The CX Cast
Hosted by Martin Gill and Angelina Gennis · Forrester
4.8from 86 ratings
- 239
- Episodes
- 132
- Transcribed
- 86
- Ratings
- Daily
- Cadence
- 2021
- First episode
- 157K
- YouTube views
About The CX Cast
Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
- Publisher
- Forrester
- Category
- news
- Language
- en
- Explicit
- No
- First episode
- 1 Apr 2021
- Latest episode
- 8 Oct 2026
Latest episodes
132 of 239 episodes have a transcript.
8 Oct 2026TRANSCRIPT
468: Journey Mapping Essentials: Journey Innovation
1 Oct 2026TRANSCRIPT
467: Journey Mapping Essentials: Supercharging Your Journey Mapping
24 Sept 2026TRANSCRIPT
466: Journey Mapping Essentials: Why Every Organization Needs A Journey Atlas
Inside a recent episode
468: Journey Mapping Essentials: Journey Innovation
Published 8 Oct 2026 · Transcript excerpt
[…] And maybe there's an opportunity to create something that is very tailored to them. So the data provides a scaffolding that really sparks ideas and that signals where there might be opportunities. Maybe it's even a plateauing CX metric. We saw this example a couple of years ago. EON saw that its net promoter score around its bill payment journey was plateauing. It just wasn't moving. They've done so much to clarify, simplify their bills, and they needed to at some point go back to the drawing board and re-observe and re-analyze what it was that their customers wanted on top of a really simple, effective experience. […]
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See plansWho has been a guest on The CX Cast
Names identified in recent episode analyses. Showing up to five guests.
- Joana de Quintanilha
- Enza Iannopollo
- Senem Biyikli
- Michelle Samuel
- Ben Phillips
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
- YouTube views
- 156,916
- Score snapshot 15 Sept 2025
- Apple Podcasts (US)
- 4.7 / 5
- 51 ratings
- Spotify
- 5.0 / 5
- 35 ratings
Podcast Authority Score: 74 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
- Quality
- 76
- Social presence
- 0
- YouTube
- 86
- Engagement
- 92
Contact The CX Cast
- Guest appearances
- Books guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
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Questions about The CX Cast
Who hosts The CX Cast?
Martin Gill and Angelina Gennis host the show. Published by Forrester.
How often do new episodes come out?
The show publishes daily, based on its RSS feed.
Does The CX Cast take guests?
Yes. Guests have been identified in episode analyses.
Where can I read transcripts?
132 of 239 episodes have a transcript on Pod Engine. Full transcripts are available with a Pod Engine plan.
Host of The CX Cast?
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