Podcast thumbnail for Sales Today

by Fred Copestake

5.0(3 reviews)
340 episodes
Updated Daily
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Engagement81

Podcast Overview

'What a time to be in sales' People say this various times in many different ways – excited, exasperated, worried, pessimistic, optimistic, happy, sad, confused – the whole range of human emotions. This is an exciting time to be in sales, if you are selling B2B complex solutions. It's a time when you can bring huge value to your customers; it's a time to thrive. But you need to know how, as it is a time unlike any before. The rules have changed and as a sales professional you can have a hand in redefining how the game is played. Challenges salespeople face are: · 'Busy Busy Busy' – being ineffective; it results in wasted opportunities, is tiring and stressful and means the focus is on the wrong activities to deliver results · 'Olde Worlde' – being old-fashioned; when salespeople are self-centred rather than customer-focused, too technical in their approach or use bad techniques better suited to a bygone era of selling · 'Muddled Mindset' – being misaligned; it can happen at organisation, management and individual level and the confusion leads to frustration and wasted effort. By using a more collaborative approach salespeople can make a difference and sales can become a force for good and fight against the negative image it can often be associated with. The Sales Today podcast explores how sales professionals can adapt and futureproof themselves by using the best practice shared by host Fred Copestake and the guests of the show. What a time to be in sales! Host Fred Copestake is Founder of Brindis, a sales training consultancy, and bestselling author of 'Selling Through Partnering Skills' and 'Hybrid Selling'. Connect with Fred on LinkedIn, Facebook, Instagram and Twitter. www.linktr.ee/fredcopestake

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Publishing Since

11/16/2020

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Recent Episodes

Episode thumbnail for The "Ah" Moment That Changes Every Sale

June 25, 2026

The "Ah" Moment That Changes Every Sale

<p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Free Collaborative Selling Scorecard</span></strong></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> If you would like to assess how your sales approach aligns with today's buying environment, you can take the free Collaborative Selling Scorecard:</span> <a href= "https://collaborativeselling.scoreapp.com/"><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> https://collaborativeselling.scoreapp.com/</span></a></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;">  </span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> In this episode of the Sales Today Podcast, Fred explores one of the most important moments in any sales conversation.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> It's not when the customer agrees to a meeting.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> It's not when they ask for a proposal.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> And it's not when they say yes.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> It's that subtle moment when they pause and say:</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> "Ah... right, that makes sense."</span></strong></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Fred explains why this seemingly small moment represents a major shift in the customer's thinking and why creating clarity is often far more powerful than trying to persuade.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> In this episode:</span></strong></p> <ul type="disc"> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> Why great sales conversations create clarity rather than pressure</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> The significance of the customer's "Ah..." moment</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> Why more information does not always create better decisions</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> How explanation mode can actually slow progress</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> The difference between helping customers think and trying to convince them</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> Why uncertainty creates delay in sales opportunities</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> How clarity leads naturally to confidence and action</span></li> </ul> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Key Insight</span></strong></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Customers are often trying to work out:</span></p> <ul type="disc"> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> What's really going on?</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> What matters most?</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> What should we do next?</span></li> </ul> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> When those questions remain unanswered, progress slows down.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Adding more information rarely solves the problem.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Creating clarity does.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> The Journey of Understanding</span></strong></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Fred describes the progression many customers go through:</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Nah → Okay → Ah → Wow</span></strong></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> The breakthrough doesn't happen because the product changes.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> It happens because the customer's thinking changes.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> And that is where great sales conversations create value.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Key Takeaway</span></strong></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> The role of a salesperson is not to persuade.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> It is not to pressure.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> And it is not to overwhelm customers with information.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> The role of a salesperson is to help customers think.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Because when customers gain clarity, decisions become easier.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Questions to Consider</span></strong></p> <ul type="disc"> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo3; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> Are your conversations creating clarity or simply adding information?</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo3; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> Are you helping customers think more clearly?</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo3; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> How often do you hear that "Ah, that makes sense" moment?</span></li> </ul> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;">  </span><strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;">Connect with Fred</span></strong></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><a href= "https://www.linkedin.com/in/fredcopestake"><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif;"> https://www.linkedin.com/in/fredcopestake</span></a></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Subscribe to Sales Today -</span></strong> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> New episodes every week</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> If you enjoyed the episode, please subscribe and share it with your network.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;">  </span></strong></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Watch this episode on YouTube</span></strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;">:</span> <span style="mso-spacerun: yes;"> </span><a href= "https://youtu.be/PIh8vkDutYg">https://youtu.be/PIh8vkDutYg</a></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> </p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> </p>

