Table 7
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Podcast Overview
<p>Welcome to CXM Academy Podcasts, where we explore customer experience from every angle. Home to <b>Table 7</b>, our global journey into CX across cultures, and <b>Table Stakes</b>, deep-dive masterclasses with world-class CX experts.</p><p></p><p>Whether you want conversational storytelling or expert insights, you'll find practical insights served fresh</p>
Language
🇺🇲
Publishing Since
5/6/2025
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Recent Episodes
March 3, 2026
Table Stakes - Don't bring the CEO to CX with Anna-Maija Tanninen
<p>The conversation delves into the unique challenges of B2B customer experience, highlighting the fundamental differences between B2C and B2B, the organizational challenge of customer centricity, and the shift from insights to action in B2B CX. It emphasizes the importance of measuring success in B2B CX and the role of CX governance and organizational structure in driving customer-centric initiatives.</p><p></p><p>Takeaways</p><ul><li>B2B customer experience differs fundamentally from B2C</li><li>Organizational challenge of customer centricity in B2B</li></ul><p></p><p>Chapters</p><ul><li>00:00 Introduction to B2B Customer Experience</li><li>05:04 Challenges of Applying B2C Strategies in B2B</li><li>11:36 Shifting from Insights to Action in B2B CX</li><li>22:52 CX Governance and Organizational Structure</li></ul>
February 24, 2026
Table Stakes - Your customer don't want your product with Eckhart Boehme
<p>The conversation delves into the Jobs to be Done methodology, emphasizing the importance of understanding the customer's job to be done and the common mistakes made in customer understanding. It also explores the Customer Progress Design methodology and the potential role of AI in Jobs to be Done interviews.</p><p></p><p>Takeaways</p><ul><li>Understanding the customer's job to be done is crucial</li><li>Jobs to be done methodology provides a lens to look at human needs</li></ul><p></p><p>Chapters</p><ul><li>00:00 AI in Jobs to be Done Interviews</li></ul>
February 17, 2026
Table Stakes - Your CX is too simple with Helge Tennø
<p>The conversation explores the concept of systems thinking and its application in understanding the whole system, emphasizing the importance of interdependencies and relationships. It delves into the friction caused by customer isolation, the significance of information, and the practical adoption of systems thinking. Additionally, it addresses resistance to systems thinking and provides a starting point for CX leaders to implement systems thinking in their organizations.</p><p></p><p>Takeaways</p><ul><li>Systems thinking focuses on the whole, not just the parts</li><li>Understanding the interdependencies and relationships within a system is crucial</li></ul><p></p><p>Chapters</p><ul><li>00:00 Starting Point for CX Leaders</li></ul>
20 total episodes available
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Frequently asked questions
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- What is Table 7?
<p>Welcome to CXM Academy Podcasts, where we explore customer experience from every angle. Home to <b>Table 7</b>, our global journey into CX across cultures, and <b>Table Stakes</b>, deep-dive masterclasses with world-class CX experts.</p><p></p><p>Whether you want conversational storytelling or expert insights, you'll find practical insights served fresh</p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
No, this podcast does not typically feature guests.
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