An accessible interview with leaders from service organisations on their real-life learnings from delivering change and transformation. All sectors, all industries. Always with four or five practical, key takeaways you can implement today.
Service Transformation
Claim This Podcastby Robin Butler
2 episodes
Updated Daily
Accepts GuestsHas Sponsors
Podcast Overview
An accessible interview with leaders from service organisations on their real-life learnings from delivering change and transformation. All sectors, all industries. Always with four or five practical, key takeaways you can implement today.
Language
🇺🇲
Publishing Since
3/26/2020
Reach the team behind Service Transformation
Verified contact details for this show aren't on file yet — sign up to get notified when they land.
Recent Episodes
April 23, 2020
Transforming Your Complaints Handling Organisation
An interview with Amanda Redhead of AER Consulting. Here she talks to us about leading the complaints department of a large telco through an outcome-focused transformation. She tells us about her drivers, the approach she took, the multi-faceted changes required and the links with the rest of the business. As always, she signs off with a few key takeaways. A must for anyone who handles complaints within their organisation
March 26, 2020
Changing the culture in a Field Service organisation
An interview with Martin Holloway of HomeServe. Here he talks to us about leading the field operation through a fundamental change in culture. He tells us about the drivers, his approach, the challenges he faced. He signs off with a few key takeaways. A must for anyone thinking of leading a culture change in a service organisation
2 total episodes available
Deep-dive analytics for Service Transformation
Frequently asked questions
Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.
- What is Service Transformation?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Information about guest appearances is not available.
Legal Disclaimer
Pod Engine is not affiliated with, endorsed by, or officially connected with any of the podcasts displayed on this platform. We operate independently as a podcast discovery and analytics service.
All podcast artwork, thumbnails, and content displayed on this page are the property of their respective owners and are protected by applicable copyright laws. This includes, but is not limited to, podcast cover art, episode artwork, show descriptions, episode titles, transcripts, audio snippets, and any other content originating from the podcast creators or their licensors.
We display this content under fair use principles and/or implied license for the purpose of podcast discovery, information, and commentary. We make no claim of ownership over any podcast content, artwork, or related materials shown on this platform. All trademarks, service marks, and trade names are the property of their respective owners.
While we strive to ensure all content usage is properly authorized, if you are a rights holder and believe your content is being used inappropriately or without proper authorization, please contact us immediately at hey@podengine.ai for prompt review and appropriate action, which may include content removal or proper attribution.
By accessing and using this platform, you acknowledge and agree to respect all applicable copyright laws and intellectual property rights of content owners. Any unauthorized reproduction, distribution, or commercial use of the content displayed on this platform is strictly prohibited.