Questions for now - Compelling perspectives on digital CX

About Questions for now - Compelling perspectives on digital CX

Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.

Publisher

TELUS Digital

Category

business · business · technology

Language

en

Explicit

No

First episode

27 Nov 2017

Latest episode

24 Sept 2026

Latest episodes

78 episodes in the feed.

1. 

   24 Sept 2026

   Is your website a help or a hindrance to your customer service? (feat. Contentful)

   Andy Kaiser and Harry McIntosh discuss how personalized websites and agentic AI reduce customer service contact volumes and improve digital experiences.

2. 

   31 Aug 2026

   How can agentic AI drive customer and revenue engagement? (feat. Salesforce)

   John Robb of Salesforce and Gopi Ramineni of TELUS Digital discuss how agentic AI transforms contact centers into revenue engines by building customer trust and driving engagement.

3. 

   30 Jul 2026

   Why doesn't your contact center AI know what your best agents know?

   Derek Brameyer, head of application engineering at TELUS Digital, explains how to build a feedback loop for contact center AI by capturing agent expertise, in this interview.

Who has been a guest on Questions for now - Compelling perspectives on digital CX

Names identified in recent episode analyses. Showing up to five guests.

• Andy Kaiser
• Harry McIntosh
• John Robb
• Gopi Ramineni
• Derek Brameyer

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

5.0 / 5

3 ratings

Spotify

4.2 / 5

5 ratings

Podcast Authority Score: 34 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

36

Social presence

0

YouTube

0

Engagement

81

Contact Questions for now - Compelling perspectives on digital CX

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.