Podcast thumbnail for Remarkable Results Radio Podcast

Remarkable Results Radio Podcast

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by Carm Capriotto, AAP

4.8(24 reviews)
969 episodes
Updated Daily
Accepts GuestsHas SponsorsLocation 🇺🇸
86

Podcast Authority

Beta
ExcellentBased on show quality, social media presence, reviews, charts, and more
Pod Engine
Quality100
Social0
YouTube86
Engagement95

Podcast Overview

Ever wonder what differentiates successful businesses, especially in the professional automotive repair industry? Continuing education focused on great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success. Remarkable Results Podcast is for you. The podcast interviews successful automotive aftermarket professional service entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers, technicians and leaders from distribution and manufacturing. Listen to Learn each week, and strive to take just one thing away with you … One thing that sparked an idea or action within you, that you can implement or pass on. Our guests' stories will show that Remarkable Results come in many forms and fashions, some instant and many more disguised as daily challenges that were overcome.

Language

🇺🇲

Publishing Since

6/28/2023

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86

Podcast Authority

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ExcellentBased on show quality, social media presence, reviews, charts, and more
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Quality100
Social0
YouTube86
Engagement95
10
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1
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8
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excellent
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Every 1 days
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good
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6.2/10

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Recent Episodes

Episode thumbnail for The AI-Informed Customer Has Arrived: What It Means For Auto Repair [THA 496]

July 31, 2026

The AI-Informed Customer Has Arrived: What It Means For Auto Repair [THA 496]

