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Say, Listen! with Serah Delaini

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by Serah Delaini

7 episodes

Updated Daily

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Podcast Overview

This is a podcast to help people get things done and get along better at work with crisp, effective communication. Hear author and speaker Serah Delaini share tips and interviews on topics from writing, meetings, and presenting reports, to knowing when and how to have a difficult conversation. Our dream is to transform the state of professional communication around the world! If you'd like to contact us, email info@saylisten.net. Or, get a two-week free trial to join our community about the same topics: Loud and Clear, at https://loud-and-clear.mn.co.

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Publishing Since

9/15/2021

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Recent Episodes

December 21, 2021

A for Audience Focus in Communications

This week on Say, Listen!, we'll go over Audience Focus, the first "A" in our five-step PARLA process of Pay Attention, Audience, Rhythm, Listen, and Adjust. When you focus on the audience first, you take time to think about who is receiving your communication, and attempt to understand their perspective as you create the material. I'm talking about email, chat, presentations, videos, posts, and in-person conversations and meetings. Let's go over some tips and frameworks I've found that you can use to keep your audience engaged and interested in what you're saying. Send in your questions to serah@saylisten.net, and visit me at the Loud and Clear community where we can discuss this in more depth: <a href="https://loud-and-clear.mn.co">https://loud-and-clear.mn.co</a>. Links mentioned in this episode: <ul> <li>Crossing the Chasm, Geoffrey Moore, <a href="http://www.crossingthechasmbymoore.com/">http://www.crossingthechasmbymoore.com/</a> </li> <li>Maslow's hierarchy: <a href="https://www.praxisframework.org/en/library/maslow">https://www.praxisframework.org/en/library/maslow</a></li> <li>Illinois Graduate College Communication Skills articles: <a href="https://grad.illinois.edu/careers/communication-identifying-audience-focus">https://grad.illinois.edu/careers/communication-identifying-audience-focus</a></li> <li>Presentation Training Institute: <a href="https://www.presentationtraininginstitute.com/how-to-focus-on-your-audience-2/">https://www.presentationtraininginstitute.com/how-to-focus-on-your-audience-2/</a></li> <li>How to keep your audience focused on your presentation: <a href="https://www.americanexpress.com/en-us/business/trends-and-insights/articles/how-to-keep-your-audience-focused-on-your-presentation/">https://www.americanexpress.com/en-us/business/trends-and-insights/articles/how-to-keep-your-audience-focused-on-your-presentation/</a></li> <li>Risk Management for Marketing & Communications: <a href="https://www.skillshare.com/classes/Risk-Management-for-Marketing-Communications/1464914294">https://www.skillshare.com/classes/Risk-Management-for-Marketing-Communications/1464914294</a></li> <li><a href="https://www.udemy.com/">https://www.udemy.com/</a></li> <li><a href="https://www.coursera.org/">https://www.coursera.org/</a></li> <li>Mark Twain, The Adventures of Tom Sawyer </li> </ul> <hr> This podcast is hosted by <a href="https://wwww.zencast.fm">ZenCast.fm</a>

