https://basis.co.uk (http://basis.co.uk)
29 Jan 2026
Putting love back in the care system with Carly Glover
Can love actually be a legitimate—and measurable—policy goal for public services?
In this episode, Joe sits down with Carly Glover, founder and former CEO of Jersey Cares, to explore the profound impact of love, advocacy, and human connection within the care system. Drawing from her transformative work in Jersey and Scotland, Carly shares how shifting from a transactional "Victorian model" to a relational approach can fundamentally change lives for those with care experience.
Key discussion points:
The Foundation of Jersey Cares: How a diverse "band of unusual suspects", from Chief Ministers to community leaders, came together in a noisy Portuguese cafe to redefine advocacy.
The Power of Love in Policy: Why the core mission of "children in care should be loved" became the non-negotiable golden thread that influenced government practice.
Brutalising vs. Tender Environments: Carly discusses how high-pressure, back-to-back professional schedules can "brutalise" staff, making it difficult to deliver "tender" services to vulnerable families.
The Promise Scotland: Insights into the radical commitment to ensure all care-experienced children are loved, safe, and respected by 2030.
Ceding Power & Agency: A look at why public services must stop "pretending" to have total control and instead empower individuals to exert their own agency.
Stay connected:
Follow Joe on LinkedIn: https://linkedin.com/in/joseph-badman (https://linkedin.com/in/joseph-badman)
Read the latest chapters from our upcoming book: https://relationalservicedesign.com (http://relationalservicedesign.com)
Master the methodology: https://basistraining.co.uk/ (https://basistraining.co.uk/)
Partner with us: https://basis.co.uk (http://basis.co.uk)
22 Jan 2026
Rehumanising data: Why KPIs are failing citizens with Ron Charlton
How do we make sure the people most in need don't keep falling through the cracks?
In this episode, Joe sits down with Ron Charlton, Data and Information Lead at Changing Futures Northumbria. Ron explains why transactional, target-driven public services fail people with multiple disadvantages, and how a relational, human-centred approach can transform outcomes while reducing crisis demand.
Drawing on decades of frontline policing and system leadership, Ron shares how rehumanising data, using bottom-up, real-world information instead of abstract metrics, brings leaders closer to reality and enables better decision-making across public services.
This is a deep dive into relational practice, systems change, and why traditional performance frameworks often create harm rather than help.
In this conversation, we explore:
Why referrals and assessments often fail people with complex needs
How relational practice outperforms transactional service models
What “rehumanising data” actually looks like in practice
How lived experience and shared power change outcomes
Why psychological safety matters for learning and innovation
How relational approaches reduce crisis demand across systems
Rather than asking people to fit into broken systems, this work asks a different question: What if we redesigned services around people, not process?
This episode is especially relevant for:
Public sector leaders and commissioners
Policy and systems-change professionals
Practitioners working with complex needs
Data, insight and service design teams
Stay connected:
Follow Joe on LinkedIn: https://linkedin.com/in/joseph-badman (https://linkedin.com/in/joseph-badman)
Read the latest chapters from our upcoming book: https://relationalservicedesign.com (http://relationalservicedesign.com)
Master the methodology: https://basistraining.co.uk/ (https://basistraining.co.uk/)
Partner with us: https://basis.co.uk (http://basis.co.uk)
4 Dec 2025
From PMO to impact: leading transformation with Ayesha Hakim Rahman
Is your transformation team just a PMO function in disguise?
In this episode, Joe sits down with Ayesha Hakim Rahman to discuss her 10-year journey from the voluntary sector to leading transformation across London boroughs like Tower Hamlets and Bexley.
Ayesha challenges the status quo, arguing that transformation is far more than just PMO or governance - it is about curiosity, impact, and challenging the phrase "this is how it’s always been". We explore how to move from tick-box consultation to honest community engagement, why we need to stop using the term "hard to reach," and the vital role of Agile methodology in the public sector. Whether you work in the public sector, service design, or change management, this conversation offers practical insights on building resilience, using data effectively, and the power of "intelligent risk-taking".
What we cover:
From Community to Strategy: Ayesha’s transition from the third sector to local government and how living in the borough she worked in changed her perspective on decision-making.
Redefining Engagement: The regeneration project success story and why honesty about what residents can and cannot influence is crucial for trust.
Transformation vs. PMO: Why confusing Project Management Offices with Transformation is a mistake, and how to spot the difference.
Agile in Government: Moving away from "As-Is" and "To-Be" waterfall planning toward testing, learning, and delivery sprints.
Leadership Growth: Ayesha’s personal goal to become a "patient leader" and learning from the friction of past projects.
