Service Design Principles
Claim This Podcastby Neolux Consulting
Podcast Overview
<p>An irreverent podcast about Service Design Principles hosted by Guy Martin and Daniele Catalanotto.</p> <p>Join us as we provide you with a deeper understanding of service design principles, enhanced by real-world examples and anecdotes from Daniele’s extensive expertise as a leading service design practitioner and founder of the <a href="https://store.swissinnovation.academy/book-service-design-principles-1-100?coupon=GUY-HAS-A-GIFT-FOR-YOU-BUT-PSSST-ITS-A-SECRET">Swiss Innovation Academy</a>, and Guy’s experience from working with global companies and startups in various roles, including service delivery, client services, and corporate education.</p> <p>Explicit tag is for language (we drop a few swear words here and there) and occasional “adult themes”.</p> <hr /> <p><strong>Support us with Value 4 Value</strong></p> <p>Find out more about “Value 4 Value” here: <a href="https://value4value.info/">https://value4value.info/</a></p> <p><strong>Time</strong> - rate us on your preferred podcast platform, write a review, or submit your own service design principles or insights into the SDP in the books.</p> <p><strong>Talent</strong> - Help promote the podcast on social media, produce some incidental music for the show, or suggest a way your talents can help.</p> <p><strong>Treasure</strong> - use a modern podcast app to send us boost-a-grams or streaming value. We’ll recognize all contributions and comments in future episodes. Alternatively, make a traditional donation via Ko-Fi to help us cover our hosting and production costs.</p> <p>Get a modern podcast app: <a href="https://modernpodcastapps.com/">https://modernpodcastapps.com/</a></p> <p>Traditional donation: <a href="https://ko-fi.com/neoluxpodcasts">https://ko-fi.com/neoluxpodcasts</a> <a href="https://www.paypal.com/donate/?hosted_button_id=KCP8BRUHP3HZS">https://www.paypal.com/donate/?hosted_button_id=KCP8BRUHP3HZS</a></p> <hr /> <p>Daniele Catalanotto is a service design practitioner, the author of the Service Design Principles series of books, and the founder of the <a href="https://store.swissinnovation.academy/principles-series">Swiss Innovation Academy</a></p> <p>Guy Martin has worked with global companies and startups in a wide range of roles, including service delivery, corporate education, and leadership development.</p> <p>Music by <a href="https://pixabay.com/users/sigmamusicart-36860929/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=153408">Mikhail Smusev</a> from <a href="https://pixabay.com/music//?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=153408">Pixabay</a></p> <p>Hosted with <a href="https://castopod.com/">Castopod</a></p> <p>We support <a href="https://podcasting2.org/">Podcasting 2.0</a></p> <p>A production of <a href="https://neoluxconsulting.com/podcasts/service-design-principles">Neolux Consulting</a></p>
Language
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Publishing Since
11/14/2023
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Recent Episodes
July 3, 2024
Naming
<p>In this episode of Service Design Principles, Guy and Daniele talk about the critical role of naming in service design. Daniele shares a story from his parents’ experience establishing a church in Switzerland, where an initial naming choice led to confusion. A renaming solved the issue and shaped the church’s identity.</p> <p>The discussion then moves to project naming. Daniele explains how names can set expectations and influence outcomes. He emphasizes the importance of names that convey vision and values, avoiding generic terms that might mislead stakeholders.</p> <p>Guy adds his perspective, recounting how different group names at a former job—councils, committees, working groups—helped clarify roles and responsibilities. The talk explores the balance between innovative and standard naming, using a tech company’s choice of a new product term as a case study.</p> <p>Listeners also hear about a well-known entertainment company’s unique naming conventions for visitors and employees, illustrating how thoughtful naming can shape experiences.</p> <p>The episode concludes with Daniele’s cautionary tale on the importance of easy-to-spell names, highlighting potential issues with misspellings. Tune in to learn more about the strategic significance of naming in service design.