Episode thumbnail for Why Being Too Technical Can Cost You Deals

June 18, 2026

Why Being Too Technical Can Cost You Deals

<p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Take the Collaborative Selling Scorecard:</span></strong> <a href= "https://collaborativeselling.scoreapp.com"><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> https://collaborativeselling.scoreapp.com</span></a></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;">  </span></strong></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> In this episode of the Sales Today Podcast, Fred Copestake explores a pattern he often sees in engineering-led sales organisations:</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> What he calls <strong>The Engineering Super Ego</strong>.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Despite the provocative name, this isn't a criticism of engineers. In fact, it comes from one of their greatest strengths: deep expertise, technical excellence, and the ability to solve complex problems.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> The challenge is that, in sales conversations, this strength can sometimes become a weakness.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Fred explains why customers don't necessarily need more information, more detail, or more technical depth. What they often need is clarity.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> In this episode:</span></strong></p> <ul type="disc"> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> What the "Engineering Super Ego" really means</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> Why technical expertise can sometimes create distance in customer conversations</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> How sales discussions unintentionally become demonstrations of knowledge</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> Why customers often nod politely without truly moving forward</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> The difference between informing customers and helping them think</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> Why clarity creates more value than complexity</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> How to use expertise as a guide rather than a showcase</span></li> </ul> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Key Insight</span></strong></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Customers rarely buy because they have been overwhelmed with information.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> They buy because they understand:</span></p> <ul type="disc"> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> What is happening</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> Why it matters</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l2 level1 lfo2; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> What they should do next</span></li> </ul> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> The real value of expertise isn't demonstrating how much you know.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> It's helping customers make sense of their situation.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Key Takeaway</span></strong></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Technical expertise remains incredibly important.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> The shift is not to remove it.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> The shift is to use it differently.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Instead of asking:</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> "How can I explain this better?"</span></strong></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Ask:</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> "How can I make this easier to understand?"</span></strong></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Because customers value clarity far more than complexity.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Questions to Consider</span></strong></p> <ul type="disc"> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo3; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> Are your sales conversations helping customers think?</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo3; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> Are you simplifying or complicating?</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l1 level1 lfo3; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> Are you using expertise to clarify or to impress?</span></li> </ul> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;">  </span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Connect with Fred</span></strong></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><a href= "https://www.linkedin.com/in/fredcopestake"><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif;"> https://www.linkedin.com/in/fredcopestake</span></a></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Subscribe to Sales Today -</span></strong> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> New episodes every week</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> If you enjoyed the episode, please subscribe and share it with your network.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;">  </span></strong></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Watch this episode on YouTube</span></strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;">:</span> <a href= "https://youtu.be/SMkOTBIws94">https://youtu.be/SMkOTBIws94</a></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Connect with Fred: </span></strong><a href= "https://www.linkedin.com/in/fredcopestake"><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif;">https://www.linkedin.com/in/fredcopestake</span></a></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif;"> Watch Fred's <strong>FREE</strong> YouTube Course: Sales Mastery for Engineers:</span> <a href= "https://bit.ly/Sales-Mastery-For-Engineers"><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif;"> https://bit.ly/Sales-Mastery-For-Engineers</span></a></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif;"> Watch the full mini series playlist</span></strong> <a href= "https://www.youtube.com/playlist?list=PLxxcms2Z3FxOjuzT83uI08ZQdVIFq36tJ"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif;"> here</span></strong></a></p>

Episode thumbnail for Why Sales Teams Struggle to Reach Senior Decision Makers (And What to Do About It)

June 11, 2026

Why Sales Teams Struggle to Reach Senior Decision Makers (And What to Do About It)

