Winners' Circle
Claim This Podcastby Business Intelligence Group Winners' Circle
Podcast Overview
<p><b>Winners’ Circle is where award winners and volunteer judges step out from behind the recognition and tell the stories that made the win matter.</b></p><p>Hosted by Business Intelligence Group, each episode brings together the people behind standout work in cybersecurity, customer service, sales, marketing, sustainability, AI, innovation, and business excellence. Our guests share what they built, what they learned, what changed after being recognized, and how their teams turned achievement into momentum.</p><p>You will hear from winners who used recognition to build credibility, open doors, strengthen team morale, earn customer trust, and create new growth opportunities. You will also hear from judges who have reviewed countless nominations and know what separates a strong story from a forgettable one.</p><p>These are not acceptance speeches. They are honest conversations with the people doing the work. Winners talk about the campaigns, products, decisions, setbacks, breakthroughs, and lessons that shaped their success. Judges share what stands out, what gets overlooked, and how companies can tell clearer, stronger stories about their impact.</p><p>For companies, Winners’ Circle offers practical ideas for turning recognition into real business value. For leaders and teams, it highlights the people behind the results. For marketers and PR pros, it shows how awards can become more than a headline.</p><p>Pull up a chair in the Winners’ Circle. This is where winners and judges tell the stories behind the recognition.</p>
Language
🇺🇲
Publishing Since
9/2/2025
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Recent Episodes
July 9, 2026
Matt Spiegel on Lawmatics, Legal Tech, and Building a Best Place to Work
<p>Matt Spiegel is helping law firms rethink growth, client relationships, and the business side of practicing law. As CEO and Co-Founder of Lawmatics, Matt leads a legal tech company built to help law firms manage leads, automate marketing, track performance, improve intake, and strengthen the client journey from first contact through future referrals. Lawmatics recently won a Best Places to Work award, recognizing the culture Matt and his team have built as the company continues to grow.</p><p>In this episode, Russ and Matt discuss how Lawmatics became much more than a CRM for lawyers. Matt describes it as a growth platform for law firms, supporting lead management, marketing automation, reporting, analytics, and the relationship moments that happen before and after a client matter.</p><p>Matt also shares the story that led him into legal tech. As a criminal defense attorney, he received a bar complaint from a client that came down to one issue: communication. That experience helped him see how common slow follow-up and poor client communication were in the legal industry, which led him to launch MyCase and later return to the market with Lawmatics.</p><p>The conversation also explores Lawmatics’ culture and why in-person collaboration matters to Matt. The company works in office Monday through Wednesday, which Matt believes creates the spontaneous conversations, customer insights, and team connections that are hard to replicate remotely.</p><p>Russ and Matt also discuss the changing legal market, the rise of competitive legal marketing, Lawmatics’ expansion into personal injury, and how the company is building AI into a broader platform rather than relying on AI as a standalone feature. Matt also shares advice for founders building niche B2B SaaS companies and for lawyers who want to grow their firms like modern businesses.</p><p><b>Topics Covered:</b></p><p>[00:01] Welcome and intro, Matt Spiegel, Lawmatics, and the Best Places to Work award</p><p>[00:31] What Lawmatics does beyond CRM</p><p>[01:11] Matt’s background as a criminal defense lawyer</p><p>[01:29] The client complaint that sparked his legal tech journey</p><p>[02:00] Starting MyCase and building a practice management platform</p><p>[02:38] Why Matt returned to legal tech with Lawmatics</p><p>[03:45] Lawmatics’ culture and Best Places to Work recognition</p><p>[04:02] Scaling culture as the company grows</p><p>[05:00] Why Lawmatics is in office Monday through Wednesday</p><p>[06:20] How in-person work sparks customer and product insights</p><p>[07:29] Why random conversations can create great ideas</p><p>[08:49] Building a company around smart, interesting people</p><p>[09:44] Getting lawyers to adopt new technology</p><p>[10:22] Why the market was not ready for Lawmatics earlier</p><p>[11:00] How legal marketing changed law firm operations</p><p>[12:10] Why consumer-focused law firms are more competitive</p><p>[12:42] Personal injury, MSOs, ABSs, and new legal market dynamics</p><p>[14:01] Lawmatics’ UI overhaul and AI-assisted features</p><p>[14:26] How customer problems guide product development</p><p>[15:19] Expanding deeper into personal injury workflows</p><p>[16:00] Building an AI suite on top of a broader platform</p><p>[17:01] Growth opportunities across practice areas and firm types</p><p>[18:12] Legal marketing, pay-per-click, and client acquisition</p><p>[19:06] Matt’s advice for founders building niche B2B SaaS products</p><p>[20:00] Why AI alone is not enough to build a durable company</p><p>[20:14] Matt’s advice for lawyers growing a law firm</p><p>[21:23] Final thoughts on Lawmatics, culture, and legal tech growth</p>