Stay connected:
Follow Joe on LinkedIn: https://linkedin.com/in/joseph-badman (https://linkedin.com/in/joseph-badman)
Read the latest chapters from our upcoming book: https://relationalservicedesign.com (http://relationalservicedesign.com)
Master the methodology: https://basistraining.co.uk/ (https://basistraining.co.uk/)
Partner with us: https://basis.co.uk (http://basis.co.uk)
7 Aug 2025
People over process: designing relational services with Virginie Clarke
Can we design services that are genuinely relation, or are we just making bureaucracy slightly more efficient?
In this episode, Joe sits down with Virginie Clarke, a service design lead working at the heart of local government to make services more human by putting people and relationships first.
What you’ll learn:
How Virginie’s background in performance and theatre helped shape her approach to service design.
Why holding space, reading the room, and modelling vulnerability are critical facilitation skills.
What it takes to build trust with people facing complex challenges—and with the staff supporting them.
How the Havelock project is building something better from the ground up by listening, adapting and acting.
What it really means to design relational services in practice.
Virginie’s story - pivoting into local government during the pandemic, building a new team, and learning by doing, shows that creating better public services isn’t about perfect plans, but about people, relationships, and staying open to what works.
Join the mission:
Follow Joe on LinkedIn: https://linkedin.com/in/joseph-badman (https://linkedin.com/in/joseph-badman)
Read the latest chapters from our upcoming book: https://relationalservicedesign.com (http://relationalservicedesign.com)
Master the methodology: https://basistraining.co.uk/ (https://basistraining.co.uk/)
Partner with us: https://basis.co.uk (http://basis.co.uk)
7 Apr 2025
Scaling relational services: a masterclass with Mark Smith
Why does public service reform usually fail, and what does it take to actually do it right?
In this episode, Joe sits down with Mark Smith, Visiting Professor of Public Service Innovation, former Director of Public Service Reform at Gateshead Council, and one of the UK’s most experienced thinkers and doers in relational public services.
It’s two hours long. And yes, we know - your calendar’s already full. But if you're working in public services and trying to move to a more relational way of working, we promise: it's two hours well spent.
What you’ll take away:
Why change fails when it ignores lived experiences - and what to do instead
The mindset shift from delivery to learning
How to lead transformation without relying on top-down blueprints
Practical lessons from policing, housing, health, HR, and more
It’s grounded, generous, and full of the kind of insight you only get from someone who’s been in the thick of it for decades.
Join the mission:
Follow Joe on LinkedIn: https://linkedin.com/in/joseph-badman (https://linkedin.com/in/joseph-badman)
Read the latest chapters from our upcoming book: https://relationalservicedesign.com (http://relationalservicedesign.com)
Master the methodology: https://basistraining.co.uk/ (https://basistraining.co.uk/)
Partner with us: https://basis.co.uk (http://basis.co.uk)
5 Mar 2025
Prioritising human connections over rigid systems with Meilys Heulfryn
How can we balance the need for structure with the flexibility required for human connection?
In this episode, Joe sits down with Meilys Heulfryn, a leader driving change in social care and health by focusing on relationships over rigid systems.
What you’ll learn:
Why understanding people’s real experiences is the key to effective service design.
How relational approaches help move beyond transactional, process-driven public services.
The balance between structure and adaptability—and why both are essential for meaningful change.
Why change isn’t about having all the answers upfront, but about learning and adapting along the way.
Meilys’ career journey - from accountancy to leading transformation - offers a fresh perspective on why public services need to prioritise human connection over bureaucracy.
Join the mission:
Follow Joe on LinkedIn: https://linkedin.com/in/joseph-badman (https://linkedin.com/in/joseph-badman)
Read the latest chapters from our upcoming book: https://relationalservicedesign.com (http://relationalservicedesign.com)
Master the methodology: https://basistraining.co.uk/ (https://basistraining.co.uk/)
Partner with us: https://basis.co.uk (http://basis.co.uk)
29 Jan 2025
Starting the dance for lasting change: 40 years of service with Tracy McKim
What does 40 years at the heart of public service teach you about truly sustaining change?
In this episode, Joe sits down with Tracy McKim, Head of People, Policy and Transformation at Newport City Council, reflecting on 40 years of public service and the power of relational approaches to service design.
What you’ll learn:
Why relationships are at the heart of sustainable change.
How starting small and learning through action creates lasting impact.
The role of trust and collaboration in solving complex challenges.
Whether you're passionate about public services, service design, or driving meaningful change, this conversation is packed with practical insights and inspiration.