<p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Take the Collaborative Selling Scorecard:</span></strong> <a href= "https://collaborativeselling.scoreapp.com"><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> https://collaborativeselling.scoreapp.com</span></a></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Connect with Fred:</span></strong> <a href= "https://www.linkedin.com/in/fredcopestake"><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif;"> https://www.linkedin.com/in/fredcopestake</span></a></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif;"> Watch Fred's <strong>FREE</strong> YouTube Course: Sales Mastery for Engineers:</span> <a href= "https://bit.ly/Sales-Mastery-For-Engineers"><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif;"> https://bit.ly/Sales-Mastery-For-Engineers</span></a></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif;"> Watch the full mini series playlist</span></strong> <a href= "https://www.youtube.com/playlist?list=PLxxcms2Z3FxOjuzT83uI08ZQdVIFq36tJ"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif;"> here</span></strong></a></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> </p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> In this episode of the Sales Today Podcast, Fred Copestake tackles a challenge that many engineering and B2B sales teams face:</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Why is it so difficult to engage senior stakeholders?</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> The common assumption is that senior decision-makers are simply too busy, too difficult to reach, or unwilling to engage.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> But what if the real issue isn't access at all?</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Fred explores why many sales conversations naturally sit at an operational level, while senior leaders are focused on entirely different concerns. The result is a disconnect between what sales teams are talking about and what senior stakeholders are actually thinking about.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> In this episode:</span></strong></p> <ul type="disc"> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> Why access to senior stakeholders is often a relevance problem, not an availability problem</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> How operational conversations limit who engages with them</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> What senior decision-makers are really focused on</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> Why conversations about cost, efficiency, and features rarely gain executive attention</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> How strategic concerns trigger many buying initiatives</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> Why sales teams often become disconnected from where the original thinking started</span></li> <li class="MsoNormal" style= "color: #242424; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> The subtle shift that helps conversations reach higher levels of the organisation</span></li> </ul> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Key Insight</span></strong></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Senior stakeholders are not avoiding conversations.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> They are constantly making decisions, evaluating opportunities, assessing risks, and considering the future direction of their organisation.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> The question is not:<br /> "Can we reach them?"</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> The question is:<br /> "Are we relevant to them?"</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Key Takeaway</span></strong></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> If your team struggles to engage senior decision-makers, don't start by focusing on access.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Start by asking:</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> "Are we talking at the right level for the people we want to engage?"</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Because when conversations align with the priorities, concerns, and outcomes senior leaders care about, access often becomes much less of a barrier.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Free Collaborative Selling Scorecard</span></strong></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> If you would like to assess how your sales approach aligns with today's buying environment, you can take the free Collaborative Selling Scorecard:</span> <a href= "https://collaborativeselling.scoreapp.com/"><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; background: white;"> https://collaborativeselling.scoreapp.com/</span></a></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;">  </span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Connect with Fred</span></strong></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><a href= "https://www.linkedin.com/in/fredcopestake"><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif;"> https://www.linkedin.com/in/fredcopestake</span></a></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Subscribe to Sales Today -</span></strong> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> New episodes every week</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> If you enjoyed the episode, please subscribe and share it with your network.</span></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;">  </span></strong></p> <p class="MsoNormal" style= "mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"> <strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;"> Watch this episode on YouTube</span></strong><span style= "font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #242424; background: white;">:</span> <span style="mso-spacerun: yes;"> </span><a href= "https://youtu.be/xLx9AmjYU2Y">https://youtu.be/xLx9AmjYU2Y</a></p>

340 total episodes available

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Fred Copestake

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Jimmy Armitage

Guest

Melissa Madian

Guest

Lee Salz

Guest

Steve Radford

Guest

Diego Ramirez MBA

Guest

Marc McDougall

Guest

Bryan Cassady

Guest

James White

Guest

Brad Eather

Guest

Luis Alan

Guest

Hanneke Vogels

Guest

Deep-dive analytics for Sales Today

Frequently asked questions

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What is Sales Today?

'What a time to be in sales'

People say this various times in many different ways – excited, exasperated, worried, pessimistic, optimistic, happy, sad, confused – the whole range of human emotions.

This is an exciting time to be in sales, if you are selling B2B complex solutions. It's a time when you can bring huge value to your customers; it's a time to thrive. But you need to know how, as it is a time unlike any before. The rules have changed and as a sales professional you can have a hand in redefining how the game is played.

Challenges salespeople face are:

· 'Busy Busy Busy' – being ineffective; it results in wasted opportunities, is tiring and stressful and means the focus is on the wrong activities to deliver results

· 'Olde Worlde' – being old-fashioned; when salespeople are self-centred rather than customer-focused, too technical in their approach or use bad techniques better suited to a bygone era of selling

· 'Muddled Mindset' – being misaligned; it can happen at organisation, management and individual level and the confusion leads to frustration and wasted effort.

By using a more collaborative approach salespeople can make a difference and sales can become a force for good and fight against the negative image it can often be associated with.

The Sales Today podcast explores how sales professionals can adapt and futureproof themselves by using the best practice shared by host Fred Copestake and the guests of the show.

What a time to be in sales!

Host Fred Copestake is Founder of Brindis, a sales training consultancy, and bestselling author of 'Selling Through Partnering Skills' and 'Hybrid Selling'. Connect with Fred on LinkedIn, Facebook, Instagram and Twitter.

www.linktr.ee/fredcopestake

How often does this podcast release new episodes?

This podcast updates daily.

Where can I listen to this podcast?

This podcast is available on 8 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

Yes, this podcast regularly features guests.

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