July 7, 2026
Chris Shyrock on Atlantic.Net, Support Transformation, and Cloud Customer Trust
<p>Chris Shyrock is helping <a rel="noopener noreferrer nofollow" href="http://Atlantic.Net" target="_blank">Atlantic.Net</a> strengthen customer support in one of the most demanding environments in technology: cloud infrastructure and data centers. As Director of Support Services, Chris leads the team responsible for supporting customers who rely on <a rel="noopener noreferrer nofollow" href="http://Atlantic.Net" target="_blank">Atlantic.Net</a> for cloud services, colocation, dedicated hosting, managed services, and infrastructure they cannot afford to have fail.</p><p>In this episode, Russ and Chris explore how <a rel="noopener noreferrer nofollow" href="http://Atlantic.Net" target="_blank">Atlantic.Net</a> transformed its support organization while also completing a major data center migration with no customer impacts attributed to the move. Chris explains how the company improved queue ownership, daily governance, shift handoffs, escalation paths, and customer communication while maintaining 24/7/365 service for clients in high-stakes industries like healthcare.</p><p>They also discuss what it takes to turn technically strong support staff into customer-ready communicators. Chris shares how he reviewed calls and emails, re-onboarded the team, trained people to own the call, and encouraged support professionals to de-escalate concerns, explain issues clearly, and meet customers at their level.</p><p>Along the way, Chris discusses Trustpilot reviews, customer feedback, team empowerment, regulated customer environments, AI cloud infrastructure, NVIDIA GPU hosting, continuous improvement, and why support is often the trust layer between a technology provider and the customers who depend on it.</p><p><b>Topics Covered:</b></p><p>[00:01] Welcome and intro, Chris Shyrock, <a rel="noopener noreferrer nofollow" href="http://Atlantic.Net" target="_blank">Atlantic.Net</a>, and the Excellence in Customer Service Award win</p><p>[00:45] <a rel="noopener noreferrer nofollow" href="http://Atlantic.Net" target="_blank">Atlantic.Net</a>’s long history in cloud and infrastructure services</p><p>[01:23] What <a rel="noopener noreferrer nofollow" href="http://Atlantic.Net" target="_blank">Atlantic.Net</a> provides for cloud, colocation, dedicated services, and managed infrastructure</p><p>[02:58] Why <a rel="noopener noreferrer nofollow" href="http://Atlantic.Net" target="_blank">Atlantic.Net</a> focused on customer service transformation</p><p>[04:00] Teaching technical support teams to communicate with customers more clearly</p><p>[05:21] Aligning staffing, mindset, and shift coverage</p><p>[06:30] Queue ownership and daily governance in support operations</p><p>[07:26] Managing customer change, technology change, and internal change at the same time</p><p>[08:45] Training the team to own the call and de-escalate urgent customer issues</p><p>[09:25] Why practice matters in customer support training</p><p>[11:00] Getting support teams comfortable with doing the harder thing for customers</p><p>[12:10] Why leaders need to be reachable during high-stakes incidents</p><p>[13:40] Transforming the support team during a major data center migration</p><p>[14:46] How the support organization contributed to a no-impact migration</p><p>[16:10] How major operational events can elevate a team</p><p>[16:44] The hardest habit to change in a long-running support organization</p><p>[17:44] Using Trustpilot reviews as evidence of support quality</p><p>[19:34] Why moving review scores is hard and meaningful</p><p>[20:00] Turning customer problems into trust-building opportunities</p><p>[22:36] Upskilling support teams for new infrastructure and AI workloads</p><p>[23:32] Advice for technical support leaders with inconsistent customer experience</p><p>[27:22] Final thoughts on <a rel="noopener noreferrer nofollow" href="http://Atlantic.Net" target="_blank">Atlantic.Net</a>’s transformation and continuous improvement</p>
July 6, 2026
Kim Canning on Kaplan All Access and Expanding Student Opportunity
