The AiCR Exchange brings together leaders across mortgage and financial services for conversations on document-heavy workflows, operational challenges, and how teams evaluate technology in practice.
Hosted by Joe Furlong, President and CEO of AiCR, each episode focuses on experience-driven perspectives rather than theory or demos.
From Research to Startup: Inside Lehigh’s Venture Studio
How can universities turn promising research into viable businesses? Moving a discovery from the lab to the market takes more than technical expertise. It requires identifying customer needs, testing commercial potential, and finding the right people to build a business around the technology. Joe Furlong speaks with Chris Kauzmann of Lehigh University’s Venture Studio about an approach to commercializing university research. Rather than expecting faculty researchers to become entrepreneurs an...
8 Sept 2026
The Strangest Cases That Crossed the Desk
Mortgage due diligence can uncover far more than missing documents or underwriting issues. Some loan files contain stories that are difficult to believe. Joe Furlong speaks with Scott Bledsoe, Director of Operations of the Due Diligence Group at MIAC Analytics, about the realities of reviewing mortgage loans and the unusual cases that can surface along the way. They cover how due diligence works, what reviewers look for across credit, compliance, and loan documentation, and how the work has ...
25 Aug 2026
Marketing Has Entered the Chat
Marketing is more than posting on social media. It involves understanding the audience, building a consistent brand, testing ideas, tracking results, and using what the data shows to improve the next campaign. Joe Furlong speaks with Kelly, Kaylyn, and Lyana from AiCR about how their marketing team has expanded and how its approach has developed over the past year. They discuss the work behind campaigns, from branding and website development to analytics, A/B testing, video, and content that ...
24 Jun 2026
Behind the Screens, The Minds Powering AiCR
Meet the developers who built the AiCR platform from the ground up. What does it actually take to build something that's never been built before? In this episode, host Joe Furlough sits down in the office with the three developers behind AiCR, Mychal, Paolo, and RJ, for an honest, unscripted conversation about what it's really like to build a platform at the edge of what's technically possible. They talk through the challenges of working with unstructured data, the reality of their daily ro...
10 Jun 2026
The Future of MSRs
Mortgage servicing rights are one of the most complex assets in the market, and one of the most misunderstood. What does it actually take to value and trade MSRs at scale? Joe Furlong sits down with Mike Carnes, who leads the MSR team at MIAC, to break down how the MSR market really works. Mike's team handles over $52 trillion in annual MSR valuations across residential and commercial, and he's been doing this for 33 years. He walks through what drives MSR pricing today, why buyers are ...
27 May 2026
Whole Loan Trading
Whole loan trading is the market where mortgage loans are bought and sold between lenders and investors. What happens when a loan can’t be sold through a traditional agency channel? In this episode of The AiCR Exchange, Joe Furlong speaks with Nick Dorn, who leads MIAC’s whole loan trading desk. Nick explains how scratch and dent, non-QM, and non-performing loan sales work, what investors are looking for, and how deals actually get executed behind the scenes. What scratch and dent loans are a...
12 May 2026
Working with Historical Documents
Historical document research depends on organizing large amounts of handwritten records, archived files, and disconnected information. How do historians and researchers actually work through decades of documents to find what matters? In this episode of The AiCR Exchange, Joe Furlong sits down with Dr. Jonathan DeCoster, Kathleen Miller, and Miles Gabrielli-Burke from the University of New England to talk about historical document research, community-based learning, and the challenges of worki...
16 Apr 2026
Details Behind Behavioral Modeling
This episode breaks down how behavioral models are built and used in mortgage and capital markets. How do you actually turn loan data into something you can trust for decision-making? In this conversation, the focus is on what goes into behavioral modeling beyond the surface level. It walks through how teams think about prepayment and default behavior, what data matters, and where models can break down if assumptions are off. The discussion stays grounded in how this work is done day to day, ...
25 Mar 2026
From Classroom to Capital Markets
In this episode of The AiCR Exchange, Joe Furlong sits down with Patrick Zoro, Professor and MFE Program Lead at Lehigh University, to discuss how students move from the classroom into real careers in capital markets. Patrick brings a unique perspective, having worked on Wall Street before transitioning into academia. The conversation focuses on what actually matters for students trying to break into finance today and how that has changed with AI. They cover: Why coursework alone is no ...
10 Mar 2026
Due Diligence, The Eurozone
In this episode of The AiCR Exchange, Joe Furlong is joined by John Cooper, who leads MIAC’s due diligence efforts across the United Kingdom and the Eurozone. They discuss how loan review and securitization due diligence differ between the U.S. and European markets, including the impact of lender-specific processes, documentation standards, and regulatory frameworks across different countries. The conversation explores how these differences affect loan file structure, review procedures, and ...
25 Feb 2026
The Innerworkings of Whole Loan Valuation
In this episode of The AiCR Exchange, Joe Furlong is joined by Dean Hurley, who leads MIAC’s Whole Loan Valuation Group, for a detailed look at how residential, commercial, and consumer whole loans are valued in today’s market. They discuss MIAC’s structured valuation process, including data normalization, assumption setting, cash flow modeling, and supervisory review. The conversation highlights why data quality is critical, how assumptions are applied when data is incomplete or inconsistent...
12 Feb 2026
The ABCs of Mortgage Delivery and Data
In this episode of The AiCR Exchange, Joe Furlong is joined by Paul Raebel for a behind-the-scenes look at mortgage loan delivery and what it actually takes to sell and securitize loans with Fannie Mae, Freddie Mac, and Ginnie Mae. They discuss why data quality drives the entire delivery process, how missing or inconsistent data creates bottlenecks, and where issues most commonly surface during agency deliveries. The conversation covers common data challenges, modified loans, early buyouts, a...
28 Jan 2026
Behind the Scenes of SBA Lending
In this episode of The AiCR Exchange, Joe Furlong is joined by Eric Dunham for a behind-the-scenes look at SBA lending and the realities of financing small and mid-sized business acquisitions. They discuss how SBA loans are structured, why the process is highly document-intensive, and where delays typically occur in practice. The conversation covers common transaction pitfalls, the role of borrower and seller cooperation, and how experienced advisors help keep deals moving. The episode also t...
21 Jan 2026
The Story Behind AiCR Marketing
In the first episode of The AiCR Exchange, Joe Furlong, President and CEO of AiCR, sits down with Kelly Granillo, who leads marketing for AiCR and the broader MIAC enterprise. They discuss how AiCR has approached building a plainspoken, product-forward brand in a market crowded with AI hype. The conversation covers why understanding real document and operational pain matters, how AiCR’s messaging has evolved over its first year in market, and what marketing strategies have worked, failed, or ...
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