</p> <p>–</p> <p>00:00 Intro 01:11 Give Everything a Name 05:25 A project name can make or break a project 07:39 Councils, Committee, and Working Groups 10:47 Stop Inventing Silly Names for Standard Stuff 19:28 Don’t Assume That I Know How to Spell Your Company Name 23:20 Some History on “Neolux” 25:24 An Apple by any other Name 30:26 Summary 31:19 Outro 31:51 Credits - Thanks to Castopod.com</p> <p><em>AI generated episode summary</em></p> <footer><hr /> <p>Interested in the book, <strong>Service Design Principles 1-100</strong>? Check out the <a href="https://store.swissinnovation.academy/book-service-design-principles-1-100?coupon=GUY-HAS-A-GIFT-FOR-YOU-BUT-PSSST-ITS-A-SECRET">special offer just for podcast listeners</a>.</p> <hr /> <p><strong>Support us with <em>Value 4 Value</em></strong></p> <p><em>Find out more about “Value 4 Value” here: <a href="https://value4value.info/">https://value4value.info/</a></em></p> <p><strong>Time</strong> - rate us on your preferred podcast platform, write a review, or submit your own service design principles or insights into the SDP in the books.</p> <p><strong>Talent</strong> - Help promote the podcast on social media, produce some incidental music for the show, or suggest a way your talents can help.</p> <p><strong>Treasure</strong> - use a modern podcast app to send us boost-a-grams or streaming value. We’ll recognize all contributions and comments in future episodes. Alternatively, make a traditional donation via Ko-Fi to help us cover our hosting and production costs.</p> <p>Get a modern podcast app: <a href="https://modernpodcastapps.com/">https://modernpodcastapps.com/</a></p> <p>Traditional donation: <a href="https://ko-fi.com/neoluxpodcasts">https://ko-fi.com/neoluxpodcasts</a> <a href="https://www.paypal.com/donate/?hosted_button_id=KCP8BRUHP3HZS">https://www.paypal.com/donate/?hosted_button_id=KCP8BRUHP3HZS</a></p> <hr /> <p>Daniele Catalanotto is a service design practitioner, the author of the Service Design Principles series of books, and the founder of the <a href="https://store.swissinnovation.academy/principles-series">Swiss Innovation Academy</a></p> <p>Guy Martin has worked with global companies and startups in a wide range of roles, including service delivery, corporate education, and leadership development.</p> <p>Music by <a href="https://pixabay.com/users/sigmamusicart-36860929/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=153408">Mikhail Smusev</a> from <a href="https://pixabay.com/music//?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=153408">Pixabay</a></p> <p>Thanks to <a href="https://castopod.com/">Castopod</a>, a <a href="https://podcasting2.org/">Podcasting 2.0</a> and ActivityPub enabled host, for their support.</p> <p>A production of <a href="https://neoluxconsulting.com/podcasts/service-design-principles">Neolux Consulting</a></p> </footer>
June 1, 2024
Workplace
<p>In this episode, Daniele and Guy talk about the Workplace, including the need for rest, practical ideas on how to manage workload and communication channels, and how there are many things everyone can do to make their workplace better, even if they aren’t in a position of authority.</p> <p><em>Note: We used a new service to record this episode, and I (Guy) neglected to set up my levels properly, so there are points where my audio is a little distorted. I tried to fix this as much as possible in “post”, but it’s still noticeable. Sorry for this drop in quality - it’s a valuable lesson learned!</em></p> <hr /> <p><strong>Chapters</strong></p> <p>00:00:00 Workplace</p> <p>00:00:02 Intro</p> <p>00:01:15 Employee experience is an essential part of Service Design</p> <p>00:12:27 Work Can Wait</p> <p>00:20:57 The benefits of rest</p> <p>00:26:26 Employees Should Check Their Email Less Often</p> <p>00:32:58 Put Some Stupid Plants to Make Your Workplace Better</p> <p>00:34:28 Your Open Space Is Like Hell</p> <p>00:43:04 Mistakes Are Worthy Only If You Share Them</p> <p>00:48:21 Create a process of recognizing your colleagues</p> <p>00:51:50 A brief caveat for those in toxic environments</p> <p>00:56:17 You Need To Repeat a Behavior for 66 Days to Create a New Habit</p> <p>01:01:03 Authority does not a leader make</p> <p>01:06:19 Wrap up</p> <p>01:07:45 Credits - thanks to Castopod.com</p> <hr /> <p><strong>Mentioned</strong></p> <ul> <li>Leadership is Language - L. David Marquet</li> <li>Atomic Habits - James Clear</li> <li>Deep Work - Cal Newport</li> </ul> <footer><hr /> <p>Interested in the book, <strong>Service Design Principles 1-100</strong>? Check out the <a href="https://store.swissinnovation.academy/book-service-design-principles-1-100?coupon=GUY-HAS-A-GIFT-FOR-YOU-BUT-PSSST-ITS-A-SECRET">special offer just for podcast listeners</a>.