Welcome to the Voices of Hospice Leadership Podcast. On this podcast, we cover the most effective ways to grow your Hospice Agency. You will hear from professionals in the industry on what has worked for them and how you can implement the same tactics and techniques to take your practice to the next level.
Hospice Isn’t For Sale: How Education and Community Build Trust with Jaime Wasden-Ryum
What happens when a hospice stops trying to “sell hospice” and focuses instead on education, resources, relationships, and being a good steward of its community? In this episode of The Voices of Hospice Leadership Podcast, Brian Frantz talks with Jaime Wasden-Ryum, founder of Mountain View Hospice in Arizona. Jaime shares her journey from ER and trauma nursing into hospice and explains the philosophy that now shapes Mountain View Hospice. The conversation covers Jaime’s concept of “The New No...
10 Jul 2026
Protecting The Heart Of Hospice: Compassion Fatigue, Boundaries, And Better Care With Helen Bauer
Helen Bauer joins The Voices Of Hospice Leadership Podcast for a powerful conversation on compassion fatigue, professional boundaries, staff support, and what better hospice care really requires. Helen is a hospice nurse, end-of-life educator, advocate, founder of Hospice Navigation Services, and host of The Heart Of Hospice Podcast. With more than 16 years in hospice care, Helen brings a thoughtful and practical perspective on the emotional weight carried by hospice workers and the responsib...
19 Jun 2026
Hospice Is Not Giving Up: What Families Should Know Before Choosing Care
In this episode of The Voices Of Hospice Leadership Podcast, Brian Frantz speaks with Shahrouz Golshani, founder and president of Healing Care Hospice, about what families should understand before choosing hospice care. Shahrouz explains hospice as a shift from curative treatment to comfort-focused support, while emphasizing that hospice is not about giving up. It is about helping patients and families make informed decisions, manage symptoms, receive emotional and spiritual support, and focu...
20 May 2026
What Hospice Really is and Why Families Need to Know Sooner with Rachel Rankin
What does good hospice care really look like? In this episode of the Voices of Hospice Leadership Podcast, I sit down with Rachel Rankin, part owner and medical director of Bosque Trails Hospice in Albuquerque, New Mexico. Rachel shares why she and her partners started Bosque Trails Hospice, how a clinician-led team changes the care experience, and why locally owned hospice can offer a more personal and individualized approach for patients and families. We also talk about some of the bi...
1 May 2026
How Hospice Leaders Can Reduce Burnout and Improve Retention
In this episode of the Voices of Hospice Leadership Podcast, Brian Frantz talks with Katie Quine, hospice leader, coach, and founder of Leaders on Edge, about one of the biggest challenges in hospice today: burnout and staff retention. Katie shares insights from her experience in hospice leadership, including why staffing stability is directly connected to census growth, how leaders can recognize early signs of disengagement, and what it really takes to build a culture where teams feel suppor...
8 Apr 2026
Better Conversations, Better Transitions: A Home Health Nurse's Take on Hospice
In this episode, Brian sits down with Angie Oujiri, Director of Hospice for Vivie, serving families across Minnesota, North Dakota, and Wisconsin. With over 15 years in home health and palliative care, Angie brings a rare perspective on why so many hospice appropriate patients are hiding in plain sight inside home health caseloads. You'll learn how better conversations, earlier education, and stronger partnerships between home health and hospice teams can transform both care quality and...
13 Jan 2026
Eligibility Vs Readiness: Blue Monarch Hospice’s Approach to Care, Communication, And Census Growth
Episode Summary In this episode, you sit down with Raphael Akobundu, NP and CEO of Blue Monarch Hospice, serving families across North County San Diego. You unpack the difference between being eligible for hospice and being emotionally ready, common myths like 24/7 in-home care, and how clear communication with families and facilities reduces crisis decisions. Raphael also shares practical playbooks for reviews, referral partnerships, and what actually drives census growth in a competitive ma...
14 Nov 2025
Eligibility Vs. Readiness: How Samuel Powell Guides Families to Hospice with Confidence
Why This Episode Matters for Hospice Leaders When families hesitate, your census suffers. In this episode, you’ll learn practical language and field-tested frameworks to move families from fear to clarity, earn clinician buy-in, and empower your team to follow through without getting “salesy.” What You’ll Learn (At A Glance) Eligibility Vs. Readiness: How to guide families without pressureThe “Hospice Bank Account” Analogy: A simple way to explain the Medicare benefitDemystifying Meds: Refram...
7 Oct 2025
Leading with Compassion: How Not Matching Energy Transforms Care (w/ Ashleigh Lugar, Merrill Gardens)
RN leader Ashleigh Lugar (Merrill Gardens) shares how “not matching energy,” empowering staff, and early hospice education turn high-emotion moments into better outcomes for residents and families plus the top 5 signs it’s time to consider hospice in assisted living. Today’s guest is Ashleigh Lugar, RN, Regional Director of Health Services at Merrill Gardens. With 20 years in senior living and hospice, Ashleigh breaks down compassionate leadership, the difference between delegating and empowe...
2 Sept 2025
Peaceful Passage & End of Life Support with Kait McEwen
Welcome to another episode of the Voices of Hospice Leadership Podcast. In this conversation, host Brian Frantz sits down with Kait McEwen, founder of Peaceful Passage, to explore how her work complements hospice services and provides families with much needed support during the end of life journey. Kait brings a unique, non-medical perspective that focuses on advocacy, logistical planning, and guiding families through what can often feel overwhelming. She describes her role as “walking along...
17 Jun 2025
Boots on the Ground: Why Visibility and Culture Win in Hospice Marketing
Sannie Lee, Area Director of Sales, describes how Suncrest Care uses visibility and a strong internal culture to excel in hospice marketing, avoiding superficial tactics in this interview with Brian Frantz.
29 Apr 2025
Leading with Heart – A Conversation with Keely Vacca, Hospice Administrator
In this powerful episode of The Voices of Hospice Leadership, host Brian Frantz sits down with Keely Vacca, Hospice Administrator at Elara Caring, to explore the personal and professional journey that led her into hospice leadership. From early inspiration during nursing school to guiding teams through the challenges of end-of-life care, Keely shares what continues to drive her passion for this meaningful work. Topics include: The emotional rewards and realities of hospice careLeadership insi...
19 Mar 2025
Utilize What's Available in Different Search Engines with Lisa Glynn
In our very first episode, host Brian Frantz sits down with Lisa Glynn, R.N., and Co-Founder of Golden Rule Hospice, to discuss what sets her hospice agency apart in the highly competitive Atlanta market. Lisa shares her journey in hospice care, the founding of Golden Rule Hospice, and how the company has grown over the past nine years. They dive into the challenges of marketing hospice services, the power of online presence and reviews, and the importance of building strong relationships wit...
6 Nov 2024
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Welcome to the Voices of Hospice Leadership Podcast. Check out this episode to learn who we are, what you can expect from this podcast and why you should listen.
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