Well Delivered by Flowspace is a podcast for CPG and supply chain leaders who want to operate smarter and scale faster. Hosted by Flowspace CEO Ben Eachus, each episode features candid conversations with industry operators and innovators sharing real lessons on fulfillment, logistics, and execution. Tune in for practical insights, modern strategies, and perspectives you can apply immediately to improve performance, reduce friction, and stay ahead in a rapidly changing supply chain landscape.
Well Delivered by Flowspace
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6 episodes
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Podcast Overview
Well Delivered by Flowspace is a podcast for CPG and supply chain leaders who want to operate smarter and scale faster. Hosted by Flowspace CEO Ben Eachus, each episode features candid conversations with industry operators and innovators sharing real lessons on fulfillment, logistics, and execution. Tune in for practical insights, modern strategies, and perspectives you can apply immediately to improve performance, reduce friction, and stay ahead in a rapidly changing supply chain landscape.
Language
🇺🇲
Publishing Since
1/29/2026
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Recent Episodes
June 16, 2026
Scaling a Brand Without Losing Control | Katie Horgen, Founder of Bravo CPG
<p>Scaling brands takes more than revenue growth. In this episode of Well Delivered, Flowspace CEO Ben Eachus speaks with Katie Horgen, Founder of Bravo CPG, about the operational foundations brands need before they can grow sustainably — from knowing true unit economics to building clean data, right-sizing teams, and choosing partners who can support the realities of growth.</p><p><br></p><p>Katie shares lessons from her career in the Marine Corps, fast-growing startups, and consulting with consumer brands at different stages of scale. The conversation explores why scaling brands often over-focus on top-line growth, underestimate the cost of retail expansion, and try to automate before their data and processes are ready. Katie also explains why strong partners, operational flexibility, and human support remain essential as brands grow.</p><p><br></p><p><strong>Key takeaways</strong></p><ul><li>Scaling brands need clear unit economics before chasing growth.</li><li>Top-line revenue means little without margin discipline.</li><li>Clean data and processes should come before automation.</li><li>SKU complexity can quietly drain resources and profitability.</li><li>The right partners help brands manage exceptions as they scale.</li><li>Retail expansion adds cost, risk, and operational complexity.</li><li>AI can support operations, but human judgment still matters.</li></ul><p><br></p><p><strong>Chapters / key moments</strong></p><p>00:00 — Introductions: Ben Eachus & Katie Horgen</p><p>01:21 — Katie’s path from the Marine Corps to CPG operations</p><p>02:40 — What scaling brands get wrong early</p><p>05:46 — Why automation cannot fix broken processes</p><p>06:05 — Matching leadership to the brand’s stage</p><p>07:02 — Startup lessons from military experience</p><p>10:24 — Building the data foundation for growth</p><p>12:25 — SKU rationalization and the cost of complexity</p><p>13:00 — Choosing the right partners while scaling</p><p>16:03 — Why logistics is exceptions management</p><p>17:29 — The hidden complexity of retail expansion</p><p>20:23 — Knowing when retail is the right next step</p><p>21:20 — AI, operations, and human support</p>
June 3, 2026
Leading Modern Ecommerce Operations | Chad Brinton, Founder of Roger AI
<p>Ben Eachus, co-founder and CEO of Flowspace, sits down with Chad Brinton, a seasoned ecommerce operations leader who scaled teams at Made In Cookware and True Classic, with earlier experience at Walmart Ecommerce and Deloitte Consulting. Chad traces how his career was shaped by a deliberate move from enterprise retail into the DTC startup world, and what those experiences taught him about accountability, customer obsession, and the evolving demands of modern ecommerce operations.</p><p>The conversation explores how today's top operators must think well beyond the warehouse — understanding the P&L, working capital, and the broader partner ecosystem — to drive meaningful business results. Chad also introduces his new venture, Roger AI, a Shopify-native tool built to help ecommerce brands identify lost revenue and close the gap between fulfillment and customer service before problems ever reach the customer.</p><p><br></p><p><strong>Key Takeaways</strong></p><ul><li>The leap from enterprise to startup ecommerce operations means a fundamentally different level of personal accountability </li><li>A 99% on-time fulfillment rate sounds impressive until you calculate how many individual customers actually had a poor experience</li><li>The best ecommerce operators shift from "what's our policy?" to "what would yes look like here?"