<strong>Thanks to our Partners, NAPA TRACS, Today's Class, KUKUI, and Pit Crew Loyalty</strong> <a href="https://youtu.be/2rZfjtIBVwA" target="_blank" rel="noopener"><strong>Watch Full Video Episode</strong></a> <article class="text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id="request-WEB:8e59eec7-a235-4fa3-a072-956fea3fe478-7" data-testid="conversation-turn-4" data-scroll-anchor="false" data-turn="assistant"> <div class="text-base my-auto mx-auto [--thread-content-margin:--spacing(4)] @w-sm/main:[--thread-content-margin:--spacing(6)] @w-lg/main:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)"> <div class="[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn"> <div class="flex max-w-full flex-col grow"> <div class="min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-1" dir="auto" data-message-author-role="assistant" data-message-id="f93d076a-c79d-45df-be99-08da7e54748b" data-message-model-slug="gpt-5-2"> <div class="flex w-full flex-col gap-1 empty:hidden first:pt-[1px]"> <div class="markdown prose dark:prose-invert w-full wrap-break-word dark markdown-new-styling"><section class="text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id="request-WEB:49a777bf-d263-4496-bf0b-2eb3a46ac96a-11" data-testid="conversation-turn-24" data-scroll-anchor="false" data-turn="assistant"> <div class="text-base my-auto mx-auto [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)"> <div class="[--thread-content-max-width:40rem] @w-lg/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn"> <div class="flex max-w-full flex-col gap-4 grow"> <div class="min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1" dir="auto" data-message-author-role="assistant" data-message-id="30d7d5f6-f937-431d-a2d5-635a17133b3c" data-message-model-slug="gpt-5-3"> <div class="flex w-full flex-col gap-1 empty:hidden"> <div class="markdown prose dark:prose-invert w-full wrap-break-word dark markdown-new-styling"> <div> Are your customers rolling up to the counter with their vehicles already "diagnosed" by ChatGPT or Gemini? <p class="isSelectedEnd">More customers are turning to AI before they ever call your shop, using tools like ChatGPT and Gemini as the "WebMD" for their vehicles. They often arrive convinced they've identified the problem, making today's service advisor responsible for validating the customer's concerns while guiding the conversation back to proper testing and professional diagnostics.</p> Brian Weeks, Jon Kloosterman, and Alex Littlewood join Carm Capriotto to explore how AI is reshaping customer expectations and why the shops that thrive will be the ones that combine technology with authentic human connection. What You'll Learn <ul data-spread="false"><li>Why the "human premium" is becoming more valuable as AI-generated content grows.</li><li>How to respond when customers arrive with AI-generated vehicle diagnoses.</li><li>Why AI should automate administrative tasks, not customer relationships.</li><li>How AI helps service advisors and technicians become more efficient.</li><li>Strategies for adopting AI without overwhelming your team.</li><li>Why AI can reinforce the value of professional diagnostics and repair expertise.</li></ul><br/> <p class="fl-heading">As AI-generated content floods the internet, customers are finding it harder to separate facts from fiction. That uncertainty creates an opportunity for repair shops. AI can improve efficiency, but trust is still earned through knowledgeable people, thoughtful communication, and genuine relationships. The future belongs to shops that use AI to support the customer experience, not replace the human connection that builds lasting confidence.</p> <p class="fl-heading">Jon Kloosterman, Director of Operations, <a href="https://www.westsideservice.net/" target="_blank" rel="noopener">WestSide Service,</a> Zeeland, MI. Jon’s previous episodes <a href="https://remarkableresults.biz/?s=%22kloosterman%22" target="_blank" rel="noopener">HERE</a></p> Brian Weeks, <a href="https://atcautocenter.com/" target="_blank" rel="noopener">ATC Auto Center</a>, Augusta, GA. Listen to Brian’s previous episodes <a href="https://remarkableresults.biz/?s=%22brian+weeks%22" target="_blank" rel="noopener">HERE</a> Alex Littlewood, Founder, <a href="https://getonramp.io/" target="_blank" rel="noopener">ONRAMP</a> <strong>Thanks to our Partner, NAPA TRACS</strong> </div> <div>NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at <a href="http://napatracs.com/" target="_blank" rel="noopener">http://napatracs.com/</a></div> <div></div> <div><strong>Thanks to our Partner, Today's Class</strong></div> <div></div> <div>Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at <a href="https://www.todaysclass.com/" target="_blank" rel="noopener">https://www.todaysclass.com/</a></div> <div></div> <div><strong>Thanks to our Partner, KUKUI</strong></div> <div></div> <div>Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at <a href="https://www.kukui.com/" target="_blank" rel="noopener">https://www.kukui.com/</a></div> <div></div> <div><strong>Thanks to our Partner, Pit Crew Loyalty</strong></div> <div></div> <div>You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at <a href="https://www.pitcrewloyalty.com/" target="_blank" rel="noopener">https://www.pitcrewloyalty.com/</a></div> <div></div> <div><strong>Connect with the Podcast:</strong></div> </div> </div> </div> </div> </div> </div> </section></div> </div> </div> </div> </div> </div> </article> <ul><li data-start="1536" data-end="1978"><strong>Download and Listen on Our Mobile App:</strong> <a href="https://automotiverepairpodcastnetwork.com/app/">https://automotiverepairpodcastnetwork.com/app/</a></li><li>Visit the Website:<a href="https://remarkableresults.biz/" target="_blank" rel="noopener noreferrer">https://remarkableresults.biz/</a></li><li>Subscribe on YouTube:<a href="https://www.youtube.com/carmcapriotto" target="_blank" rel="noopener noreferrer">https://www.youtube.com/carmcapriotto</a></li><li>Follow on Facebook:<a href="https://www.facebook.com/RemarkableResultsRadioPodcast/" target="_blank" rel="noopener noreferrer">https://www.facebook.com/RemarkableResultsRadioPodcast/</a></li><li>Follow on LinkedIn:<a href="https://www.linkedin.com/in/carmcapriotto/" target="_blank" rel="noopener noreferrer">https://www.linkedin.com/in/carmcapriotto/</a></li><li>Follow on Instagram:<a href="https://www.instagram.com/remarkableresultsradiopodcast/" target="_blank" rel="noopener noreferrer">https://www.instagram.com/remarkableresultsradiopodcast/</a></li><li>Join Our Virtual Toastmasters Club:<a href="https://rrtm.toastmastersclubs.org/directions.html" target="_blank" rel="noopener noreferrer">https://remarkableresults.biz/toastmasters</a></li><li>Join Our Private Facebook Community:<a href="https://www.facebook.com/groups/1734687266778976" target="_blank" rel="noopener noreferrer">https://www.facebook.com/groups/1734687266778976</a></li><li>Join our Insider List:<a href="https://remarkableresults.biz/insider" target="_blank" rel="noopener noreferrer">https://remarkableresults.biz/insider</a></li><li>All books mentioned on our podcasts:<a href="https://remarkableresults.biz/books" target="_blank" rel="noopener noreferrer">https://remarkableresults.biz/books</a></li><li>Our Classroom page for personal or team learning:<a href="https://remarkableresults.biz/classroom" target="_blank" rel="noopener noreferrer">https://remarkableresults.biz/classroom</a></li><li>Buy Me a Coffee:<a href="https://www.buymeacoffee.com/carm" target="_blank" rel="noopener noreferrer">https://www.buymeacoffee.com/carm</a></li><li>Special episode collections:<a href="https://remarkableresults.biz/collections" target="_blank" rel="noopener noreferrer">https://remarkableresults.biz/collections</a></li></ul><br/> <strong>The Automotive Repair Podcast Network: <a href="https://automotiverepairpodcastnetwork.com/" target="_blank" rel="noopener noreferrer">https://automotiverepairpodcastnetwork.com/</a></strong> <ul><li><a href="https://remarkableresults.biz/">Remarkable Results Radio Podcast</a>...

