Customer Service Academy
Hosted by Tony Johnson · Tony Johnson
4.9from 71 ratings
- 198
- Episodes
- 15
- Transcribed
- 71
- Ratings
- Monthly
- Cadence
- 2016
- First episode
- 68K
- YouTube views
About Customer Service Academy
Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Together we can ignite experiences that power business results! Learn more today at https://www.igniteyourservice.com/training. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.
- Publisher
- Tony Johnson
- Category
- business · business
- Language
- en
- Explicit
- No
- First episode
- 30 Aug 2016
- Latest episode
- 30 Sept 2026
Latest episodes
15 of 198 episodes have a transcript.
30 Sept 2026TRANSCRIPT
198: Your Front Line Is Your Bottom Line With Robert Reitknecht
21 Aug 2026TRANSCRIPT
197: Halftime Is Over: Finish 2026 Strong
31 Jul 2026TRANSCRIPT
Saying "Great Work" Isn't Recognition With Alex Grande
Inside a recent episode
198: Your Front Line Is Your Bottom Line With Robert Reitknecht
Published 30 Sept 2026 · Transcript excerpt
[…] You know, I help create more consistent experiences for guests and better results for hotel owners that way, you know, and at the end of the day, you know, I'm about a passion. I'm very passionate about helping hotels create a memorable moment and, and, and what they remember. So just to get back to the question again, what does customer experience mean to me? So it's, It's really, I think, you know, guests remember how they were made to feel, right? So guest experience means people feel seen, they're valued, and they're cared for. Luxury to me is not just the finishes or the thread count or the amenities. […]
Read the full transcript with a Pod Engine plan.
See plansWho has been a guest on Customer Service Academy
Names identified in recent episode analyses. Showing up to five guests.
- Robert Reitknecht
- Alex Grande
- Amy Wiggins
- Nikki Barua
- Kevin Dean
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
- YouTube views
- 68,077
- Score snapshot 15 Sept 2025
- Apple Podcasts (US)
- 4.8 / 5
- 53 ratings
- Spotify
- 5.0 / 5
- 18 ratings
Podcast Authority Score: 76 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
- Quality
- 84
- Social presence
- 0
- YouTube
- 76
- Engagement
- 92
Shows with a similar audience
Questions about Customer Service Academy
Who hosts Customer Service Academy?
Tony Johnson host the show. Published by Tony Johnson.
How often do new episodes come out?
The show publishes monthly, based on its RSS feed.
Where can I read transcripts?
15 of 198 episodes have a transcript on Pod Engine. Full transcripts are available with a Pod Engine plan.
Host of Customer Service Academy?
Claim your podcast to manage its listing and keep your show details accurate.
Pod Engine is an independent podcast discovery and analytics service and is not affiliated with or endorsed by this podcast. Artwork and show content belong to their owners. Full legal notice.
Explore this show
Podcast research with Pod Engine