</li><li>Modern ecommerce operations leaders must understand the full P&L — not just their function — and know which levers to pull at each stage of growth (revenue → EBITDA → cash flow)</li><li>A playbook isn't rigid SOPs. It's knowing where the business is in its growth cycle and adapting your approach accordingly</li><li>Operating leverage in ecommerce today means leaning into the partner and software ecosystem rather than building everything in-house</li><li>When hiring, you only get a few shots at high-horsepower generalists. Choose carefully, then surround them with reliable executional players</li><li>Great partners who pick up the phone when things go sideways are rarer than they should be in ecommerce — and worth protecting</li></ul><p><strong>Chapters</strong></p><ul><li><strong>00:00</strong> — Introductions: Ben Eachus & Chad Brinton</li><li><strong>00:51</strong> — Chad's career path: from Deloitte consulting to Walmart Ecommerce to DTC startups</li><li><strong>02:00</strong> — Joining Made In as employee #5: the realities of early-stage ecommerce operations</li><li><strong>03:47</strong> — Measuring what matters: how to frame fulfillment metrics around the customer</li><li><strong>05:26</strong> — Hospitality-level service in ecommerce: finding a way to say yes</li><li><strong>07:39</strong> — Every order is someone's first impression of your brand</li><li><strong>08:07</strong> — From Made In to True Classic: similar ecommerce operations challenges, different pace</li><li><strong>10:39</strong> — The ecommerce operations playbook: strategy over rigid process</li><li><strong>12:29</strong> — The evolving ops role: finance, merchandising, and cross-functional leadership</li><li><strong>13:11</strong> — The ecommerce ecosystem and the rise of operating leverage</li><li><strong>15:54</strong> — Building ecommerce operations teams: generalists vs. specialists</li><li><strong>19:13</strong> — Leadership philosophy: humility, culture, and leading from the front</li><li><strong>21:12</strong> — Introducing Roger AI: closing the fulfillment-to-customer-service gap</li><li><strong>23:36</strong> — Closing thoughts: the value of a true ecommerce partner</li></ul><p></p>
May 13, 2026
Building More Resilient Fulfillment | Kara Strasser, VP of Supply Chain at Made In
<p>Scaling a premium kitchenware brand means building resilient fulfillment—and that requires an omnichannel fulfillment strategy built for flexibility, not just volume. In this episode, Kara Strasser, VP of Supply Chain at Made In, shares how Made In Cookware outgrew a rigid 3PL relationship that was designed for ecommerce only, and why the ability to service wholesale, EDI, foodservice, and DTC channels from a single, adaptable system became a business necessity.</p><p><br /></p><p>Kara also pulls back the curtain on Made In's hybrid fulfillment model—combining an owned warehouse in Texas with Flowspace’s warehouse coverage— and how consolidating into one system drove a 30%+ increase in throughput, cut onboarding time in half, and eliminated the manual chaos of managing disconnected platforms. </p><p><br /></p><p><strong>Key Takeaways</strong></p><ul><li><p>Rigid 3PL contracts can become a liability as your channel mix evolves</p></li><li><p>Omnichannel fulfillment requires optionality; avoid being locked into a single-source partner</p></li><li><p>Data visibility is the foundation of supply chain agility</p></li><li><p>A hybrid owned + 3PL model gives brands a real-world testing ground for new processes</p></li><li><p>Consolidating to one fulfillment system drove 30%+ throughput gains at MadeIn</p></li><li><p>Onboarding warehouse staff dropped from ~2 days to half a day with the right WMS</p></li><li><p>AI automation can reclaim 10–20 hrs/week lost to manual, repetitive tasks</p></li><li><p>Exceptions that start small can quietly become your biggest operational bottleneck</p><p><br /></p></li></ul><p><strong>Chapters</strong></p><p>00:00 - Introduction: Ben Eachus introduces Kara Strasser and the topic of scaling fulfillment.</p><p>01:00 - Career Path: Strasser discusses her background in engineering and consulting before joining MadeIn.</p><p>05:05 - Staying Nimble: Strategies for maintaining flexibility through data and partner optionality.</p><p>07:49 - Scaling Challenges: Recognizing when manual exceptions begin to break core operational workflows.</p><p>10:43 - Moving to Flowspace: The transition from a rigid 3PL contract to an adaptable, multi-channel software solution.</p><p>13:59 - Owned Operations: The strategic value of MadeIn's Texas warehouse for quality and process control.</p><p>19:14 - Efficiency Gains: Achieving a 30% throughput increase and faster employee onboarding via new software.</p><p>23:04 - AI and Future Focus: Using AI to replace manual data entry and planning for future growth.</p><p>26:44 - Conclusion: Final thoughts on the importance of true partnership in supply chain scaling.</p><p><br /></p>
6 total episodes available
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- What is Well Delivered by Flowspace?
- How often does this podcast release new episodes?
This podcast updates daily.
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This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
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Yes, this podcast regularly features guests.
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