Even the smallest idea can spark big change. On Share Scale Repeat we talk through some tough topics in healthcare, interviewing the brains behind the projects that are keeping Canadians safe.
Share Scale Repeat
Claim This Podcastby HIROC (Healthcare Insurance Reciprocal of Canada)
7 episodes
Updated Daily
Accepts GuestsHas SponsorsLocation 🇨🇦
16
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality33
Social0
YouTube0
Engagement0
Podcast Overview
Even the smallest idea can spark big change. On Share Scale Repeat we talk through some tough topics in healthcare, interviewing the brains behind the projects that are keeping Canadians safe.
Language
🇺🇲
Publishing Since
3/18/2025
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16
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality33
Social0
YouTube0
Engagement0
7
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1
Good Performance
11
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excellent
Episode Length
24 minutes
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iTunes Tags
6.5/10
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Every 56 days
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Recent Episodes
August 12, 2026
Dr. Andrea Waddell and Dr. Jennifer Crawford: Turning Information into Action
<p>Not long ago, Dr. Andrea Waddell from Waypoint Centre for Mental Health Care worked alongside a team at Waypoint and York University to develop a Mental Health Adverse Events Prediction Tool. The tool is an early warning system that uses machine learning to flag potential mental health adverse events.<span class= "Apple-converted-space"> </span></p> <p>With the success of this tool, the next step was creating a standardized response or care plan when the alert is fired – turning information into action. This is where Dr. Jennifer Crawford's expertise came in.<span class= "Apple-converted-space"> </span></p> <p>By leveraging HIROC's Collaborate Safety Grant, Andrea and Jennifer co-created the Human in The Loop Project with clinicians and patients, focusing on a clear clinical response pathway and a patient centered care plan that is activated by the alert.<span class="Apple-converted-space"> </span></p> <p>On this episode, Andrea and Jennifer share the four phases of their project, how they welcomed different perspectives when solving complex challenges, and the value of a co-design approach to support clinicians and patients.<span class= "Apple-converted-space"> </span></p> <p>Interested in whether a project you're planning could be eligible for a HIROC Safety Grant? 2026 Applications for HIROC's Safety Grants Program are open until September 10! Learn more here: https://www.hiroc.com/about-us/safety-grants-program</p> <p> </p> <p><strong>Quotables:</strong></p> <p>"This work is really about making sure this machine learning alert is embedded into a human-centered, standardized workflow at Waypoint, so we can support safer, more timely, and patient-centered care." – J.C</p> <p>"This (tool) takes advantage of existing EMR data, doesn't take any more effort from the clinicians, and it tells us people who are at high risk of having an adverse event, which allows us to intervene and ideally prevent the adverse outcome." – A.W</p> <p>"By intervening prior to deterioration, patients can be engaged in the process. We can say you know, 'It looks like maybe you're not doing that well, how can we help you?' and they can let us know what they need and ideally, we can meet those needs. And we can reduce the likelihood that these adverse events take place." – A.W</p> <p>"Our patient client family council members bring a very powerful lived experience, whether that's themselves or via their family members. Those insights are so important, they help us, challenge our assumptions, they keep us grounded in real world care." - J.C</p> <p><strong>Mentioned in this Episode:</strong></p> <ul> <li><a href= "https://www.hiroc.com/about-us/safety-grants-program">HIROC Safety Grants Program</a></li> <li><a href="https://www.waypointcentre.ca/">Waypoint Centre for Mental Health Care</a></li> <li><a href="https://www.yorku.ca/">York University</a></li> <li><a href= "https://discover.academics.yorku.ca/Christo.ElMorr">Christo El Morr</a></li> <li><a href= "https://discover.academics.yorku.ca/Elham.Dolatabadi">Elham Dolatabadi</a></li> </ul> <p><strong>Access More Interviews with Healthcare Leaders at</strong> <a href= "https://www.hiroc.com/podcast"><strong>HIROC.com/podcast</strong></a></p> <p>Follow us on LinkedIn and Instagram, and listen on Apple Podcasts, Spotify, or wherever you get your favourite podcasts.</p> <p>Email us at <a href= "mailto:Communications@HIROC.com">Communications@HIROC.com</a>.</p>
June 11, 2026
Erin Kennedy: Why Trauma-Informed Care Matters
<p>A trauma-informed approach in healthcare enhances patient outcomes, improves overall staff satisfaction, and promotes safety and dignity.<span class="Apple-converted-space"> </span></p> <p>With this research-backed approach top of mind, Erin Kennedy wanted to make a difference at North Bay Regional Health Centre (NBRHC).<span class="Apple-converted-space"> </span></p> <p>Erin's project adds a trauma-informed care concept to crisis intervention training – giving staff more tools for de-escalation and creating the safest environment possible.</p> <p>By engaging senior leaders and including staff across the organization in training, this project is having a meaningful impact on staff, patients, and families.</p> <p>On this episode, Erin shares the value of equipping staff with the skills to manage crises and one thing she wishes she learned sooner while building the project - something other healthcare organizations can learn from.