</p> <hr /> <p><strong>Support us with <em>Value 4 Value</em></strong></p> <p><em>Find out more about “Value 4 Value” here: <a href="https://value4value.info/">https://value4value.info/</a></em></p> <p><strong>Time</strong> - rate us on your preferred podcast platform, write a review, or submit your own service design principles or insights into the SDP in the books.</p> <p><strong>Talent</strong> - Help promote the podcast on social media, produce some incidental music for the show, or suggest a way your talents can help.</p> <p><strong>Treasure</strong> - use a modern podcast app to send us boost-a-grams or streaming value. We’ll recognize all contributions and comments in future episodes. Alternatively, make a traditional donation via Ko-Fi to help us cover our hosting and production costs.</p> <p>Get a modern podcast app: <a href="https://modernpodcastapps.com/">https://modernpodcastapps.com/</a></p> <p>Traditional donation: <a href="https://ko-fi.com/neoluxpodcasts">https://ko-fi.com/neoluxpodcasts</a> <a href="https://www.paypal.com/donate/?hosted_button_id=KCP8BRUHP3HZS">https://www.paypal.com/donate/?hosted_button_id=KCP8BRUHP3HZS</a></p> <hr /> <p>Daniele Catalanotto is a service design practitioner, the author of the Service Design Principles series of books, and the founder of the <a href="https://store.swissinnovation.academy/principles-series">Swiss Innovation Academy</a></p> <p>Guy Martin has worked with global companies and startups in a wide range of roles, including service delivery, corporate education, and leadership development.</p> <p>Music by <a href="https://pixabay.com/users/sigmamusicart-36860929/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=153408">Mikhail Smusev</a> from <a href="https://pixabay.com/music//?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=153408">Pixabay</a></p> <p>Thanks to <a href="https://castopod.com/">Castopod</a>, a <a href="https://podcasting2.org/">Podcasting 2.0</a> and ActivityPub enabled host, for their support.</p> <p>A production of <a href="https://neoluxconsulting.com/podcasts/service-design-principles">Neolux Consulting</a></p> </footer>
April 19, 2024
Technology
<p>This episode Daniele and Guy take a look at Technology, and join most of the world to give our take on AI. We espouse the virtues of analog technology (pencil and paper), and look at why some bots are better then humans, and others make us feel betrayed.</p> <hr /> <p><strong>Chapters</strong> 00:00 Technology 00:02 Intro 00:42 Why do we sometimes struggle to make technology work for us? 02:31 Sometimes, Pen and Paper works best 07:46 Ambivalence about “AI” 15:20 Robots don’t have mirror neurons. 19:26 I prefer bots over fake humans (SDP 33) 22:12 Let me speak with a Human (SDP 34) 26:46 Why can’t I answer this email? (SDP 35) 32:53 The balance between user-friendliness and security. 33:52 IT is your peer with a different perspective. 35:39 Stick with the tools you already have. 39:28 …or maybe not. 44:16 It’s now time for websites that react to the context (SDP 36) 51:31 Outro 52:12 A small request.</p> <hr /> <p>Mentioned in this episode:</p> <ul> <li>Cal Newport - Deep Questions</li> </ul> <footer><hr /> <p>Interested in the book, <strong>Service Design Principles 1-100</strong>? Check out the <a href="https://store.swissinnovation.academy/book-service-design-principles-1-100?coupon=GUY-HAS-A-GIFT-FOR-YOU-BUT-PSSST-ITS-A-SECRET">special offer just for podcast listeners</a>.</p> <hr /> <p><strong>Support us with <em>Value 4 Value</em></strong></p> <p><em>Find out more about “Value 4 Value” here: <a href="https://value4value.info/">https://value4value.info/</a></em></p> <p><strong>Time</strong> - rate us on your preferred podcast platform, write a review, or submit your own service design principles or insights into the SDP in the books.</p> <p><strong>Talent</strong> - Help promote the podcast on social media, produce some incidental music for the show, or suggest a way your talents can help.</p> <p><strong>Treasure</strong> - use a modern podcast app to send us boost-a-grams or streaming value. We’ll recognize all contributions and comments in future episodes. Alternatively, make a traditional donation via Ko-Fi to help us cover our hosting and production costs.