Experience Action
Hosted by Jeannie Walters · Jeannie Walters, CCXP, CSP
5.0from 9 ratings
- 186
- Episodes
- 27
- Transcribed
- 9
- Ratings
- Daily
- Cadence
- 2022
- First episode
- 56K
- YouTube views
About Experience Action
Experience Is Everything: The CX Podcast with Jeannie Walters is where customer experience leaders get real strategy for building what comes next, not just managing what already happened. It explores what it actually takes to build proactive customer experience: the mindset that shapes how your team sees every interaction, the strategy that turns that mindset into a plan, and the discipline that makes it stick day after day. Hosted by Jeannie Walters, CCXP, CSP, and author of the USA Today bestseller Experience Is Everything, each episode gives CX leaders real answers they can put to work immediately.
- Publisher
- Jeannie Walters, CCXP, CSP
- Category
- business · business · business
- Language
- en
- Explicit
- No
- First episode
- 8 Dec 2022
- Latest episode
- 6 Oct 2026
Latest episodes
27 of 186 episodes have a transcript.
6 Oct 2026
Trust with a Capital T
29 Sept 2026
Reshaping CX with AI
22 Sept 2026
Fund This. CX Trends to Budget.
Inside a recent episode
Speak the Language, Know the Value, Know Your Worth
Published 15 Sept 2026 · Transcript excerpt
[…] Leaders are constantly weighing what can we do to make things better for our organization and how can we manage risk? So if we're talking about terms that don't really mean anything to them, if we're discussing things like, and I just had this happen in a meeting, well, we really need our call centers to understand empathy better. And that was the full sentence. What does that mean to me as the chief financial officer or the chief revenue officer? What I hear is, does that mean that we're having a lot of problems? Does that mean that we're going to have longer times on the calls and have a higher cost to serve? […]
Read the full transcript with a Pod Engine plan.
See plansWho has been a guest on Experience Action
Names identified in recent episode analyses. Showing up to five guests.
- Betsy Rohtbart
- Larissa Salazar
- Dr Elizabeth ErkenBrack
- Dr Amy Climer
- Ovetta Sampson
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
- YouTube views
- 55,588
- Score snapshot 15 Sept 2025
- Apple Podcasts (US)
- 5.0 / 5
- 6 ratings
- Spotify
- 5.0 / 5
- 3 ratings
Podcast Authority Score: 78 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
- Quality
- 94
- Social presence
- 0
- YouTube
- 85
- Engagement
- 68
Contact Experience Action
- Guest appearances
- Books guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
Shows with a similar audience
Questions about Experience Action
Who hosts Experience Action?
Jeannie Walters host the show. Published by Jeannie Walters, CCXP, CSP.
How often do new episodes come out?
The show publishes daily, based on its RSS feed.
Does Experience Action take guests?
Yes. Guests have been identified in episode analyses.
Where can I read transcripts?
27 of 186 episodes have a transcript on Pod Engine. Full transcripts are available with a Pod Engine plan.
Host of Experience Action?
Claim your podcast to manage its listing and keep your show details accurate.
Pod Engine is an independent podcast discovery and analytics service and is not affiliated with or endorsed by this podcast. Artwork and show content belong to their owners. Full legal notice.
Explore this show
Podcast research with Pod Engine