Episode thumbnail for Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102]

July 28, 2026

Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102]

<strong>Thanks to our Partners, NAPA Auto Care and NAPA TRACS</strong> <strong><a href="https://youtu.be/fgXzU5_Kkfw" target="_blank" rel="noopener noreferrer">Watch Full Video Episode</a></strong> <p class="isSelectedEnd">What's holding your shop back: your competition or your leadership?</p> <p class="isSelectedEnd">Bill Haas of Auto Ignite Management joins Carm Capriotto to challenge shop owners to rethink leadership, accountability, and the value of their expertise. Anchored by his mantra, <strong>"If you're not on your way, you're in the way,"</strong> Bill discusses how complacency, avoiding difficult decisions, and failing to lead with intention can limit a shop's success. He also shares why building a profitable, employee-focused business is essential for attracting top talent today and creating a business worth selling tomorrow.</p> What You'll Learn <ul data-spread="false"><li>Why "specialist" better reflects today's automotive professionals.</li><li>How shop owners can become the biggest obstacle to business growth.</li><li>Why accountability is the foundation of strong leadership.</li><li>How data leads to better financial and operational decisions.</li><li>What creates a healthy, profitable shop culture.</li><li>Why investing in employees increases your shop's long-term value.</li></ul><br/> The most successful shops are led by owners who embrace accountability, value their team's expertise, and continually invest in their people and culture. Build a business employees want to join, customers trust, and future buyers will want to own. Bill Haas, <a href="https://www.autoignitemanagement.com/" target="_blank" rel="noopener">Auto Ignite Management</a>, Bill’s previous episodes <a href="https://remarkableresults.biz/?s=%22haas%22" target="_blank" rel="noopener">HERE</a> <span style="font-weight: 400">Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting</span> <a href="https://www.napaonline.com/en/auto-care">https://remarkableresultsradiopodcast.captivate.fm/napaautocare  </a> <p data-start="1536" data-end="1978" data-is-last-node="" data-is-only-node=""><span style="font-weight: 400">NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at</span><a href="http://napatracs.com/"><span style="font-weight: 400"> http://napatracs.com/</span></a></p> <p data-start="1536" data-end="1978" data-is-last-node="" data-is-only-node=""><b>Connect with the Podcast:</b></p> <ul><li data-start="1536" data-end="1978"><strong>Download and Listen on Our Mobile App:</strong><a href="https://automotiverepairpodcastnetwork.com/app/">https://automotiverepairpodcastnetwork.com/app/</a></li><li data-start="1536" data-end="1978"><span style="font-weight: 400">Visit the Website:</span><a href="https://remarkableresults.biz/"><span style="font-weight: 400">https://remarkableresults.biz/</span></a></li><li data-start="1536" data-end="1978"><span style="font-weight: 400">Subscribe on YouTube:</span><a href="https://www.youtube.com/carmcapriotto"><span style="font-weight: 400">https://www.youtube.com/carmcapriotto</span></a></li><li data-start="1536" data-end="1978"><span style="font-weight: 400">Follow on Facebook:</span><a href="https://www.facebook.com/RemarkableResultsRadioPodcast/"><span style="font-weight: 400">https://www.facebook.com/RemarkableResultsRadioPodcast/</span></a></li><li><span style="font-weight: 400">Follow on LinkedIn:</span><a href="https://www.linkedin.com/in/carmcapriotto/"><span style="font-weight: 400">https://www.linkedin.com/in/carmcapriotto/</span></a></li><li><span style="font-weight: 400">Follow on Instagram:</span><a href="https://www.instagram.com/remarkableresultsradiopodcast/"><span style="font-weight: 400">https://www.instagram.com/remarkableresultsradiopodcast/</span></a></li><li><span style="font-weight: 400">Join Our Virtual Toastmasters Club:</span><a href="https://rrtm.toastmastersclubs.org/directions.html"><span style="font-weight: 400">https://remarkableresults.biz/toastmasters</span></a></li><li><span style="font-weight: 400">Join Our Private Facebook Community:</span><a href="https://www.facebook.com/groups/1734687266778976"><span style="font-weight: 400">https://www.facebook.com/groups/1734687266778976</span></a></li><li><span style="font-weight: 400">Join our Insider List:</span><a href="https://remarkableresults.biz/insider"><span style="font-weight: 400">https://remarkableresults.biz/insider</span></a></li><li><span style="font-weight: 400">All books mentioned on our podcasts:</span><a href="https://remarkableresults.biz/books"><span style="font-weight: 400">https://remarkableresults.biz/books</span></a></li><li><span style="font-weight: 400">Our Classroom page for personal or team learning:</span><a href="https://remarkableresults.biz/classroom"><span style="font-weight: 400">https://remarkableresults.biz/classroom</span></a></li><li><span style="font-weight: 400">Special episode collections:</span><a href="https://remarkableresults.biz/collections"><span style="font-weight: 400">https://remarkableresults.biz/collections</span></a></li><li><span style="font-weight: 400">Buy Me a Coffee:</span><a href="https://www.buymeacoffee.com/carm"><span style="font-weight: 400">https://www.buymeacoffee.com/carm</span></a></li></ul><br/> <b>The Automotive Repair Podcast Network:</b><a href="https://automotiverepairpodcastnetwork.com/"> <b>https://automotiverepairpodcastnetwork.com/</b></a> <ul><li><a href="https://remarkableresults.biz/"><span style="font-weight: 400">Remarkable Results Radio Podcast</span></a>with Carm Capriotto:<span style="font-weight: 400">Facilitating Wisdom Through Storytelling and Open Discussion.</span><a href="https://remarkableresults.biz/"><span style="font-weight: 400">https://remarkableresults.biz/</span></a></li><li><a href="https://mattfanslow.captivate.fm/"><span style="font-weight: 400">Diagnosing the Aftermarket A to Z</span></a>:<span style="font-weight: 400">From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.</span><a href="https://mattfanslow.captivate.fm/"><span style="font-weight: 400">https://mattfanslow.captivate.fm/</span></a></li><li><a href="https://huntdemarest.captivate.fm/"><span style="font-weight: 400">Business by the Numbers:</span></a><span style="font-weight: 400"> Understand the Numbers of Your Business with CPA Hunt Demarest.</span><a href="https://huntdemarest.captivate.fm/"><span style="font-weight: 400">https://huntdemarest.captivate.fm/</span></a></li><li><a href="https://autorepairmarketing.captivate.fm/"><span style="font-weight: 400">The Auto Repair Marketing Podcast:</span></a><span style="font-weight: 400"> Marketing Experts Brian &amp; Kim Walker Work with Shop Owners to Take it to the Next Level.</span><a href="https://autorepairmarketing.captivate.fm/"><span style="font-weight: 400">https://autorepairmarketing.captivate.fm/</span></a></li><li><a href="https://chriscotton.captivate.fm/"><span style="font-weight: 400">The Weekly Blitz:</span></a><span style="font-weight: 400"> Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.</span><a href="https://chriscotton.captivate.fm/"><span style="font-weight: 400">https://chriscotton.captivate.fm/</span></a></li><li><a href="https://craigoneill.captivate.fm/"><span style="font-weight: 400">Speak Up! Effective Communication</span></a><span style="font-weight: 400">: Develop Interpersonal and Professional Communication Skills with Craig O'Neill.</span><a href="https://craigoneill.captivate.fm/"><span style="font-weight: 400">https://craigoneill.captivate.fm</span></a></li></ul><br/> <a href="https://remarkableresultsradiopodcast.captivate.fm/napaautocare" target="_blank" rel="noopener"><img class="alignleft wp-image-45764 size-full" src="https://remarkableresults.biz/wp-content/uploads/2026/04/NAPA-Call-to-Action-Graphic-v3-1-1.png" alt="" width="600" height="100" /></a><a href="http://napatracs.com/" target="_blank" rel="noopener"><img class="alignleft wp-image-45763 size-full" src="https://remarkableresults.biz/wp-content/uploads/2026/04/NAPA-TRACS-Call-To-Action-Graphic.png" alt="" width="600" height="100" /></a> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href="https://automotiverepairpodcastnetwork.com/app/" target="_blank" rel="noopener"><img class="alignleft wp-image-45792" src="https://remarkableresults.biz/wp-content/uploads/2026/04/4x6.png" alt="" width="597" height="398" /></a> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;

