The Multifamily Marketing podcast for owners, operators, and marketers who want real results. Hosted by Resident360's Josh Grillo and Caroline Mills, this weekly show delivers actionable strategies to boost occupancy, improve retention, and grow your property brand. From social media to SEO, branding to paid ads—you'll learn what works (and what doesn't) in today's multifamily marketing landscape. Subscribe for weekly insights that drive leases and portfolio performance.
Ep 59: Your Leasing Team Is Getting Leads. Are They Getting Leases?
Getting leads is one thing. Turning those leads into signed leases is another—and sometimes the difference comes down to what happens during a single conversation.
In this episode of The Multifamily Marketers Podcast, hosts Josh Grillo and Caroline Mills take a deep dive into Resident360's Leasing Accelerator Blueprint, a hands-on training program designed to help leasing teams improve their conversations, build stronger connections with prospects, and ultimately convert more tours into leases.
Drawing from Caroline's recent training with a multifamily client, they break down the entire leasing journey—from answering inbound calls and asking better discovery questions to delivering personalized tours, handling objections, asking for the lease, and following up with purpose. Plus, Caroline shares practical techniques, real role-playing examples, and simple ways managers can reinforce these skills long after the training ends.
You'll learn:
Why leasing teams need to shift from simply processing applications to earning them
How to use the GREAT method to turn inbound calls into meaningful conversations and scheduled tours
Why asking better discovery questions—and remembering personal details—can improve the leasing experience
How to prepare for and deliver tours that sell benefits instead of just listing features
How the LAER method helps leasing agents confidently address objections and ask for the lease
Why generic follow-ups like "just checking in" don't work—and how to create a more effective 30-day follow-up strategy
How managers can make leasing training stick through role-playing, coaching, and consistent measurement
To suggest a topic, get in touch!
For more multifamily marketing help or to learn about Resident360's Leasing Accelerator Blueprint, connect with us at Resident360.com (https://www.resident360.com/).
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30 Sept 2026
Ep 58: Is Your Corporate Website Helping - or Hurting - Your Leasing?
Your property websites get plenty of attention—but what about the website behind the company managing those properties?
In this episode of The Multifamily Marketers Podcast, hosts Josh Grillo and Caroline Mills explore why the corporate website is an often-overlooked part of the multifamily marketing ecosystem. Residents, owners, investors, vendors, prospective employees, and referral partners are all researching your company—and what they find can influence whether they trust you enough to take the next step.
From reputation and referrals to SEO, AI search, social proof, and brand credibility, Josh and Caroline break down what a strong corporate website should actually accomplish—and how to know when yours is ready for a redesign. Ep 58 - Transcript
You'll learn:
Why your corporate website matters to far more than owners and investors
How a corporate website can build—or undermine—trust in your company and properties
Why your website, Google reviews, reputation, and brand need to tell a consistent story
The five things every corporate website should clearly communicate
How corporate websites support referrals, SEO, and AI-powered search
Why case studies, testimonials, core values, portfolio work, and social proof matter
How to determine whether your corporate website needs a redesign
To suggest a topic, get in touch!
For more multifamily marketing help, connect with us at Resident360.
Drop Us a Review If You Enjoyed the Episode!
23 Sept 2026
Ep 57: Your Next Leasing Competitor Is the Renter's AI
What happens when AI stops simply helping renters search for apartments—and starts doing the research, comparing, screening, and eventually taking action for them?
In this episode of The Multifamily Marketers Podcast, hosts Josh Grillo and Caroline Mills explore the next evolution of AI-powered apartment search, sparked by a Google Gemini commercial Caroline saw during an NFL game showing AI being used specifically for apartment hunting.
From AI comparing total monthly costs and analyzing reviews to potentially communicating with leasing assistants and scheduling tours, Josh and Caroline discuss what happens when AI begins representing the renter, not just the property—and what multifamily marketers should be doing now to prepare.
You'll learn:
Why Google's mainstream advertising of AI-powered apartment hunting signals a major shift in renter behavior
How renter-side AI could dramatically shorten the traditional apartment search funnel
Why properties may be considered—and eliminated—without ever receiving a website visit or lead
How websites need to serve both human renters and AI systems with clear, structured information
Why pricing, fees, pet policies, parking, availability, and other property details need to be accurate and consistent everywhere
How AI could make transparency and data accuracy a competitive advantage
Five practical steps multifamily teams can take now to improve their AI discoverability
To suggest a topic, get in touch!
For more multifamily marketing help, connect with us at Resident360.
Drop Us a Review If You Enjoyed the Episode!
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Apple Podcasts (US)
5.0 / 5
5 ratings
Spotify
5.0 / 5
11 ratings
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