Technology, Media & Telecom Intelligence explores insights and trends shaping the wireless, internet, TV and streaming industries. Join J.D. Power experts for engaging discussions and unique perspectives around evolving customer expectations and emerging technologies. This is a must-listen for anyone seeking to understand and navigate the rapidly changing TMT marketplace.
Technology, Media & Telecom Intelligence
Claim This Podcastby J.D. Power
5.0(1 reviews)
4 episodes
Updated Daily
Accepts GuestsHas Sponsors
11
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality22
Social0
YouTube0
Engagement0
Podcast Overview
Technology, Media & Telecom Intelligence explores insights and trends shaping the wireless, internet, TV and streaming industries. Join J.D. Power experts for engaging discussions and unique perspectives around evolving customer expectations and emerging technologies. This is a must-listen for anyone seeking to understand and navigate the rapidly changing TMT marketplace.
Language
🇺🇲
Publishing Since
5/5/2025
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11
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality22
Social0
YouTube0
Engagement0
6
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1
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12
Growth Opportunities
excellent
Episode Length
15 minutes
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3.0/5
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Every 31 days
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Recent Episodes
October 20, 2025
Where Is the Value in TV? | Ep 4
<p>In this episode, host Andrew Heath discusses the evolving landscape of TV consumption with Guy Cacciarelli and Carl Lepper. The conversation covers the differences between linear TV and streaming services, customer satisfaction trends, the role of bundling, and the impact of live events on viewing habits.</p><p><br></p><p>Join us for a deep dive into what customers value most in their TV experience and how providers are adapting to meet these demands.</p><p><br></p><p>Timestamps:</p><p><br></p><p>(01:02) Understanding TV Terminology</p><p>(03:29) Customer Satisfaction in TV Services</p><p>(06:06) The Impact of Bundling on TV and Streaming</p><p>(09:48) The Future of TV: Content and Live Events</p><p><br></p><p>Subscribe now for more expert insights and stay ahead in the dynamic TMT landscape! </p><p><br></p><p>#TVStreaming #LinearTV #CustomerSatisfaction #MediaTrends #JDPower #Telecom #Podcast #Telecommunications #Streaming #StreamingServices #TVServices</p>
August 6, 2025
Are Wireless Customers Delighted? | Ep 3
<p>Welcome to the J.D. Power Technology, Media & Telecom Podcast, hosted by Andrew Heath. This episode focuses on wireless service providers and analyzes whether wireless customers are truly delighted.</p><p><br></p><p>Andrew is joined by Jenny Corwin and Carl Lepper to discuss changes in customer surveying methods, key drivers of customer satisfaction and consumer insights ranging from value for price paid to network reliability.</p><p><br></p><p>The episode also looks at the balance between affordability and service quality, the competitive landscape in wireless services, and the ongoing quest for customer satisfaction.</p><p><br></p><p>(00:17) Overview of Wireless Service Providers</p><p>(01:31) Changes in Customer Survey Methods</p><p>(02:26) Key Drivers of Customer Satisfaction</p><p>(03:42) Balancing Price and Value in Wireless Services</p><p>(06:32) Network Quality and Customer Expectations</p><p>(09:03) Competitive Market Insights</p><p>(11:26) Are Wireless Customers Delighted?</p><p><br></p><p>Follow J.D. Power to gain a deeper understanding of how wireless service providers can better meet consumer needs!</p>
July 1, 2025
Bundling for Success | Ep 2
Industry experts Andrew Heath, Carl Lepper, and Jenni Corwin examine the advantages and disadvantages of service bundling for consumers and providers, revealing satisfaction levels and improvement strategies in this episode.
4 total episodes available
Recent guests on Technology, Media & Telecom Intelligence
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Andrew Heath
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Carl Lepper
Guest
Jenni Corwin
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Frequently asked questions
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- What is Technology, Media & Telecom Intelligence?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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