November 30, 2021

Communication with Volunteers with guest Bart Gibson

In this episode, Serah discusses communication in a volunteer setting with Bart Gibson, Volunteer Coordinator for the Mystic Moon community. Bart has been a member of his community for about 10 years. Now the group has enough volunteer help to organize service projects and put on large special events that benefit hundreds of people. To make this happen, Bart recommends first understanding the abilities and time constraints that each potential volunteer has. Truly listening to their intentions and helping to overcome any barriers they face goes a long way toward helping them contribute to the best of their abilities. Second, develop a core group of reliable volunteers and plan around their schedules to make sure things are well-attended. Another principle of great community organization is to clarify roles and responsibilities whenever there is confusion or overlap. When people start to wonder who is doing what, it's hard to get things done in a timely fashion. Setting standards for the community in advance helps to resolve any conflicts that might come up. Bart says it's easier to bring these up before there's any issues, but anytime is better than not at all. For these and other insights, listen to the full interview with Bart Gibson, Volunteer Coordinator with Mystic Moon. Reach Bart at <a href="http://www.mysticmoonevents.com/" rel="nofollow noreferrer noopener" target="_blank">http://www.mysticmoonevents.com/</a>. Resources <ul> <li>Five volunteer coordination tips: <a href="https://www.volunteerhub.com/blog/5-volunteer-coordination-tips-nonprofits/" rel="nofollow noreferrer noopener" target="_blank">https://www.volunteerhub.com/blog/5-volunteer-coordination-tips-nonprofits/</a></li> <li>How to recruit and manage volunteers effectively: <a href="https://www.eventbrite.com/blog/academy/how-to-recruit-and-manage-volunteers-effectively/" rel="nofollow noreferrer noopener" target="_blank">https://www.eventbrite.com/blog/academy/how-to-recruit-and-manage-volunteers-effectively/</a></li> <li>Ways to motivate and engage your nonprofit's volunteers: <a href="https://donorbox.org/nonprofit-blog/motivate-and-engage-your-nonprofits-volunteers/" rel="nofollow noreferrer noopener" target="_blank">https://donorbox.org/nonprofit-blog/motivate-and-engage-your-nonprofits-volunteers/</a></li> <li>Seven ways to keep volunteers coming back: <a href="https://blog.mobileserve.com/7-ways-to-keep-volunteers-coming-back" rel="nofollow noreferrer noopener" target="_blank">https://blog.mobileserve.com/7-ways-to-keep-volunteers-coming-back</a></li> </ul> <hr> This podcast is hosted by <a href="https://wwww.zencast.fm" rel="nofollow noreferrer noopener" target="_blank">ZenCast.fm</a>

November 9, 2021

Accessibility

This week on Say, Listen!, we cover the variety of abilities that your audiences have, whether it's vision, hearing, health, mental health, or other aspects of life. How can you keep accessibility in mind for people who have different ways of interacting with information and your organization? Send me your questions and comments at [info@saylisten.net](mailto: info@saylisten.net). Links mentioned in this episode: <ul> <li>Free website checkers: <a href="https://www.webaccessibility.com/" rel="nofollow noreferrer noopener" target="_blank">https://www.webaccessibility.com/</a> and <a href="https://allyable.net/" rel="nofollow noreferrer noopener" target="_blank">https://allyable.net/</a></li> <li>Inclusive design resources: <a href="https://digital.gov/resources/introduction-accessibility/" rel="nofollow noreferrer noopener" target="_blank">https://digital.gov/resources/introduction-accessibility/</a> </li> <li>Game designer group <a href="https://accessible.games" rel="nofollow noreferrer noopener" target="_blank">https://accessible.games</a></li> <li><a href="https://www.justice.gov/crt/software-accessibility-checklist" rel="nofollow noreferrer noopener" target="_blank">https://www.justice.gov/crt/software-accessibility-checklist</a></li> <li>Tips for handling invisible disabilities in the workplace: <a href="https://hiring.monster.com/employer-resources/workforce-management/diversity-in-the-workplace/workplace-disability/" rel="nofollow noreferrer noopener" target="_blank">https://hiring.monster.com/employer-resources/workforce-management/diversity-in-the-workplace/workplace-disability/</a></li> <li><a href="https://www.respectability.org" rel="nofollow noreferrer noopener" target="_blank">https://www.respectability.org</a> and Resources - Respect Ability</li> <li><a href="https://www.i4sdi.org/special-events-page" rel="nofollow noreferrer noopener" target="_blank">https://www.i4sdi.org/special-events-page</a></li> <li>axe DevTools browser extension - <a href="https://www.deque.com/axe/" rel="nofollow noreferrer noopener" target="_blank">https://www.deque.com/axe/</a> </li> <li><a href="https://www.w3.org/WAI/ER/tools/" rel="nofollow noreferrer noopener" target="_blank">https://www.w3.org/WAI/ER/tools/</a></li> </ul> <hr>

7 total episodes available

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What is Say, Listen! with Serah Delaini?: This is a podcast to help people get things done and get along better at work with crisp, effective communication. Hear author and speaker Serah Delaini share tips and interviews on topics from writing, meetings, and presenting reports, to knowing when and how to have a difficult conversation. Our dream is to transform the state of professional communication around the world!

If you'd like to contact us, email info@saylisten.net. Or, get a two-week free trial to join our community about the same topics: Loud and Clear, at https://loud-and-clear.mn.co.
How often does this podcast release new episodes?: This podcast updates daily.
Where can I listen to this podcast?: This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Does this podcast accept guests?: Yes, this podcast regularly features guests.

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