</p> <p>Get a modern podcast app: <a href="https://modernpodcastapps.com/">https://modernpodcastapps.com/</a></p> <p>Traditional donation: <a href="https://ko-fi.com/neoluxpodcasts">https://ko-fi.com/neoluxpodcasts</a> <a href="https://www.paypal.com/donate/?hosted_button_id=KCP8BRUHP3HZS">https://www.paypal.com/donate/?hosted_button_id=KCP8BRUHP3HZS</a></p> <hr /> <p>Daniele Catalanotto is a service design practitioner, the author of the Service Design Principles series of books, and the founder of the <a href="https://store.swissinnovation.academy/principles-series">Swiss Innovation Academy</a></p> <p>Guy Martin has worked with global companies and startups in a wide range of roles, including service delivery, corporate education, and leadership development.</p> <p>Music by <a href="https://pixabay.com/users/sigmamusicart-36860929/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=153408">Mikhail Smusev</a> from <a href="https://pixabay.com/music//?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=153408">Pixabay</a></p> <p>We support <a href="https://podcasting2.org/">Podcasting 2.0</a></p> <p>A production of <a href="https://neoluxconsulting.com/podcasts/service-design-principles">Neolux Consulting</a></p> </footer>
20 total episodes available
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- What is Service Design Principles?
<p>An irreverent podcast about Service Design Principles hosted by Guy Martin and Daniele Catalanotto.</p> <p>Join us as we provide you with a deeper understanding of service design principles, enhanced by real-world examples and anecdotes from Daniele’s extensive expertise as a leading service design practitioner and founder of the <a href="https://store.swissinnovation.academy/book-service-design-principles-1-100?coupon=GUY-HAS-A-GIFT-FOR-YOU-BUT-PSSST-ITS-A-SECRET">Swiss Innovation Academy</a>, and Guy’s experience from working with global companies and startups in various roles, including service delivery, client services, and corporate education.</p> <p>Explicit tag is for language (we drop a few swear words here and there) and occasional “adult themes”.</p> <hr /> <p><strong>Support us with Value 4 Value</strong></p> <p>Find out more about “Value 4 Value” here: <a href="https://value4value.info/">https://value4value.info/</a></p> <p><strong>Time</strong> - rate us on your preferred podcast platform, write a review, or submit your own service design principles or insights into the SDP in the books.</p> <p><strong>Talent</strong> - Help promote the podcast on social media, produce some incidental music for the show, or suggest a way your talents can help.</p> <p><strong>Treasure</strong> - use a modern podcast app to send us boost-a-grams or streaming value. We’ll recognize all contributions and comments in future episodes. Alternatively, make a traditional donation via Ko-Fi to help us cover our hosting and production costs.</p> <p>Get a modern podcast app: <a href="https://modernpodcastapps.com/">https://modernpodcastapps.com/</a></p> <p>Traditional donation: <a href="https://ko-fi.com/neoluxpodcasts">https://ko-fi.com/neoluxpodcasts</a> <a href="https://www.paypal.com/donate/?hosted_button_id=KCP8BRUHP3HZS">https://www.paypal.com/donate/?hosted_button_id=KCP8BRUHP3HZS</a></p> <hr /> <p>Daniele Catalanotto is a service design practitioner, the author of the Service Design Principles series of books, and the founder of the <a href="https://store.swissinnovation.academy/principles-series">Swiss Innovation Academy</a></p> <p>Guy Martin has worked with global companies and startups in a wide range of roles, including service delivery, corporate education, and leadership development.</p> <p>Music by <a href="https://pixabay.com/users/sigmamusicart-36860929/?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=153408">Mikhail Smusev</a> from <a href="https://pixabay.com/music//?utm_source=link-attribution&utm_medium=referral&utm_campaign=music&utm_content=153408">Pixabay</a></p> <p>Hosted with <a href="https://castopod.com/">Castopod</a></p> <p>We support <a href="https://podcasting2.org/">Podcasting 2.0</a></p> <p>A production of <a href="https://neoluxconsulting.com/podcasts/service-design-principles">Neolux Consulting</a></p> - How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Information about guest appearances is not available.
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