<span class= "Apple-converted-space"> </span></p> <p><strong>Quotables:</strong></p> <p>"Trauma-informed care is really about the understanding and the application of that understanding of how a person behaves and reacts today based on the influences and unique histories from their life." – E.K</p> <p>"For our staff, when they understand these concepts, it's really a matter of putting judgment aside about why we think a behavior is happening and shifting the focus instead to creating a safe and comforting space for all of our patients." – E.K</p> <p>"This project was about adding in the trauma-informed care concepts, so that staff would have more tools to create the safest environment possible." – E.K</p> <p>"By focusing on de-escalation and what happens before an incident or crisis, again using those trauma-informed principles, in addition to the more traditional crisis intervention, the risk of occurrence is already reduced." – E.K</p> <p>"We just want to make sure that all of our staff are safe, no matter where they work. Anybody who works with people is at risk of encountering somebody who might escalate, acknowledging that the frequency and severity might be different in each role." – E.K</p> <p>"You could have the best curriculum and content, but it does no good if people aren't actually able to attend and receive the training." – E.K</p> <p> </p> <p><strong>Mentioned in this Episode:</strong></p> <ul> <li><a href= "https://www.hiroc.com/about-us/safety-grants-program">HIROC Safety Grants Program</a></li> <li><a href="https://nbrhc.on.ca/">North Bay Regional Health Centre (NBRHC)</a></li> </ul> <p><strong>Access More Interviews with Healthcare Leaders at</strong> <a href= "https://www.hiroc.com/podcast"><strong>HIROC.com/podcast</strong></a></p> <p>Follow us on LinkedIn and Instagram, and listen on Apple Podcasts, Spotify, or wherever you get your favourite podcasts.</p> <p>Email us at <a href= "mailto:Communications@HIROC.com">Communications@HIROC.com</a>.</p>
April 16, 2026
Lindsey Page, Keith Welch, Lisa De Panfilis: The Power of Trust
<p>An N95 Quantitative Fit Testing Machine is essential in supporting staff to avoid exposure to preventable diseases such as Tuberculosis – a prominent condition that Yukon Hospitals sees daily.<span class="Apple-converted-space"> </span></p> <p>It was time for change at Yukon Hospitals as they had only one fit testing machine to provide mask fittings across three different hospitals. This gap meant staff were at times unable to work in high-risk areas and situations until getting properly fitted.<span class="Apple-converted-space"> </span></p> <p>Lindsey Page, Keith Welch, and Lisa De Panfilis were determined to tackle this safety issue, and with the help of a HIROC Cultivate Safety Grant, a new N95 Fit Testing Machine was procured.<span class="Apple-converted-space"> </span></p> <p>On this episode, we hear about the far-reaching impact of their new machine and advice to those in healthcare on filling a gap in care.<span class="Apple-converted-space"> </span></p> <p>We also learn about another project that received a HIROC Cultivate Safety Grant, their Critical Incident Stress Management (CISM) project which really helped move the needle in terms of staff wellbeing and retention.<span class= "Apple-converted-space"> </span></p> <p><strong>Quotables:</strong></p> <ul> <li>"We're quite proud of our First Nations Liaison Program and our workers up here." K.W.</li> <li>"I often feel like a mechanic over an engine who puts his hand back asking for the right tools. So having other people within the hospital and facility who know how to ask for these tools and get these resources are beyond important." – K.W.</li> <li>"Sometimes you discover along the way what you thought you needed wasn't necessarily the case." – L.P.</li> <li>"When you trust yourself and you have an effective team that supports each other, I think you can reach for something that is authentically good." – K.W.</li> <li>"Wishing is not enough. But moving forward in a kind and purposeful fashion allows us to make change." – T.H.</li> <li>"We often talk about as a team how being in the business of healthcare, helping people stay well is how we can deliver our mission of safe, quality care." – L.D.P.</li> <li>"It really is heart work. And it also impacts culture." - L.D.P.</li> <li>"Thinking about safety culture, how can we openly talk about challenges we are dealing with when we respond to a critical incident?" – L.D.P.</li> <li>"It's about understanding, it's about discovery, it's about trying to talk about things that we don't always talk about." - T.H.</li> </ul> <p> </p> <p><strong>Mentioned in this Episode:</strong></p> <ul> <li><a href="https://yukonhospitals.ca/en">Yukon Hospitals</a><span class="Apple-converted-space"> </span></li> <li><a href= "https://www.hiroc.com/about-us/safety-grants-program">HIROC Safety Grants Program</a></li> </ul> <p><strong>Access More Interviews with Healthcare Leaders at</strong> <a href= "https://www.hiroc.com/podcast"><strong>HIROC.com/podcast</strong></a></p> <p>Follow us on LinkedIn and Instagram, and listen on Apple Podcasts, Spotify, or wherever you get your favourite podcasts.</p> <p>Email us at <a href= "mailto:Communications@HIROC.com">Communications@HIROC.com</a>.</p>
7 total episodes available
Recent guests on Share Scale Repeat
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Diana Choma
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Kelly Chrunik
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Mike Hoffman
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Tiffany Pybus
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