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This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Overdue Advice: Cash Flow & Debt Collection Strategies to Grow Your Business

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by MetCredit

54 episodes

Updated Inactive

Accepts GuestsHas SponsorsLocation 🇨🇦

Podcast Authority

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Podcast Overview

Overdue Advice is the podcast about cash flow strategies to grow your business. Each episode covers an aspect of credit management and accounts receivable. "Legal Collections (and How to Avoid Going to Court)," "Debt Doesn't Die: Estate Collections," and "How Professional Collectors Recover More," are just a few areas covered with rare industry insights. There's no show like it! Host Bryn Griffiths talks with guests including published authors, veteran collectors, accounts receivable trainers—and Brian Summerfelt, the CEO of MetCredit, North America's leader in ethical business debt collection, to examine all sides of debt recovery. Most importantly, you'll learn how to improve your business' cash flow—and put an end to bad debt forever.

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🇺🇲

Publishing Since

3/11/2019

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🇺🇸 Charts #3

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Spotify 827

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Podcast Authority

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PoorBased on show quality, social media presence, reviews, charts, and more

Quality65

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Engagement0

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excellent

Episode Length

14 minutes

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Every 47 days

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Recent Episodes

April 23, 2026

Beyond the Will: Challenges and Changes in Estate Recovery with Jojo Staples

MetCredit Director of Estate Recovery Jojo Staples discusses the evolving complexities and human elements of estate collections with the host.

December 2, 2025

Why Young People Need Financial Literacy, with Author Noah Booth

On this episode of Overdue Advice, MetCredit’s podcast focused on cash flow strategies and financial literacy, host Bryn Griffiths talks with Noah Booth, a now-third-year student at Dalhousie University and author of the best-selling book “A Rich Future: Essential Financial Concepts for Youth”. As someone who wrote a book on personal finance before graduating high school, Noah brings a fresh, relatable perspective to young people (and parents, educators, and business owners) on how to build strong financial habits from an early age.Whether you’re navigating your own financial journey or helping your kids avoid common pitfalls, this conversation is packed with practical advice for managing money, budgeting for life changes, and understanding the importance of starting early. The episode explores how basic financial literacy can make all the difference in avoiding debt, achieving stability, and setting up a "rich future," no matter your age. If you're a business leader or a parent worried about your youth's financial readiness, or a young adult wanting a head start, Noah’s story and simple strategies are a powerful guide.Episode Highlights<ul><li>00:00:59 – Noah’s passion project sparks his personal finance journey and reveals a gap in youth-targeted resources </li><li>00:03:02 – Why financial literacy is missing in schools and why that matters for young people</li><li>00:04:03 – The challenges of digital spending and practical tips for mindful money management </li><li>00:05:31 – How a school presentation evolved into a published book, and partnering with RBC</li><li>00:08:07 – Family support, early lessons, and using real-life examples—including siblings—in the book</li><li>00:10:31 – Opportunities and impact since publishing; advice for teachers amplifying financial lessons </li><li>00:14:23 – Financial concepts apply at any age—breaking the silence on money conversations at home </li><li>00:15:36 – The power of starting early with budgeting, saving, and compound interest </li><li>00:16:05 – Overcoming procrastination and taking action for your financial future </li><li>00:17:32 – Feedback from students and the influence of social media on money management </li><li>00:19:57 – Budgeting tips for life’s big transitions, like moving away for school </li><li>00:20:10 – How to find more resources, connect, and apply these lessons via MetCredit and Noah’s website </li></ul>Whether you’re just starting out or recalibrating your finances, this episode offers overdue advice that can shape your path to security and success … at any age! Be sure to share the book with a young person.Noah's website: <a href="https://www.arichfuture.com/">ARichFuture.com</a>

November 12, 2025

Growth, Grit, and Good People: Inside MetCredit’s Winning Formula, with Lorne Smith

In this insightful and engaging episode of Overdue Advice, host Bryn Griffiths welcomes Lorne Smith, MetCredit’s new Senior Vice President and a 20+ year veteran of the credit collection industry. Lorne shares surprising insights on the evolution of the collections business, his personal journey, and the importance of mentorship, culture, and putting people first. They get into the impacts of technological changes, including AI’s role, and discuss leadership, building strong teams, and adapting in a rapidly shifting industry. It's a window into MetCredit's phenomenal ability to retain great people, from one who started here, worked elsewhere ... and is clearly excited to be back.Episode Highlights:<ul><li>[00:00:27] - Introduction to Lorne Smith: Lorne Smith returns to MetCredit after years away, discussing his early start and long-standing mentorship under COO Marc Billard.</li><li>[00:01:15] - The Importance of Culture: Lorne Smith emphasizes MetCredit’s people-first, staff-driven culture and how crucial work-life balance is for him at this stage of his career.</li><li>[00:02:13] - Finding Passion in Collections: He describes falling into the industry and discovering a natural fit due to his competitive nature and commitment to problem-solving.</li><li>[00:03:17] - Problem-Solving & Listening: Lorne Smith highlights that listening is key to resolving issues in collections, whether dealing with consumers or team members.</li><li>[00:04:17] - Lessons from His Career Gap: He learned vital management skills and the importance of balancing competitiveness with staff needs, as well as embracing technological changes.</li><li>[00:06:44] - Putting People First: Lorne Smith discusses how genuine care and respect for people, both clients and employees, lead to success.</li><li>[00:07:27] - Industry Evolution & Technology: He reviews the shift to digital outreach and stresses the need to continually adapt to the changing demographics and tech landscape.</li><li>[00:08:52] - AI in Collections: Lorne Smith weighs the potential and limitations of AI in the industry, expressing cautious optimism while stressing that human interaction remains essential.</li><li>[00:11:17] - Post-Pandemic Learnings: Reflecting on how the pandemic affected consumer behavior and the collections process, he notes the importance of strong foundational skills for new collectors.</li><li>[00:13:09] - Building & Growing in Mississauga: Lorne Smith shares his ambitions for expanding MetCredit’s reach in Central Canada and the importance of relationship-building.</li><li>[00:14:03] - Looking Ahead: He discusses the challenges of sustainable growth and the necessity of building a solid foundation for staff development and company advancement.</li><li>[00:16:28] - A Sense of Belonging: Lorne Smith expresses gratitude for returning to MetCredit and the positive, family-like atmosphere cultivated by leadership.</li></ul>Listen in for practical strategies, career advice, and forward-thinking perspectives on collections and leadership in a changing world!

54 total episodes available with 1 transcripts

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What is Overdue Advice: Cash Flow & Debt Collection Strategies to Grow Your Business?: Overdue Advice is the podcast about cash flow strategies to grow your business. Each episode covers an aspect of credit management and accounts receivable. "Legal Collections (and How to Avoid Going to Court)," "Debt Doesn't Die: Estate Collections," and "How Professional Collectors Recover More," are just a few areas covered with rare industry insights. There's no show like it!

Host Bryn Griffiths talks with guests including published authors, veteran collectors, accounts receivable trainers—and Brian Summerfelt, the CEO of MetCredit, North America's leader in ethical business debt collection, to examine all sides of debt recovery. Most importantly, you'll learn how to improve your business' cash flow—and put an end to bad debt forever.
How often does this podcast release new episodes?: This podcast updates inactive.
Where can I listen to this podcast?: This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Does this podcast accept guests?: Information about guest appearances is not available.

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