The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you'll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
Doing Customer Experience Right with Stacy Sherman
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Podcast Overview
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you'll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
Language
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Publishing Since
7/5/2021
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Recent Episodes
June 23, 2026
217. Building an Irresistible Brand: The Link Between Employee Engagement and Customer Service | Josh Bersin (Replay)
Host Stacy Sherman interviews HR industry expert Josh Bersin about how employee engagement drives exceptional customer service and builds an irresistible brand.
June 16, 2026
216. How to Serve Customers Faster, Better, and Smarter at Scale | Alvin Stokes
Host Stacy Sherman interviews Alvin Stokes of Princess Cruises about strategically implementing AI for enhanced customer experience and revenue growth.
June 9, 2026
215. How to Orchestrate Better Customer Experiences with Agentic AI | Pierre Charchaflian
Host Stacy Sherman interviews IBM's Pierre Charchaflian on leveraging agentic AI to proactively anticipate and solve customer needs, transforming reactive experiences into anticipatory ones for lasting loyalty.
217 total episodes available with 101 transcripts
Recent guests on Doing Customer Experience Right with Stacy Sherman
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Josh Bersin
Guest
Alvin Stokes
Guest
Pierre Charchaflian
Guest
Chris Morrissey
Guest
Martin Villanueva
Guest
Jon Picoult
Guest
Isabelle Zdatny
Guest
Jennifer Lee
Guest
Alicia Skubick
Guest
Andrew Bertera
Guest
Pablo Payet
Guest
Eric Skeens
Guest
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Frequently asked questions
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- What is Doing Customer Experience Right with Stacy Sherman?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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