Experience Action
Claim This Podcastby Jeannie Walters, CCXP
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Podcast Overview
<p>How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!</p>
Language
🇺🇲
Publishing Since
12/8/2022
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Recent Episodes
May 19, 2026
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May 12, 2026
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Host Alex Johnson interviews fintech support professional Fatima Diallo about building trust and customer-centricity in emerging markets with limited resources.
May 5, 2026
The Future of CX, According to Those Building It (CX Pulse Check - May 2026)
AI is loud right now, but the real question is quieter: how do we use it to create a better customer experience without losing the human at the center? From the floor of CXPA CX Leaders Advance, Jeannie Walters grabbed a few brilliant minds and asked one simple prompt: What’s the one thing we should be thinking about for the future of CX? The answers go far beyond any single trend. From evolving skill sets and smarter measurement to human-centered design and change management, this episode br...
167 total episodes available with 21 transcripts
Recent guests on Experience Action
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Jeannie Walters
Guest
Deborah Reuben
Guest
Paloma Paraja
Guest
Jennie Lewis
Guest
Rob Markey
Guest
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Frequently asked questions
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- What is Experience Action?
<p>How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here to give you the answers you need! You won't want to miss an episode! Do you have a question? Visit askjeannie.vip to leave Jeannie a voicemail!</p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 10 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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