Customer Service Revolution

About Customer Service Revolution

The Customer Service Revolution Podcast is for CEOs, CXOs, COOs, CMOs, CHROs, customer experience leaders, employee experience leaders, and business owners who want to build a service culture that drives referrals, loyalty, employee engagement, and market share. Hosted by The DiJulius Group, the show features John DiJulius, Denise Thompson, Dave Murray, and industry leaders sharing practical insights on customer experience, employee experience, customer service strategy, leadership, service culture, and operational consistency. Each episode gives leaders actionable ideas to transform how customers and employees experience their organization, whether they operate in B2B, B2C, healthcare, hospitality, financial services, professional services, retail, or any business where experience is a competitive advantage. Customer service and employee experience, done right, can become your company's single biggest competitive advantage. This is not just a podcast. It is a movement to overthrow conventional business mentality and help organizations create experiences customers and employees cannot live without.

Publisher

John Dijulius - Customer Experience & Customer Service Expert

Category

business · business

Language

en

Explicit

No

First episode

6 Apr 2020

Latest episode

15 Oct 2026

Latest episodes

136 of 275 episodes have a transcript.

1. 

   15 Oct 2026TRANSCRIPT

   275:

   Host John DiJulius interviews Tai Anderson, author of Market Like a Rockstar, discussing his ROCKSTAR framework for building customer loyalty, trust, and referrals through exceptional post-sale experiences.

2. 

   8 Oct 2026TRANSCRIPT

   274: Don't Automate the Relationship

   Host John DiJulius interviews Jess Pischel, founder of Human First AI Consulting, exploring how leaders can strategically integrate AI into customer experience while preserving essential human connection and empathy.

3. 

   1 Oct 2026TRANSCRIPT

   273: How do I create a turnkey system for consistency?

   Denise Thompson and John DiJulius discuss creating a repeatable system for consistent customer experiences by standardizing employee habits and leadership accountability.

Inside a recent episode

275:

Published 15 Oct 2026 · Transcript excerpt

[…] There is a moral imperative. And it's like, but if you try to sell yourself, you've got to hire me. You've got to have me on your show. You know, get, get out of my LinkedIn feed. So, right. So it's like, I told my son, it's like a good show. Like my favorite show right now is shrinking. I don't know if you've ever seen it. Great show. Great show. And that's what I tell people, like, no, no. And if I know you well enough, I'd be like, no, Ty, you would love this. Like, I'm not kidding. You have to go home tonight and watch episode one. And then I'm going to follow up with you. And you would think I'm getting commissioned on, like, you know, people watching. […]

Who has been a guest on Customer Service Revolution

Names identified in recent episode analyses. Showing up to five guests.

• Tai Anderson
• Jess Pischel
• Dave Murray
• B Joseph Pine II
• Sandeep Palakodeti

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

870,082

Score snapshot 15 Sept 2025

Apple Podcasts (US)

4.8 / 5

23 ratings

Podcast Authority Score: 93 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

99

Social presence

91

YouTube

86

Engagement

85

Contact Customer Service Revolution

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

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Questions about Customer Service Revolution