Podcast Overview
<p>This is the place to hear and share stories of what doing CX right looks like in real life.</p>
Language
🇺🇲
Publishing Since
6/8/2019
1 verified contact email on file for Talking CX
Pitch yourself as a guest, propose sponsorships, or reach out directly to the host.
Recent Episodes
February 6, 2024
Tales From the Front Lines
<p>Scott Gilbey, the Experience Handyman, brings decades of experience in increasing leadership roles. In the past two years he has injected himself into the front line of companies he admires such asLow es, Delta Airlines, Home Depot, Ace Hardware and Collier County Public Schools Florida.</p><p>With a book upcoming he joins us to discuss his decision to understand how customer and employee experiences work. His adventures are sometimes serious and sometimes funny, and always insightful.</p>
October 24, 2023
Allison's IVRs
<p>Small businesses often fight to capture and sustain customer attention against huge global giants with thousands of employees and millions of dollars or pounds, yen, yuan or riyal to invest.</p><p> But it is often the small and unexpected things that makes the biggest differences.</p><p> Which is where Allison,<a href="http://www.theivrvoice.com" rel="nofollow"> “the IVR Voice" </a>can help.</p><p> It is a well know customer experience truth that first impressions count, and for many customers that first impression is the voice on automated phone system that invites you to leave a voice mail or hold on or helps you get directed to the person you really want to talk to.</p><p> We discuss with Allison how her unique talents will change your perceptions of this experience forever.</p><p>You can find lots of IVR and phone system design tips and tricks online and by checking out the links below.</p><ul><li><a href="https://www.theivrvoice.com/demos" rel="nofollow">Find more Allison demos here </a></li><li>If you want to learn how to program in VXML <a href="https://www.w3.org/TR/voicexml20/" rel="nofollow">you can find that here</a> (VXML is a programming language that allows you to build voice IVR’s like XML websites and even align your IVR and your website)</li><li>For those old enough to remember <a href="https://www.youtube.com/watch?v=IqjFAsmMX9E" rel="nofollow">here is Seinfelds Kramer Moviefone Man IVR Auto Attendant </a></li><li>And finally <a href="https://www.youtube.com/watch?v=1t8QzBpk5FM" rel="nofollow">one of my favorite IVR comedy sketches </a></li></ul>
July 17, 2023
One Small Thing - Simply Noted
<p>What if a robot could help you as a business owner do one small customer experience thing? And what if that thing was a very human and personal experience for your customers...one that's associated with a time long before email conquered the world?</p><p>That one small CX thing? Say thank you! And do it in a simple way that expresses your authentic self. </p><p>We discuss how with Rick Elmore, founder and CEO of <a href="http://www.simplynoted.com" rel="nofollow">Simply Noted </a>, an amazing company and solution that we think every small business (and a lot of larger ones) should use. Simply Noted, with 400,000 website users per month, provides a powerful, low cost but high impact AI experience - a transformation solution providing handwritten notes.</p><p><em>Highlights</em></p><ul><li>Rick's spectacular personal journey from University Arizona football player to an MBA who founded a tech startup.</li><li>How handwritten notes transform experiences.</li><li>Some of the robot, machine learning and artificial intelligence innovations, including 6 pending patents, that Simply Noted has pioneered.</li><li>How people who receive a printed pseudo hand written note know that it isn’t real and the impact on their customer perceptions.</li><li>What Simply Noted does to avoid all these issues.</li></ul><p><br></p><p><a href="https://www.talkingcx.com/podcast/one-small-thing-simply-noted/" rel="nofollow">read more here</a></p>
25 total episodes available
Deep-dive analytics for Talking CX
Frequently asked questions
Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.
- What is Talking CX?
<p>This is the place to hear and share stories of what doing CX right looks like in real life.</p> - How often does this podcast release new episodes?
This podcast updates inactive.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
Legal Disclaimer
Pod Engine is not affiliated with, endorsed by, or officially connected with any of the podcasts displayed on this platform. We operate independently as a podcast discovery and analytics service.
All podcast artwork, thumbnails, and content displayed on this page are the property of their respective owners and are protected by applicable copyright laws. This includes, but is not limited to, podcast cover art, episode artwork, show descriptions, episode titles, transcripts, audio snippets, and any other content originating from the podcast creators or their licensors.
We display this content under fair use principles and/or implied license for the purpose of podcast discovery, information, and commentary. We make no claim of ownership over any podcast content, artwork, or related materials shown on this platform. All trademarks, service marks, and trade names are the property of their respective owners.
While we strive to ensure all content usage is properly authorized, if you are a rights holder and believe your content is being used inappropriately or without proper authorization, please contact us immediately at hey@podengine.ai for prompt review and appropriate action, which may include content removal or proper attribution.
By accessing and using this platform, you acknowledge and agree to respect all applicable copyright laws and intellectual property rights of content owners. Any unauthorized reproduction, distribution, or commercial use of the content displayed on this platform is strictly prohibited.