<p>Kim Canning is helping Kaplan expand access to career readiness, test prep, licensure prep, credentialing, and professional development resources through a new model built for universities and students. As VP of Strategic Partnerships at Kaplan, Kim works with colleges and universities to bring Kaplan’s All Access License to learners at scale. Kaplan recently won a BIG Awards for Business honor for the program.</p><p>In this episode, Russ and Kim explore how Kaplan has evolved over more than 80 years from test prep in Stanley Kaplan’s Brooklyn brownstone to a modern education company supporting students, universities, and career pathways across the country.</p><p>They dive into Kaplan’s All Access model, which gives universities an enterprise license so students can access a broad catalog of Kaplan resources without each student having to pay individually. Kim explains how the program helps remove financial barriers while also introducing students to resources they may not have known existed, from MCAT and LSAT prep to critical thinking, data literacy, career readiness, credentialing, and licensure support.</p><p>The conversation also covers how universities are using All Access in different ways, including first-year programs, career preparation, graduate school pathways, healthcare licensure, and support for historically black colleges and universities. Kim shares examples from Hampton University, NYU, Illinois public institutions, and other partners using the program to support retention, persistence, graduation, and student confidence.</p><p>Along the way, Kim discusses education equity, soft skills, COVID-era learning gaps, critical thinking, healthcare pipelines, first-generation college students, government partnerships, and why universities may need to think differently about the resources students need to succeed.</p><p><b>Topics Covered:</b></p><p>[00:22] Welcome and intro, Kim Canning, Kaplan, and the BIG Awards for Business win</p><p>[00:49] Kim’s 28-year journey with Kaplan</p><p>[02:12] Kaplan’s 80-plus year history and Stanley Kaplan’s founding mission</p><p>[03:25] What the Kaplan All Access License is</p><p>[03:44] Moving from department-level purchases to university-wide access</p><p>[06:07] How universities use All Access across different student needs</p><p>[07:23] Cost, awareness, and access barriers for students</p><p>[08:00] Why students may not know which resources can open doors</p><p>[09:26] Helping students reduce anxiety and understand expectations</p><p>[09:55] How All Access can support engagement, retention, and loyalty</p><p>[11:37] Flipping the traditional student-pays model</p><p>[12:40] Kaplan’s footprint with historically black colleges and universities</p><p>[14:00] Why All Access can create immediate student impact</p><p>[15:02] Supporting freshmen and sophomores with foundational skills</p><p>[15:42] Hampton University and critical thinking as a student success priority</p><p>[17:40] Why soft skills matter more in an AI-driven world</p><p>[18:49] Building critical thinking resources beyond test prep</p><p>[21:30] Supporting science courses and the medical school pipeline</p><p>[22:43] The Illinois All Access initiative and statewide education equity</p><p>[24:00] Supporting 17 Illinois institutions and saving students millions</p><p>[24:43] How All Access can help first-generation and underrepresented students</p><p>[25:27] Student and advisor feedback from the Illinois rollout</p><p>[26:47] Coordinating across government, institutions, and education leaders</p><p>[27:25] Why mission alignment helped move the Illinois initiative forward</p><p>[30:06] Why All Access is one piece of a larger higher education puzzle</p><p>[31:00] Personalizing student experiences and supporting future pathways</p><p>[31:57] Why All Access complements universities rather than replacing them</p><p>[33:24] Final thoughts on improving the student experience and expanding access</p>
88 total episodes available
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Frequently asked questions
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- What is Winners' Circle?
<p><b>Winners’ Circle is where award winners and volunteer judges step out from behind the recognition and tell the stories that made the win matter.</b></p><p>Hosted by Business Intelligence Group, each episode brings together the people behind standout work in cybersecurity, customer service, sales, marketing, sustainability, AI, innovation, and business excellence. Our guests share what they built, what they learned, what changed after being recognized, and how their teams turned achievement into momentum.</p><p>You will hear from winners who used recognition to build credibility, open doors, strengthen team morale, earn customer trust, and create new growth opportunities. You will also hear from judges who have reviewed countless nominations and know what separates a strong story from a forgettable one.</p><p>These are not acceptance speeches. They are honest conversations with the people doing the work. Winners talk about the campaigns, products, decisions, setbacks, breakthroughs, and lessons that shaped their success. Judges share what stands out, what gets overlooked, and how companies can tell clearer, stronger stories about their impact.</p><p>For companies, Winners’ Circle offers practical ideas for turning recognition into real business value. For leaders and teams, it highlights the people behind the results. For marketers and PR pros, it shows how awards can become more than a headline.</p><p>Pull up a chair in the Winners’ Circle. This is where winners and judges tell the stories behind the recognition.</p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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