The AI-Customer Service podcast brings together industry leaders, innovators, and forward-thinkers to discuss the future of AI and its impact on customer service and support.
The AI-Customer Service Podcast
Claim This Podcastby Kommunicate
5 episodes
Updated Bi-weekly
Accepts GuestsHas SponsorsLocation 🇮🇳
34
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality34
Social0
YouTube86
Engagement0
Podcast Overview
The AI-Customer Service podcast brings together industry leaders, innovators, and forward-thinkers to discuss the future of AI and its impact on customer service and support.
Language
🇺🇲
Publishing Since
11/6/2024
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34
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality34
Social0
YouTube86
Engagement0
7
Excellent Areas
0
Good Performance
12
Growth Opportunities
excellent
Episode Length
10 minutes
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needs improvement
Publishing Consistency
Every 24 days
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Recent Episodes
November 28, 2025
Building Your Own AI Chatbot for Customer Support with Ken Benet
<p>In this episode of The AI-Customer Service Podcast, host <a href="https://www.linkedin.com/in/manab-boruah/" target="_blank" rel="noopener noreferer"><strong>Manab Boruah</strong></a> sits down with <a href="https://www.linkedin.com/in/kenbenet/ " target="_blank" rel="noopener noreferer"><strong>Ken Benet</strong></a>, an expert in intelligent automation and customer experience transformation. Together, they break down what it really takes for companies to build their own AI chatbot for customer support—from identifying the right use cases to choosing the best AI models, designing smooth handoffs, evaluating ROI, and avoiding common implementation pitfalls.</p><p>Ken shares practical insights from years of helping global teams adopt AI, along with real examples of what works (and what doesn’t) when deploying automation in customer service.</p><p>Whether you're a CX leader, product manager, or anyone exploring AI-driven support, this episode gives you a clear roadmap to get started the right way.</p><p><br></p><p>Ken's LinkedIn - https://www.linkedin.com/in/kenbenet/ </p><p>This episode is brought to you by Kommunicate. Kommunicate is an AI-powered customer service automation platform.</p><p><br></p><p>Kommunicate's LinkedIn - https://www.linkedin.com/company/kommunicate/ </p><p><br></p><p><br></p>
February 11, 2025
The Future of Email Automation with Devashish Mamgain, Co-Founder & CEO of Kommunicate
<p>In this episode of the AI-Customer Service Podcast, host<a href="https://www.linkedin.com/in/manab-boruah/" target="_blank" rel="ugc noopener noreferrer">Manab Boruah</a> interviews<a href="https://www.linkedin.com/in/devashish-mamgain-1a639320/" target="_blank" rel="ugc noopener noreferrer">Devashish Mamgain</a>, CEO of<a href="https://www.kommunicate.io/product/ai-email-ticketing/?utm_source=spotify&utm_medium=description&utm_campaign=email+automation" target="_blank" rel="ugc noopener noreferrer">Kommunicate</a>, about the transformative role of AI in customer service, particularly focusing on email automation.</p><p>They discuss the challenges businesses face with email support, how Kommunicate's AI solution works, the importance of maintaining brand voice, and the integration of AI with existing systems. Devashish shares insights on cost savings, efficiency gains, and the impact of AI on customer satisfaction. The conversation also touches on technical challenges, data privacy, and the future of customer support with AI.</p><p><br></p><p>Takeaways</p><ul><li>Email is often the first support channel for businesses.</li><li>Automating email support is more complex than chat due to detailed user queries.</li><li>AI can help reduce the workload on support agents significantly.</li><li>Maintaining brand voice is crucial when implementing AI solutions.</li><li>Integration with existing ticketing systems is essential for smooth transitions.</li><li>AI can automate not just basic queries but also complex ones with the right training.</li><li>Customer satisfaction scores can improve significantly with AI support.</li><li>Data privacy and security are top priorities in AI implementations.</li><li>Feedback mechanisms are vital for continuous improvement of AI systems.</li><li>The future of customer support will focus on proactive engagement with customers.</li></ul><p><br></p><p>Chapters</p><p>(00:00 - 07:03) The Pain Points of Email Support</p><p>(07:04 - 09:34) Challenges in Managing Email Support</p><p>(09:35 - 14:08) How Communicate's AI Email Automation Works</p><p>(14:09 - 16:58) Ensuring Brand Consistency with AI</p><p>(16:59 - 19:58) Cost Savings and Efficiency from Automation</p><p>(19:59 - 21:56) AI's Impact on Customer Satisfaction</p><p>(21:57 - 24:39) Technical Challenges in Building Email Automation</p><p>(24:40 - 27:21) Data Privacy and Security in AI Systems</p><p>(27:22 - 29:50) Feedback Mechanisms for AI Improvement</p><p>(29:51 - 35:24) The Future of AI in Customer Support</p><p>(35:25 - 39:32) What's Next for Communicate</p><p>(39:33 - 42:36) First Steps for Businesses to Implement AI</p>
November 27, 2024
Transforming Customer Experience with AI
Manab Boruah talks to certified customer experience professional Ian Golding about leveraging AI to transform customer service, emphasizing the importance of balancing automation with human empathy.
5 total episodes available
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- What is The AI-Customer Service Podcast?
- How often does this podcast release new episodes?
This podcast updates bi-weekly.
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This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
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Information about guest appearances is not available.
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