Doing Customer Experience Right with Stacy Sherman
Hosted by Stacy Sherman · Stacy Sherman: Award-Winning Speaker and Customer Experience Expert
5.0from 72 ratings
- 233
- Episodes
- 118
- Transcribed
- 72
- Ratings
- Daily
- Cadence
- 2021
- First episode
- 64K
- YouTube views
About Doing Customer Experience Right with Stacy Sherman
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you'll hear inspiring life lessons and personal triumphs that help businesses capture customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.
- Publisher
- Stacy Sherman: Award-Winning Speaker and Customer Experience Expert
- Category
- business · business
- Language
- en
- Explicit
- No
- First episode
- 5 Jul 2021
- Latest episode
- 13 Oct 2026
Latest episodes
118 of 233 episodes have a transcript.
13 Oct 2026TRANSCRIPT
233. How to Use New Research to Drive Massive Business Growth | Rick Parrish
6 Oct 2026TRANSCRIPT
232. 8 Proven Ways to Celebrate CX Day & Customer Service Week All Year, and Why They Boost Retention | Stacy Sherman
29 Sept 2026TRANSCRIPT
231. AI Deepfake Warning: Phone Hacked In Front Of 1K People | John Sileo
Inside a recent episode
233. How to Use New Research to Drive Massive Business Growth | Rick Parrish
Published 13 Oct 2026 · Transcript excerpt
[…] That is a huge recovery requirement. Also, the fact is 54% actively tell others when they had a negative experience. And 29% never, ever even tell you. So you can't even fix the challenge, the problem to get them back. So you have to get it right. You have to do CX right at the beginning. Now let's talk about how you do that. My own framework, it literally starts with defining what is the emotion that you actually want customers to feel and make sure that every single person from HR, IT, marketing, sales, product, that they're all aligned and agreeing on that key emotion. Because if you don't set that, then you're never going to be able to create that, design that and measure against that. […]
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See plansWho has been a guest on Doing Customer Experience Right with Stacy Sherman
Names identified in recent episode analyses. Showing up to five guests.
- Rick Parrish
- John Sileo
- Bill Price
- Jason Ten-Pow
- Jim Knight
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
- YouTube views
- 64,140
- Score snapshot 15 Sept 2025
- Apple Podcasts (US)
- 5.0 / 5
- 54 ratings
- Spotify
- 4.9 / 5
- 18 ratings
Podcast Authority Score: 80 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
- Quality
- 77
- Social presence
- 94
- YouTube
- 76
- Engagement
- 85
Contact Doing Customer Experience Right with Stacy Sherman
- Guest appearances
- Books guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
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Questions about Doing Customer Experience Right with Stacy Sherman
Who hosts Doing Customer Experience Right with Stacy Sherman?
Stacy Sherman host the show. Published by Stacy Sherman: Award-Winning Speaker and Customer Experience Expert.
How often do new episodes come out?
The show publishes daily, based on its RSS feed.
Does Doing Customer Experience Right with Stacy Sherman take guests?
Yes. Guests have been identified in episode analyses.
Where can I read transcripts?
118 of 233 episodes have a transcript on Pod Engine. Full transcripts are available with a Pod Engine plan.
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