Stay connected:
Follow Joe on LinkedIn: https://linkedin.com/in/joseph-badman (https://linkedin.com/in/joseph-badman)
Read the latest chapters from our upcoming book: https://relationalservicedesign.com (http://relationalservicedesign.com)
Master the methodology: https://basistraining.co.uk/ (https://basistraining.co.uk/)
Partner with us: https://basis.co.uk (http://basis.co.uk)
7 Nov 2024
Relational Service Design: transforming local government with Rob Comber
What happens when you stop treating residents as "customers" and start treating them like partners?
In this episode, Joe sits down with Rob Comber, Head of Change and Transformation at Ealing Council. Rob discusses his journey in local government, exploring innovative approaches to tackling complex social challenges by prioritising relational service design and building genuine connections.
What you’ll learn:
Why involving residents in service design leads to sustainable solutions
How to create a culture of trust and collaboration in public sector teams
The importance of experimenting with new methods like agile and human-centred design
Insights on transforming transactional services into relational, community-centred support
Whether you’re a public sector leader, a change-maker, or someone passionate about making an impact, this conversation is packed with practical advice and inspiring reflections.
Stay connected:
Follow Joe on LinkedIn: https://linkedin.com/in/joseph-badman (https://linkedin.com/in/joseph-badman)
Read the latest chapters from our upcoming book: https://relationalservicedesign.com (http://relationalservicedesign.com)
Master the methodology: https://basistraining.co.uk/ (https://basistraining.co.uk/)
Partner with us: https://basis.co.uk (http://basis.co.uk)
2 Oct 2024
Building a relational offer for relational needs with Andrew Rostom
How do you deliver relational services within a rigid corporate hierarchy?
In this episode, Joe sits down with Andrew Rostom, Head of Change (Corporate) at Haringey Council, where he shares his 20 year journey as a pioneer of public service transformation. Andrew opens up about the challenges and rewards of creating relational services that truly respond to community needs. He discusses innovative approaches like agile methods and human-centred design, and how these have helped build more responsive and effective public services.
What you’ll learn:
How building relational services can transform the way we support communities
The importance of empowering frontline staff to solve real problems
Why prototyping and learning from failure can lead to breakthrough solutions
How to tackle complex, multi-departmental issues with creativity and resilience
Whether you’re working in the public sector or looking for inspiration on leading change in complex environments, this conversation is packed with insights and practical advice.
Stay connected:
Follow Joe on LinkedIn: https://linkedin.com/in/joseph-badman (https://linkedin.com/in/joseph-badman)
Read the latest chapters from our upcoming book: https://relationalservicedesign.com (http://relationalservicedesign.com)
Master the methodology: https://basistraining.co.uk/ (https://basistraining.co.uk/)
Partner with us: https://basis.co.uk (http://basis.co.uk)
11 Sept 2024
Driving meaningful change in the public sector with Tom Alexander
What does it take to actually deliver real impact in local government?
In this episode, Joe sits down with Tom Alexander, formerly Head of Change for People Services at Haringey Council, where they dive deep into the challenges and opportunities of driving meaningful change in the public sector. From navigating complex societal problems to the importance of ethical decision-making and genuine community engagement, Tom offers invaluable insights drawn from his extensive experience in local government.
What you’ll learn:
Why going directly to the source is essential for effective change
The role of adaptive leadership in today’s challenging public sector environment
How to balance data-driven decisions with real human impact
The importance of listening to diverse voices and being willing to pivot when necessary
Whether you’re a leader in public services or simply passionate about making a difference, this conversation is packed with actionable advice and thought-provoking reflections.
Stay connected:
Follow Joe on LinkedIn: https://linkedin.com/in/joseph-badman (https://linkedin.com/in/joseph-badman)
Read the latest chapters from our upcoming book: https://relationalservicedesign.com (http://relationalservicedesign.com)
Master the methodology: https://basistraining.co.uk/ (https://basistraining.co.uk/)
Partner with us: https://basis.co.uk (http://basis.co.uk)
Inside a recent episode
Leadership as kindness: running outstanding children's services with Ian Dodds
Published 8 Sept 2026 · Transcript excerpt
[…] And we'll continue to do that. We'll amplify our impact of that through the children's social care reforms. What role do you see for AI in children's services in the next couple of years? Yeah, so that is something that we've invested quite a lot in. And I know you've had a conversation with Javed, who leads our work around digital innovation. So we have implemented some successful AI solutions. We've implemented Magic Notes, for example, which is that support for frontline practitioners in terms of case recording and other things as well. And our estimate is that that's probably saving every practitioner around three hours a week. […]
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