CX Today
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Podcast Overview
<p>News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work. </p><p><br></p><p>Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. </p><p><br></p><p>Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.</p>
Language
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Publishing Since
12/18/2020
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Recent Episodes
June 8, 2026
Zoom: Genius or Mad Scientist? Zeus Kerravala on the Bold Transformation Reshaping CX
Associate Editor Rhys Fisher interviews Zeus Kerravala, Principal Analyst at ZK Research, about Zoom's bold transformation into a 'system of action' and its impact on CX.
June 4, 2026
Why Cloud-First CX Is No Longer Enough
Rhys Fisher interviews Rupert Adair, Director of Product Management at Enghouse Interactive, about why cloud-first strategies alone fail to deliver transformative customer experiences.
June 4, 2026
Kore.ai’s Raj Koneru Reveals the Multi-Agent CX Shift Leaders Can’t Ignore
Rob Wilkinson interviews Raj Koneru, Founder and CEO at Kore.ai, about the critical shift to multi-agent AI systems for advanced customer experience execution.
407 total episodes available with 224 transcripts
Recent guests on CX Today
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Zeus Kerravala
Guest
Raj Koneru
Guest
Rupert Adair
Guest
Gautam Vasudev
Guest
Vinod Muthukrishnan
Guest
Carrie Brough
Guest
Danny Wareham
Guest
Shep Hyken
Guest
Simon Leyland
Guest
Nathan Strum
Guest
Kevin McGachy
Guest
Brad Anderson
Guest
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Frequently asked questions
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- What is CX Today?
<p>News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work. </p><p><br></p><p>Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. </p><p><br></p><p>Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.</p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 8 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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