Episode thumbnail for The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495]

July 24, 2026

The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495]

Tom Sciortino of Total Automotive and Jeff Rudnick of Pit Crew Loyalty discuss how loyalty programs drive repeat business and customer retention in auto repair.

969 total episodes available with 633 transcripts

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Tom Sciortino

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Jimmy Alauria

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Keith Perkins

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Matt Fanslow

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Matt Lachowitzer

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Andy Adams

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Rob Sperring

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Jesse Jackson

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Heather Myers

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Connor Tracy

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Frequently asked questions

Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.

What is Remarkable Results Radio Podcast?

Ever wonder what differentiates successful businesses, especially in the professional automotive repair industry? Continuing education focused on great leadership, business strategies, and the desire to uncover just how successful business people achieved or executed their success.

Remarkable Results Podcast is for you. The podcast interviews successful automotive aftermarket professional service entrepreneurs to discover their business success stories. The show also interviews technicians, shop managers, technicians and leaders from distribution and manufacturing.

Listen to Learn each week, and strive to take just one thing away with you … One thing that sparked an idea or action within you, that you can implement or pass on. Our guests' stories will show that Remarkable Results come in many forms and fashions, some instant and many more disguised as daily challenges that were overcome.

How often does this podcast release new episodes?

This podcast updates daily.

Where can I listen to this podcast?

This podcast is available on 10 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

Yes, this podcast regularly features guests.

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