CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
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Podcast Overview
<p>Welcome to CS RevSpeak, the podcast dedicated to Customer Success Leaders who are at the forefront of driving revenue growth. Hosted by Angeline, an experienced CS leader and founder of CS RevSpeak, this podcast is your go-to resource for actionable strategies, practical tips, and expert insights for confidently leading revenue-driven CS teams.<br><br></p><p>Join us as we explore the evolving role of Customer Success in today’s business landscape, with a focus on commercial conversations, data-driven decision-making, and innovative strategies that turn CS teams into revenue engines.</p>
Language
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Publishing Since
9/2/2024
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Recent Episodes
May 25, 2026
How to Coach Your CSMs to Say No Without Losing the Customer Relationship
This episode is a full coaching breakdown of how to build the ability to say no into your team: the mindset reframe, the framework for knowing when to push back, the language to do it without damaging the relationship, and how you as the leader create the conditions that make it possible. You'll learn: ✔ Why saying yes to everything is not customer centricity and what it actually costs the relationship over time ✔ How to help your CSMs know when to say no, when to redirect, and when to ...
May 11, 2026
How to Manage Up When Your Leadership Doesn't Understand What Customer Success Does
We break down what it actually takes to manage up effectively as a CS leader, from translating CS work into the language of revenue and risk, to building visibility before you need it, to pushing back on decisions that undermine your function with data instead of frustration. You'll learn: ✔ Why the disconnect between CS and leadership exists and whose job it is to close it ✔ How to translate CS metrics into the language of revenue, risk, growth, and efficiency ✔ What a proactive visibility...
April 27, 2026
How to Coach Your Customer Success Team to Manage Their Book of Business With Intention
Most CS leaders know their team isn't managing their book of business as well as they could be. What fewer leaders recognize is that the gap usually isn't motivation or effort. It's that nobody ever made "good" explicit. This episode is a full coaching breakdown of how to develop the mindset, skills, and behaviors your team needs to manage their accounts with intention, broken down by a quarterly, monthly, weekly, and daily operating rhythm. You'll learn: Why the feedback you're giving ...
48 total episodes available
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Frequently asked questions
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- What is CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader?
<p>Welcome to CS RevSpeak, the podcast dedicated to Customer Success Leaders who are at the forefront of driving revenue growth. Hosted by Angeline, an experienced CS leader and founder of CS RevSpeak, this podcast is your go-to resource for actionable strategies, practical tips, and expert insights for confidently leading revenue-driven CS teams.<br><br></p><p>Join us as we explore the evolving role of Customer Success in today’s business landscape, with a focus on commercial conversations, data-driven decision-making, and innovative strategies that turn CS teams into revenue engines.</p> - How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 8 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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