CX Today
Hosted by Rhys Fisher and Rob Wilkinson and Nicole Willing · CXToday.com
4.2from 6 ratings
- 515
- Episodes
- 242
- Transcribed
- 6
- Ratings
- Daily
- Cadence
- 2020
- First episode
- 122K
- YouTube views
About CX Today
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work. Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
- Publisher
- CXToday.com
- Category
- technology
- Language
- en
- Explicit
- No
- First episode
- 18 Dec 2020
- Latest episode
- 12 Oct 2026
Latest episodes
242 of 515 episodes have a transcript.
12 Oct 2026TRANSCRIPT
NRG CX Chief: Churn Is a Warning Sign, Not Just a Retention Number
9 Oct 2026
Retailers Are Moving to WhatsApp. Can They Avoid Turning It into Spam?
8 Oct 2026
Twilio: Voice Is CX’s Next Breaking Point
Inside a recent episode
NRG CX Chief: Churn Is a Warning Sign, Not Just a Retention Number
Published 12 Oct 2026 · Transcript excerpt
[…] Yeah, yeah, makes a lot of sense. You touched on trust there. That's quite an interesting point in the space right now, especially with AI, of course. I think there's a lot of perhaps mistrust for a lot of customers. you touched on some of the things that you do specifically. Is there any other more perhaps general advice that you would give to other CX teams to really help kind of enhance that trust? Yes. So I think it's really important to, um, First of all, just listen to your customers. Have a variety of different ways that you can really hear what your customers are saying, how they're feeling, whether that's traditional survey programs or using AI and technology to help go through unstructured data or call transcripts or digital interactions and really understand the drivers behind how customers feel and how they're behaving. […]
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See plansWho has been a guest on CX Today
Names identified in recent episode analyses. Showing up to five guests.
- Suzie Dieth
- Kim Johal
- Peter Bell
- Russell White
- Reece Harper
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
- YouTube views
- 122,008
- Score snapshot 15 Sept 2025
- Apple Podcasts (US)
- 5.0 / 5
- 1 ratings
- Spotify
- 4.0 / 5
- 5 ratings
Podcast Authority Score: 74 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
- Quality
- 84
- Social presence
- 0
- YouTube
- 86
- Engagement
- 75
Contact CX Today
- Guest appearances
- Books guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
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Questions about CX Today
Who hosts CX Today?
Rhys Fisher and Rob Wilkinson and Nicole Willing host the show. Published by CXToday.com.
How often do new episodes come out?
The show publishes daily, based on its RSS feed.
Does CX Today take guests?
Yes. Guests have been identified in episode analyses.
Where can I read transcripts?
242 of 515 episodes have a transcript on Pod Engine. Full transcripts are available with a Pod Engine plan.
Host of CX Today?
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