Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
The CX Cast
Claim This Podcastby Forrester
4.9(85 reviews)
224 episodes
Updated Daily
Accepts GuestsHas SponsorsLocation 🇺🇸
74
Podcast Authority
BetaGoodBased on show quality, social media presence, reviews, charts, and more
Quality76
Social0
YouTube86
Engagement92
Podcast Overview
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
Language
🇺🇲
Publishing Since
4/1/2021
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74
Podcast Authority
BetaGoodBased on show quality, social media presence, reviews, charts, and more
Quality76
Social0
YouTube86
Engagement92
7
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10
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excellent
Episode Length
30 minutes
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Every 9 days
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Recent Episodes
June 18, 2026
453: Build The Experience AI Can’t At CX Summit EMEA
Host Hannah interviews Mickael Subileau, Nicolo Broccati, Adam Kaye, James O'Connor, Krishneel Naidu, Richard Prochazka, Tina Lilje, and Adelita Artero about building human-centric customer experiences that AI cannot replicate.
June 11, 2026
452: Redesigning The B2B Enterprise For CX Led Growth At Expereo
Angelina Gennis and Martin Gill interview Amory Somers-Vine, Customer Experience Director at Expereo, about driving B2B enterprise growth through customer-centric change and fixing real problems fast.
June 5, 2026
Embrace The AI Innovation Lifecycle
Forrester Principal Analyst Manuel Geitz interviews hosts Angelina and Martin, explaining how AI transforms the innovation lifecycle by prioritizing decision quality over speed to drive customer value.
224 total episodes available with 115 transcripts
Recent guests on The CX Cast
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Mickael Subileau
Guest
Nicolo Broccati
Guest
Adam Kaye
Guest
James O'Connor
Guest
Krishneel Naidu
Guest
Richard Prochazka
Guest
Tina Lilje
Guest
Adelita Artero
Guest
Amory Somers‑Vine
Guest
Manuel Geitz
Guest
Angelina Gennis
Guest
Martin Gill
Guest
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Frequently asked questions
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- What is The CX Cast?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 10 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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