Hey Yah, No peoples: 2020 called and said it’s time for a revolution. But if you’re like our final guest of the season, you’ve been asking for revolt for quite a while now.
And given these changing times, who better to wrap up this amazing season than the visionary, Dr. Victor Montori. Dr. Montori is an endocrinologist at Mayo Clinic, co-founder of @patientrevolution, and author of Why We Revolt: A Patient Revolution for Careful and Kind Care.
Industrial healthcare is failing its patients. We know this. So how do we do things differently? Where the heck do we start? Well, M+T had the chance to talk to Dr. Montori about the elements of a healthcare revolution. We’ll give you this first step: it starts with language. But there is so much more to do.
EVERYONE needs to be a part of this revolution, regardless of what your role is in healthcare. Because, health is a human right. And we all deserve care – not just a generalized notion of care, but careful and kind care.
Episode 40 (!) is our last episode of Season 4. So until next time, Yah, No friends! We hope you are safe and healthy.
(FYI, this episode was recorded back in 2019, before the healthcare system was utterly overwhelmed by COVID-19. We are grateful for those who are working on the frontlines. And we know that Dr. Montori’s book Why We Revolt is more relevant than ever.)
19 Aug 2020
Episode 39: Humanizing Healthcare
Raise your hand if you support things that bring you laughter, happiness and emotional fulfillment. (Us, plz). Now raise your hand if those are feelings you associate with the healthcare system…Yeah...that’s what we thought.
Joy, delight, and happiness are emotions. And so are confusion, frustration and anxiety. Which of these sentiments come to mind when you think about your last doctor’s visit (or even making an appointment)? How people feel has a major impact on the patient journey. Healthcare is hard, so why do we really have to make it so much harder on folks. Episode 39 highlights that if this were to happen in any other industry - it would be straight up bad customer experience.
We are so excited to invite one of our fave podcasters, Zeev Neuwirth, creator and host of “Creating a New Healthcare” for a rousing discussion to bring back the humanity in healthcare. Oh – and Zeev is also the Senior Medical Director of Population Health at Atrium Health, as well as the author of Reframing Healthcare: A Roadmap For Creating Disruptive Change. So, yes, he knows a thing or two about healthcare experiences.
T+M chat with Zeev about balancing health outcomes with quality of life, physician burnout and taking a fresh look at healthcare delivery from a mindset of what will help us to “survive and thrive”. Are you ready to feel some joy?
1 May 2020
Episode 38: The Third Wave of Design (or Making Good Things)
Design has been welcomed into many disciplines over the past couple decades. While it’s exciting to see the world embracing design and problem-solving skills to help teams make critical decisions and strategies, sometimes it feels like “design” has been distilled down to a one-size-fits-all process. Is it possible that in today’s design practice, we’ve forgotten about the importance of aesthetic, delight, and quality? Have designers lost their unique voice and POV?
In Episode 38, as T+M grapple with what’s happening in design, they turn to their longtime friend and colleague Christian Madsbjerg, Human Science guru and Founder of ReD Associates, for a chat.
The trio explore the value of the designer’s perspective and discuss questions that matter to design today: What happened when “design thinking” entered the mainstream. Is everyone really a designer? Can design address all of our problems?
Fear not, Yah, No listeners, there may be a middle ground. Or as Christian prefers to call it: The third wave of design. Oooh, we like that.
Grab your headphones and (for pun’s sake, your surfboard), as we dive into this idea of the third wave of design with the very inspiring Christian Madsbjerg. Don’t miss this one!
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