Podcast Overview
<p>Subscribe to the podcast via your channel of choice and never miss an episode!</p>
Language
🇺🇲
Publishing Since
11/10/2021
Reach the team behind Verint Podcasts
Verified contact details for this show aren't on file yet — sign up to get notified when they land.
Recent Episodes
October 15, 2024
CX Sofa Series: How an Inclusive Community Helps the FA Achieve CX Goals
Episode 6 with Tim Bamber (Community Lead, the FA) focuses on the role of community in developing customer and user experiences. Leveraging Verint Community to bring together everyone involved in English football, from grassroots organisations to pros, in one space, this governing body has expanded the project from its roots in coaching education to an all-inclusive digital space spanning everything from leagues and clubs to walking football and referees.Tim shares his thoughts on the role of...
July 18, 2024
AI for Employee Experience: Should we welcome our robot overlords?
<p>Episode 5 with David Singer (Global Vice President, Go-To-Market Strategy at Verint) focuses on the impact of AI on employee experience. In particular, how could AI be used to help with evaluating performance and compliance for career advancement? </p><p>Drawing on David’s decades of expertise, we delve into the practical applications of AI for the everyday agent experience. Join us as we explore the use of bots and automation, from alleviating the more repetitive and tedious parts of a CX role to supporting the careers of its human colleagues with unbiased performance reviews and assessments. </p><p>To take a sci-fi analogy, it’s not about robot overlords, it’s more like having Commander Data on the bridge to help your CX boldly go where it’s never gone before! </p>
June 13, 2024
CX Sofa Series: From Knowledge Management to Knowledge Automation
<p>Knowledge Management, vital to the success of any contact centre, is no longer just a searchable repository; the modern contact centre needs Knowledge As A Service, also known as Knowledge Automation, providing AI-powered, real-time, relevant information across the enterprise at users’ and agents’ fingertips. </p><p>Joining us on this episode of the CX Sofa Series is Heather Richards, VP Product Strategy and GTM, KM, at Verint, whose 20+ years of expertise take us on a whistlestop tour of the Knowledge Management landscape past, present, and future. She discusses hot topics including:</p><ul><li>How using AI in the contact centre might mean you’re not getting the benefits you think you are – and how Knowledge Automation can unlock that full potential</li><li>How Knowledge Management has traditionally been used – and how it’s evolved for modern day customer needs</li><li>The power of Knowledge Management as a single source of truth to address business challenges around elevating customer experiences while optimising labour resources </li></ul><p><b> </b></p><p> </p>
24 total episodes available
Deep-dive analytics for Verint Podcasts
Frequently asked questions
Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.
- What is Verint Podcasts?
<p>Subscribe to the podcast via your channel of choice and never miss an episode!</p> - How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 10 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Information about guest appearances is not available.
Legal Disclaimer
Pod Engine is not affiliated with, endorsed by, or officially connected with any of the podcasts displayed on this platform. We operate independently as a podcast discovery and analytics service.
All podcast artwork, thumbnails, and content displayed on this page are the property of their respective owners and are protected by applicable copyright laws. This includes, but is not limited to, podcast cover art, episode artwork, show descriptions, episode titles, transcripts, audio snippets, and any other content originating from the podcast creators or their licensors.
We display this content under fair use principles and/or implied license for the purpose of podcast discovery, information, and commentary. We make no claim of ownership over any podcast content, artwork, or related materials shown on this platform. All trademarks, service marks, and trade names are the property of their respective owners.
While we strive to ensure all content usage is properly authorized, if you are a rights holder and believe your content is being used inappropriately or without proper authorization, please contact us immediately at hey@podengine.ai for prompt review and appropriate action, which may include content removal or proper attribution.
By accessing and using this platform, you acknowledge and agree to respect all applicable copyright laws and intellectual property rights of content owners. Any unauthorized reproduction, distribution, or commercial use of the content displayed on this platform is strictly prohibited.