Our hosts share their practical experience and guidance, along with industry professionals and other servicing leaders to share insights for those who want to get serious about transforming their servicing operations. Listeners will leave every episode with practical guidance and leadership lessons they can directly apply to their work.
Service Transformation: Reinventing service for clients and employees
Claim This Podcastby Wil Lombardi & Frederic Jambukeswaran
11 episodes
Updated Weekly
Accepts GuestsHas SponsorsLocation 🇺🇸
Podcast Overview
Our hosts share their practical experience and guidance, along with industry professionals and other servicing leaders to share insights for those who want to get serious about transforming their servicing operations. Listeners will leave every episode with practical guidance and leadership lessons they can directly apply to their work.
Language
🇺🇲
Publishing Since
1/10/2024
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Recent Episodes
May 9, 2024
Season 1 Finale, Reflecting on Insights with Co-Hosts Wil Lombardi and Fred Jambukeswaran
<p>In this season finale, we're using our trusted 5-point framework as a guide to share the most impactful messages and themes that have resonated throughout our conversations. From the power of curiosity to fostering robust partnerships between engineering and business teams, we're unpacking key takeaways that we hope will leave you inspired and eager to revisit those topics that caught your attention.</p> <p>A huge thank you to our amazing guests, Jerry Pierson, Richard Dalton, Yhanira Adan, Phil Finucane, Tara Schwegler, Chris Johnson, Lori Massey Brissette & Srinivas Sarathy for sharing their invaluable insights and expertise, enriching the service transformation journey for our listeners.</p> <p>Also discover what's in store for Season 2, as Wil Lombardi takes the reins and leads the podcast forward!</p> <p> </p> <p>Wil Lombardi</p> <p><a href='https://www.linkedin.com/in/william-lombardi/'>https://www.linkedin.com/in/william-lombardi/</a></p> <p> </p> <p>Fred Jambukeswaran</p> <p><a href='https://www.linkedin.com/in/fredjam/'>https://www.linkedin.com/in/fredjam/</a></p>
April 6, 2024
Enabling Your Service Transformation: Insights from Cloud and Infrastructure Technology Leader, Srinivas Sarathy
<p>Join us as we discuss service transformation with Srinivas Sarathy, an expert in infrastructure and cloud technology. Discover the importance of maintaining stability and reliability in your current services while driving innovation. He shares invaluable insights on the importance of providing the right care for your systems to achieve the stability needed for a successful transformation. Uncover the emphasis on understanding customer needs and ensuring consistency across various service channels, including telephony and digital platforms. </p> <p> </p> <p>Hear his thoughts on the necessity of business involvement in IT matters, understanding service metrics, and fostering collaboration between IT and business stakeholders. Learn about aligning efforts to meet customer expectations and leverage technology effectively, an approach that evaluates technology based on its business impact rather than technical merits alone. </p> <p> </p> <p>Lastly we dive into the benefits and considerations of hybrid cloud solutions and discover the crucial role of developer enablement and DevOps practices in driving efficiency and innovation.</p> <p> </p> <p>Srinivas Sarathy @ Linkedin <a href='https://www.linkedin.com/in/srinivas-sarathy/'>https://www.linkedin.com/in/srinivas-sarathy/</a></p> <p> </p> <p>Wil Lombardi <a href='https://www.linkedin.com/in/william-lombardi/'>https://www.linkedin.com/in/william-lombardi/</a></p> <p> </p> <p>Fred Jambukeswaran <a href='https://www.linkedin.com/in/fredjam/'>https://www.linkedin.com/in/fredjam/</a></p>
March 29, 2024
Leadership Unleashed with Lori Massey Brissette: Transforming Teams, Breaking Down Silos, and Embracing Change
<p>In this episode, we delve into the dynamic leadership journey of Lori Massey Brissette, a multifaceted professional with over two decades of experience as an attorney, senior executive, and mediator. Affectionately known as the "Texas Tornado," Lori's leadership style pushes boundaries, driving teams toward success even amidst perceived chaos. </p> <p> </p> <p>We explore her holistic definition of service, hear why she feels that it's important to have that broad view of service, where every client interaction becomes an opportunity for impactful engagement and business growth. Lori's leadership approach, grounded in listening and respect, highlights the power of adapting to change and aligning individuals with roles that maximize their potential. She challenges leaders to start with their role in enabling their employee's success. </p> <p> </p> <p>We uncover her philosophy of coaching, embracing failure as a stepping stone to growth, and fostering a supportive environment for employee development. Through collaborative leadership and a "we before me" mentality, Lori emphasizes the importance of breaking down silos and promoting teamwork to achieve shared goals. Learn practical strategies for empowering teams to fail forward, recognizing individual value, and driving organizational change with resilience and confidence. Tune in for thought provoking insights and lessons on leading through a service transformation.</p> <p> </p> <p>Lori Massey Brissette @ Linkedin <a href='https://www.linkedin.com/in/lori-massey-brissette-1b74707/'>https://www.linkedin.com/in/lori-massey-brissette-1b74707/</a></p> <p> </p> <p>Lori Massey Brissette @ Campaign Website <a href='https://www.lmbforthe4th.com/'>https://www.lmbforthe4th.com/</a></p> <p> </p> <p>Wil Lombardi <a href='https://www.linkedin.com/in/william-lombardi/'>https://www.linkedin.com/in/william-lombardi/</a></p> <p> </p> <p>Fred Jambukeswaran <a href='https://www.linkedin.com/in/fredjam/'>https://www.linkedin.com/in/fredjam/</a></p>
11 total episodes available
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Frequently asked questions
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- What is Service Transformation: Reinventing service for clients and employees?
- How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 8 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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