Marco Campana: Communications & Digital Strategy Consulting for Immigrant and Refugee-serving Organizations
Technology in Human Services
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Podcast Overview
Marco Campana: Communications & Digital Strategy Consulting for Immigrant and Refugee-serving Organizations
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Publishing Since
10/28/2022
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Recent Episodes
August 18, 2024
TiHS Episode 46: Ibukun Abejirinde and Nancy Clark – compassion and virtual care for Newcomers and Refugees
<br /> Welcome to Episode 46 of the Technology in Human Services podcast. In this episode I’m joined by Ibukun Abejirinde and Nancy Clark to talk about their work looking at how to re-imagine digital or virtual health care through a compassionate lens, focusing on Newcomers to Canada. <br /> <br /> <br /> <br /> <a href="https://i0.wp.com/marcopolis.org/wp-content/uploads/2024/08/TiHS-Episode-46-Ibukun-Abejirinde-Nancy-Clark.png"></a><br /> <br /> <br /> In an <a href="https://km4s.ca/2023/04/beyond-technology-digital-health-compassion-for-canadian-immigrants-and-refugees/" target="_blank" rel="noreferrer noopener">article for Canadian Diversity</a> Ibukun wrote that it is “relevant to explore if and how the digitization of health care impacts the experience of compassionate care for marginalized groups, including immigrants and refugees.” <a href="https://www.ams-inc.on.ca/project/re-imagining-digital-health-compassion-through-the-lens-of-canadian-newcomers/" target="_blank" rel="noreferrer noopener">How do Newcomers experience virtual care</a>? How do they experience compassionate health care in general? With a number of colleagues Ibukun and Nancy continue to work on this question as well as <a href="https://www.womensacademics.ca/wihv/beyond-technology-beyond-healthcare/" target="_blank" rel="noreferrer noopener">new lines of inquiry regarding the overall settlement experience and the role of digital technology in supporting the settlement experience and setting newcomers up for success</a>. I think their research focuses on some essential questions that should impact the entire Newcomer-serving sector’s approach to digital transformation, hybrid service delivery, and how we can ensure that our virtual and hybrid services are equally compassionate, client centred, and ultimately focused on meeting the needs of our clients and communities. <br /> <br /> <br /> <br /> Some of the questions we discussed:<br /> <br /> <br /> <br /> <br /> * Ibukun, in your <a href="https://km4s.ca/2023/04/beyond-technology-digital-health-compassion-for-canadian-immigrants-and-refugees/" target="_blank" rel="noreferrer noopener">article for Canadian Diversity</a>, you wrote that it is “relevant to explore if and how the digitization of health care impacts the experience of compassionate care for marginalized groups, including immigrants and refugees.” How do Newcomers experience virtual care? How do they experience compassionate health care in general?<br /> <br /> <br /> <br /> * What lessons have you learned in your study? What recommendations do you have for health care practitioners as well as settlement practitioners?<br /> <br /> <br /> <br /> * What kind of investments are needed to ensure that virtual care is compassionate, appropriate, equitable, and accessible for Newcomers?<br /> <br /> <br /> <br /> * Access is a huge issue in many areas, such as language, transportation, systems navigation, etc. But when it comes to virtual care, digital access is something we need to talk about. Where does digital inclusion fit into a vision for compassionate virtual care for Newcomers? What needs to be done or considered?<br /> <br /> <br /> <br /> * Your work fits into an ongoing body of work and I’m curious where you see next steps for what you’ve learned and have been sharing. For example, recently Access Alliance with other partners published A <a href="https://km4s.ca/publication/a-qualitative-study-on-the-virtual-emergency-department-care-experiences-of-equity-deserving-populations-2024/" target="_blank" rel="noreferrer noopener">qualitative study on the Virtual Emergency Department care experiences of equity-deserving populations</a>. They found that “Patients from equity-deserving populations described negative past experiences with ED in-person care, which included recounts of discrimination or culturally insensitive care while waiting to see the ED physician or nurse. Conversely,
February 22, 2024
TiHS Episode 45: Tracey Mollins – Alphaplus, a sectoral digital support model that should be replicated
Welcome to episode 45 of the Technology in Human Services podcast. In this episode I chat with Tracey Mollins from AlphaPlus, an organization that provides digital support and solutions from peers in Ontario's literacy community.
August 30, 2023
TiHS Episode 44: Lucia Harrison – getting hybrid services and work right is a whole organization effort
Welcome to episode 44 of the Technology in Human Services podcast. In this episode I chat with Lucia Harrison, CEO of the Kitchener-Waterloo Multicultural Centre about her experiences transitioning to hybrid services and a hybrid workplace that includes a 4-day work week. The effort, and it took a great effort, resulted in a 95% satisfaction rate from staff, particularly when it came to improved work-life balance. All organizations are going through this change, trying to figure it out, trying to find the right mix. Lucia has many lessons to share. Lessons you can implement in your organization.
11 total episodes available
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