by Thirteen Twenty Concepts
Over 75% of minority-owned businesses fail within their first 18 months. One of the main areas of failure is not having a successful customer experience. I’m 20 years in the customer experience industry with a variety of Fortune 500 companies. Shades of CX Podcast offers an online perspective to improve the customer journey for small businesses. Now Let’s Engage, Empower, and Excel
Language
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Publishing Since
3/24/2024
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March 28, 2025
<p></p><p>For small businesses your brand identity is your greatest strength. Every interaction with a customer is a chance to show who you are, what you stand for, and why they should choose you. We’ll focus on three key areas to help you get started: Engage – building authentic connections, Empower – taking actionable steps, and Excel – measuring and celebrating your success</p><p><br></p><p>Website: subscribepage.io/shadescxlanding</p><p><br></p>
March 25, 2025
<p>Did you know that small changes in how you engage with customers can lead to BIG results? Here’s is one way you can engage and that is by collecting and acting upon feedback. In this episode I will share with you different feedback methods, ways to empower your employees to use them, and how to track results. Not only does this build trust, but it also gives you actionable insights to improve your services.</p><p><br></p><p>Website: https://thirteentwentyconcepts.my.canva.site/</p><p>Email: thriteentwentyconcepts@gmail.com</p>
March 25, 2025
<p>How to Provide Exceptional Service on a Beer Budget.</p><p><br></p><p><strong>Website:</strong> https://thirteentwentyconcepts.my.canva.site/</p><p><strong>Email:</strong> thriteentwentyconcepts@gmail.com</p>
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Over 75% of minority-owned businesses fail within their first 18 months. One of the main areas of failure is not having a successful customer experience. I’m 20 years in the customer experience industry with a variety of Fortune 500 companies. Shades of CX Podcast offers an online perspective to improve the customer journey for small businesses.
Now Let’s Engage, Empower, and Excel
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